Cruz Thru Express

Beware of damage at Cruz Thru car washes. My wheels were damaged in the wash and they are claiming zero responsibility for the damage. Here’s the story…
I took my 2013 Ford Flex through the wash and drove off to the gas station. While filling up i saw very noticeable gashes in two of the wheels. Most notably in the rear passenger side. I called the car wash and their corporate office to report the damage. The manager, Luis, at the 23^rd street location met with me right away and inspected the damage. Although he was respectful, the attitude was immediately defensive. He quickly gave what I felt like a rehearsed response to the damage. He tried explaining how the wash is safe and how they have «NEVER» had a report of damaged wheels there. Although I know its difficult to argue word against word, I proceeded to explain to him that if I had caused the damage myself it would be completely obvious. You can see in the photos that the spoke of the wheel actually sticks out further that the part of the wheel that was damaged. Yet the spokes of all wheels are perfect. If i were to have hit a curb etc. surely the spokes would have been damaged first. Also there are not any tire rub marks, An obvious sign of someone rubbing the curb. He took photos and said he would contact corporate to get a response. I got in touch with Luis yesterday and he said corporate followed other Ford Flex’s through the wash a saw no damage, therefore they will not claim any responsibility. Pretty generic answer, and it’s sort of what i expected to hear. I have been a customer and monthly fast pass member with Cruz Thru for years. Now here I am with an honest claim and i’m being swept under the rug. If you look closely at the signs they claim no damage to AFTERMARKET wheels. My wheels are factory stock and the car has not been lowered, or modified in any way. I’m also suspect of the other Flex’s they claimed to follow since mine is a limited edition and not nearly as many drivers have that model with the wheels I have. I’ll be in contact with corporate and hope to get resolution asap. I hope they do whats right.

I get most of my express car washes from Cruz Thru especially this location because it’s close to where I work. Regardless of the location, I noticed that their staff are trained to give the best customer service to their customers and you can definitely experience it as soon as you drive by the receiving/​payment area. The staff are very courteous, friendly, and professional.
They even draw cute pictures on your glass windows if you have a little one in the car. My daughter always has fun guessing the picture before they finish it. Definitely a business that I will support, because they care about giving the customers the best experience for their buck.

My parents who are in their early 70’s recently used this car wash. I was appalled to hear how they were so disrespected by the young man taking the money and unbelievably by the manager as well, after requesting to speak to him thinking he would act like a manager. My parents were just trying to let them know there was a car parked to close to the drive through and it can cause someone to hit it if not paying attention. Rather than taking the info into consideration they both were very condescending and very rude to my parents probably because it happens that the car was the managers. They were VERY argumentative and even told my parents to go somewhere else to get their car cleaned? UNBELIEVABLE!!! What kind of establishment is this where young men and managers speak so disrespectful to elders and especially to my father who is a Vietnam Veteran!!! I would never recommend this place to anyone!!! Fast is good but Customer Service out weighs it much more heavily!!!
THIS OCCURRED YESTERDAY on Saturday the day before Mothers Day…

This is only for the one on Mt. Vernon! So irritating to buy the monthly pass, and have to wait while they wave pay as you go into the fast lane. Over it!

This Cruz thru is conveniently located in downtown on 23^rd St.
Since its downtown where the real estate lots are small. It seems shorter than many of the other Cruz thus in town.
Employees are always sweet. They always give my girly a sucker when she is in the backseat. They also draw a cute Mickey Mouse on her window to look at. I appreciate this service as a mom. The kids are our future and need good memories like this.
I always get the lava Cruz. It’s $ 12 but I mean you get a free basic wash included with it. That you can use 3 days later. So it makes you lava Cruz wash about $ 7 bucks.
I’ve noticed when I don’t get the lava wash my car isn’t as clean, especially when it’s pretty dirty.
Self service vacuums included.
Cruz Thru downtown, 5 stars!

I had the pleasure of working for this amazing company for a little over 4 years. It is pretty amazing how well this locally ran business treats their employees. I enjoyed coming to work here every day and I loved the owners, my coworkers and the usual customers. Cruz Thru really does care about the products they use in their car washes and the satisfaction of the guests. Working here was not always the easiest job. Scrubbing cars or talking with guests nonstop on a busy hot weekend isn’t easy; so keep that in mind when you are going through Cruz Thru on a Saturday when it is triple digits outside. Bottom line though is that this is an amazing company with high values, amazing prices and amazing products. I would highly recommend any of the Cruz Thru locations to everyone!

I love Cruz Thru for what it is. A cheap & easy drive thru car wash. If you’re local buy the pass. It pays for itself very quickly. A couple things of note:
1. This location only has 1 queue so the pass holder have to wait in the same line as the general population.
2. There is no camera here so you can’t win free washes based on your goofy picture.
3. It is very rarely empty so there can be a line for the vacuums.
4. When you do hit it when it’s empty the vacuums are phenomenal. The entire compressor dedicated to cleaning the mud and lost French Fries from under your seat is impressive.

The service here is CONSISTENTLY great. Every time I come to this location (as well as mt. vernon) I am greeted with a smile by someone who clearly enjoys working with the public. As a business owner myself, I often bring this teams optimism and professionalism up at meetings. Thank you for all that you do.

I usually come here bc it’s only 2 miles from home. This time I went I brought both of my cars to get washed. Well when we parked to vacuum them out, both cars were not dry! I mean usually there’s a few spots but not this time. It just looked like they didn’t dry it at all! So we went through again and the same thing… they guarantee no water spots when it dries so we’ll see…

We read about this in the Bakersfield magazine while visiting.
I miss this style of car wash and it did a great job for the same price as our local car wash.

Last time I was here I backed out and left (no easy feat at this location). The lady taking money at the front of the line was visiting with the girl in the car ahead of me for like 3 to 5 minutes. Speed and convenience is why I use Cruz Thru and there was no speed. The lady needs to visit on her time not her customer’s time. If you have seen my reviews before, then you will know I am a bit impatient– that goes double with a company who uses «Express» in their name. I will go back but only if the line seems to be moving.

Good, consistent, cheap. Gets the job done.

Very reasonably priced with super friendly staff!

This branch of Cruz Thru Express is conveniently located right behind 24^th St. Café. I prefer going to their locations whenever my car is not too dirty inside and just the exterior needs some cleaning.
This past visit, the car was very «buggy». The girl even mentioned that I may have to swing around another time, because the car was so «buggy». Sure enough, she was right. The second time around, the line was out the driveway onto the street. The line went by quickly though, and within 10 minutes I was inside the carwash again. They offer all kinds of packages here, but I usually just get the regular wash for about $ 6.
After pulling out of the carwash, I’ll pull into one of the spots and vacuum the interior. I have not noticed any towels for drying off the car. It would be great if they had those available for no extra charge. All in all, I’ll continue to frequent Cruz Thru Express for the price and convenience.

Consistently excellent service. Locally owned too, I think.