AT&T

I went in to get an upgrade on my phone. The customer service guy was very pushy, pretty much promised me anything to get me to buy this new iPhone. After paying a lot more than I planned to pay I thought it was over. That is until I tried to get a new screen protector when mine broke. The customer service guy told me that the reason the glass screen protector was so expensive ($ 40) was because if anything happened to it the company would replace it free of charge. I would never have to buy another screen protector for this phone. The first one would be replaced at the AT&T store and the next ones would be replaced by contacting the company online. Not so much… The first time it broke I went into the AT&T store and had to argue with them to get them to replace it. They said that they would only replace it if it had lifted and not been damaged by some kind of impact. That stipulation was never mentioned when I was told about the guarantee that it would be replaced free of charge. The second time I went online to the company and they replaced it but charged me $ 10. That $ 10 cost was never mentioned when I was told about the guarantee at the AT&T store.
Needless to say I don’t trust this place. They tell you what you want to hear in order to sell you stuff but it ends up being lies. Be careful.

Talked me into Digital Life security system and it has been a nightmare ever since! No help just want money! Can’t wait for a company to come up with a better plan!

I have been At&t customer for a very long time. However after the experience this weekend I would like to explore other options. Either their people are not trained well or they are just plain shady. My husband went in on Friday to explore new phone options for me and new plans. Waited 40 minutes to talk to someone however he left feeling he got some good options. Fast forward to Sunday. He makes and appointment so we do not have to wait 40 minutes. We get there everyone is giving smiles and handshakes and welcoming us and then it just goes down hill. The representative we were dealing with is giving my husband totally different costs then on Friday. The phone I want is not in stock and would have to wait 3 – 4 weeks and then of course the rep is trying to sell us on a different plan and different phone. Then behind me I hear a women asking for the same phone I wanted and her rep tells her one week for them to get it. So what is it 3 – 4 or 1? I left feeling annoyed and aggravated. And of course on the way out the manager that was all welcoming and handshaking us when we arrived turned her back to us. She should of been concerned that we did not have a good experience in her store.

Where to start? I went it because someone stole our phone and had to get a replacement. I didn’t want to upgrade because a newer iPhone was coming out so we wanted something really cheap for the meantime. They were too pricey for our needs. So I got a phone and went in to get a Sim card. I told them countless times to not change my plan because I still have the unlimited data. I stressed it so much! When I get home the phone isn’t going onto the Internet. I called customer service and that’s when the rep told me that at the store had EXPIRED my unlimited data. Not just that they put me in a data plan that’s two dollar Per megabyte. If I wouldn’t have called and continued using it like normal my data bill would’ve been 30,000. Not even exaggerating. What kind of crap is that! I was so lived. Thankfully the rep on the phone told me to not worry. Since it was a grandfathered account he had to file a claim. He assured me 100% that they would restore my unlimited data.
So the employees at this locations are crooks. They kept asking me do you Really need an unlimited plan? How much data do you use? These are our new plans want to try them out? They were nonstop with their requests. Avoid this location or any retail location. I haven’t been in an att store for 5 years. I never have problems with att and if something comes up I call their customer service that is fantastic and do a great job. Big mistake I made was after 5 years is going into a store. NEVER AGAIN!!!

I received great customer service here on my visit last week. They explained everything in detail. I usually prefer buying a phone unlocked and avoiding any type of contract but after they explained the Next program I changed my mind. I think their customer service is outstanding.

Got lucky in our timing. I generally dread dealing with cell phone provider stores. We were greeted immediately, got our information inputted and were assigned a representative within minutes. He didn’t make us feel rushed, and explained all the different options we have. I do feel AT & T is overpriced, but we are limited as service in our area is spotty at best. AT & T has a tower near out home so it’s the best option for us.

I would recommend the services that AT&T offers but I strongly recommend that the customer service representatives get retrained in customer service.
When I went to go get a phone the first time, I waited around for 10 minutes for somebody to acknowledge me. There was 5 customer service workers. Two were busy helping others, one was texting on his phone, and the other two were talking to each other. I left to the Apple Store at that point. Unfortunately I had to come back because they didn’t have the phone o wanted.
The next day I went back and we at least received acknowledgement when we went inside. We didn’t like the way the representative was trying to push insurance and accessories on us. Also he messed up and deactivated the wrong phone and had to replace the SIM card on my spouse’s phone. Overall, customer service sucked. If you don’t need to get a phone right away, do it all online. That’s what they do anyway on those iPads.

Long wait times because of how they do things and managers don’t work. They just stand around watching customers wait. Weird system but once you get to a person it’s a good thing. Just have to fight thru the wait

I would personally like to thank Laurie. She was fantastic! We have been trying to solve a phone problem (calling 911 with the SOS touchscreen button) for three weeks. Spoke with the AT&T store at Arrowhead and was told we were out of luck and to call AT&T direct. Called them, they called the manufacture and was told to buy a case for the phone. (Pantech people don’t even know the phone they develop!) so the AT&T guy advised to us an upgrade on another line and toss the phone.
Now we get to the store meet with the greeter who we show the problem. He shows us a couple phones after looking at ours. We hang out for the next rep that turns out to be Laurie.
So check this out. She grabs a phone out of the box due to the demo on the wall not working. Then it happens. This wonderful lady lets us know to take the lock code off the phone we have and guess what?! Problem solved!!!
So lets recap… AT&T store at the mall, AT&T corp., manufacture, and a greeter…
I run a million dollar a month store and I would hire Laurie to cover all these people and pay her triple! Common sense, logic, product knowledge, and customer service!
Gets no better than what Laurie is!
Thank you so much Laurie!