Jo-Ann Fabrics and Crafts

One of the worst customer service oriented places ever in my history of retail shopping. First my wife and I head there excited about her new career in crafts and crochet, when we get there we get absolutely no help whatsoever, we look like we need it but obviously stocking merchandise is more important than helping to sell it… I come from years in retail service… we went back because of a yarn my wife really wanted only to find the cashier was so under the weather she kept telling us how she has to be there or she’ll get fired and thought geez that sucks, more like slave drivers then managers, but that is just one side… third time I had to buy same yarn for wife to finish project I get there at 6 on Sunday, they are closed but I see a line I ask politely to «please let me just grab the yarn and I’ll stand in line, I will be supper quick I promise» I had just driven from the other side of town cause my wife needed this to be finished by next day. They just said we’re sorry but it’s six and we’re closed. Like I said, I have worked retail and most everyone soft closes the store especially when a customer asked politely and comes from way across town. Last time I’ll be going there. Lost some serious customers.

have you ever been here? don’t bother!!! you are not missing out. everything in the store is as outdated as their system. Not to mention extremely pricey. You may wonder why did I shop here; easy i thought i would change the routine from going into Michael’s plus in a recent emergency road trip up north i had to buy a couple of fancy calligraphy pens. i ended up not using nor having the need to use one of the two i had bought, so decided to return it. NOW I MADE THE PURCHASE up north on Thursday morning 9÷17÷15! I attempted to return it today, Sunday 9÷20÷15. ONLY TO BETOLD they could not accept my return due the fact that it is NON CARRY ITEM or as she called a «Discarded» item. it appears JOAnn’s is soooo behind the times that they have no way of communicating through their internal system. the sales clerk in perky voice gave me an absolute «no ma’am you cant return that here as we no longer carry that and we would end up throwing it away»!!! needless to say, i was stunned as when i made the purchase i was told i could return it to any store. Yet, when i asked the sales clerk if i was expected to return the item where i purchased it, she said: «yes ma’am! i am sorry» i was like, evidently you don’t know where that city is (as a mumbled a good four hour drive)…she said, «oh no, i know exactly where it is»…yet she was sending me back there for this darn return! It is a $ 10 pen!!! i will keep it and perhaps use it to sign my holiday cards!!! but seriously. ??? JoAnn’s better keep up with the times! as i concluded my purchase, i asked if there were any «discarded or no longer carry items» in my purchase that would prevent me from returning if i changed my mind in three days! she said «it would depend on the store i took it back to» in closing she said «our system could be better» to which i said «it is ridiculous»!!! and i stand by that statement!!!

Love this place!!! Great staff!!! I can bring in anything and ask questions! Had no idea how to use an eyelit tool and they explained in detail lol

Not impressed. Today and tomorrow is their Teacher Appreciation event! Oh hey, I’m a teacher, I’m appreciated… lets go! So off I went on a magical adventure for teacher supplies!
Not sure what kind of teachers they are appreciating. Joann’s is a main source for all your sewing, knitting, and DIY home projects like (knit a scarf, paint a mailbox, sew a dress). They have a buttload of fabric, people!
But–
Magnetic borders like the ones you offer online? NO.
Fadeless paper for bulletin boards? NEGATIVE.
Bulk magnets? Magnets, yes. BULK? Ah RATS.
My magical adventure quickly turned a sad reality. School is starting soon and there will be no appreciation from Joann. Off to GW…

There is a chaser named Sharon, she was very rude to me and the cashier that was helping me, other customer came to my aid when they notice This bad cashier just been really rude, she told me to walk out of the store, when all I was doing was using a coupon, i really don’t think this girl should be working there !!!

This place is very cluttered and dingy which is hard to get past when you’re new to the store and trying to find your way around. At this point I’ve been here a few times and I’ve decided I’m not ever going back. The employees have been a mix of really nice but totally unhelpful and ignorant about what’s sold or not, or they’ve been flat out obnoxious as well as unhelpful regarding inventory. With the other craft stores around I’m not sure how or why this place is still in business. Other than the ugly interior and wacky employees, the stuff they sell is always at a decent price. Two stars.

Jewelry, kitchen specialty items, crafts… they got it!

This is definitely the place to pick up all your craft supplies. They carry silk flowers, jewelry making supplies, scrapbooking stuff, paint, yarn, and candles. If you like do it yourself sewing projects, they have hardware and fabric for window treatments, sewing machines, fabric by the yard, and all manner of sewing supplies (ribbons, buttons, thread, scissors, etc.). To finish off your gifts they carry greeting cards and wrapping paper, too! Definitely a one-​stop shopping Mecca for the crafty.
The only real negative was the cashiers were painfully slow. Seriously s-​l-​o-​w, and they knew it because one cashier apologized (or made excuses) with the phrase «I can only work so fast.» While that may be true to a point, she was in NO danger of reaching that top speed during our visit.
Thank GOD they have a wide variety of candies arrayed along the register line.
Her parting comment was «Run while you can!».
You can’t MAKE this shit up.

Friendly staff. Easy to navigate. Great opportunity for sewing lessons. My daughter loves it and is becoming quite the little seamstress at six years old.

The bathrooms are hideous. The employees are very helpful, however.
I took my toddler to the bathroom and found very offensive graffiti tagged everywhere with terrible language and drawings of private parts.