Bainbridge Island Ace Hardware

I have been in there several times over the past few months with various flashlights and lanterns that I couldn’t manage to get working, even with new batteries and new bulbs. One time the «magician» (I call him that!) was on his way home, but he came back in and solved two problems, one with a clock I didn’t even buy there. One of the flashlights I had them fix was the Ace insignia three D-​cell flashlight that part of the Welcome Wagon Lady’s bag of delights for me when I moved to the island in 1990. Sometimes their prices are a bit higher than driving across the bridge, but it’s not worth the gas unless the price is double. Everyone at Bainbridge Island Ace Hardware has always been extremely helpful, even before the delightful Steve and Becky Mikami bought it maybe 15 years ago. The guys who work there have worked there forever and they know a wealth of information, but what I like best is that they feel old Bainbridge: slightly small town laid back and totally genuine.

Bainbridge Ace is perfect! I can’t count how many times I’ve walked in clueless and walked out with the hardware I needed. No, they don’t carry everything the depot type places do but they do carry hardware and they’ll take the time to help you understand how it’ll work. If you’re not sure they have what you need, call ahead.
So if you want to feel good about your purchase, and work with a local business that is active in the community, go to Bainbridge Ace Hardware first.

Locally owned and very knowledgable helpful staff. It’s nice to see friendly faces in the store. Great seasonal rotation of products. No need to go off island. Maybe some popcorn?

Staff have always been informative and nice. A very handy store to pick up my household needs.

Great hardware store, locally owned, easy to get and get out.

If I could give this place a negative rating, it would be justified.
The staff at this store is wonderful, which is the only good thing I’ve got to say. The management on the other hand, is beyond abhorrent.
I bought some furniture and supplies from this place, and had issues from day one with the merchandise. The furniture that I bought was a rod-​iron table and chairs, along with an umbrella and base. At first, the base did not include the attachment for the umbrella — which seemed like a simple enough issue. After they came to the home to inspect it, they failed to provide a replacement at promised. Only after the table blew over and warped, did it become an issue.
Upon calling the store, the manager was beyond rude — he was downright insulting. His justification was that if he wasn’t spoken to in a manner which he deemed appropriate, he could «say whatever he liked».
Well, after numerous phone calls the table and stand were finally replaced. The only problem? They kept blowing over in the wind. Today when I called and spoke to Randy, apparently the manager on duty, he stated that he would not offer a refund even if all the merchandise was brought back. When I told him that the table continued to blow over, even with the new stand — his response? «Well of course, you’ve got it right out by the water!»
Let me get this straight… First it’s how I speak to you, and then after you physically inspect the product AND the location… TWICE… You inform me that the table is obviously going to be an issue?
Make the trip elsewhere, these guys are entitled pricks. Supposedly locally owned, although we could not track down the owners.

A really wonderful hardware store. A great selection of items with super friendly and helpful staff. Always a good shopping experience.

This is a nice Ace Hardware Store.
I need nails… check
I need an ax… check
I need paint… check
I need a little heater… check
now we get harder
I need a Chantal teapot… wait for it… check
I need a pie pan, or a turkey pan, or a frying pan… check, check, check
I need a cool piece of chopping block furniture, cool knick knack or a shower curtain… check, check, check!!!
Yep, it’s a amazing little hardware store.
I only encountered the super friendly people… check!

Been coming here since 1991. I’ve always found the service to be good. Staff is friendly and helpful. I’ve done a lot of home repairs and improvements with materials from this store and never had a problem. Dennis is the guy to talk to. He’s great.

The last two times I went to Ace Hardware Store on Bainbridge Island I received extremely poor service. I asked for help finding products and the employee helping me didn’t bother to look but the first time stated that the product didn’t exist and the second time that it wasn’t available. I did a detailed search of the store and found one of the products. The other product I found at Home Depot. I complained to the manager and he treated me as though I was an annoyance. From now on I will purchase my products online at another store or drive to Poulsbo Home Depot where the service is great!

How can they have less than 5 stars? Just moved to the island and I’ve already been in here a dozen times for household needs. Service is like hometown America. Asked directions to Lytle beach and one of the staff told me to follow him and he would take me! What?!? He did, provided safe passage for my toddlers and I! WOW, how’s that for customer service! Not the mention the kids love the little red kid carts. Thanks for making us feel at home Ace!

Great selection of stuff and of course they have «the helpful hardware folks» — No need to wander aimlessly in the gigantic box store. Get in, ask for help, get the help and get out. Sure, you’ll pay a little bit more but time, useful information and maintaining your sanity is worth it.

I went here to get a key made a few months ago and after being ignored for almost 10 minutes a woman got rude with me and acted as if I was inconveniencing her and she called for the person to come make keys. The guy totally didn’t know what he was doing. the keys kept flying off the machine and he tried 6 times to make the key and none of them worked. Finally he said go to a locksmith and gave me back my original key and walked away from me. Then I had to find someone to refund my money.
Poor customer service.

5 Star Service with 4 Star products. They have perfectly adequate basics for most projects. They only lack in the area of higher end tools. I shop there almost weekly and they are all super friendly.

Good spot to get common day items, but if you require specialized merchandise go elsewhere. I found the staff to be knowledgeable on simple issues, and they do have quality products. I view this place as a throwback on hardware stores of the past with their level of service, but they lack the in-​depth services that other stores provide. Recommend for the service and fare prices.