Rusty’s Pizza Parlor

I love rusty’s pizza! They have the best pizza ever and they are super fast with delivery!

I’ve been a loyal customer for years. I have place over 80 orders with rustys and loved rustys until I had a really bad experience with this location. I called to place an order for a pickup once we started eating we realized the potatoes were black and seem to be rotten on top of that the pizza was hard and didn’t seem like the usual taste. I decided to return the food because I had lost my appetite and was disgusted by the food i call to notified the manager she stated she can only refund me half. Once I got there she was quickly to refund half of what I paid but didn’t care to look at the food until I brought it to her attention and demand a full refund because there was more then half return and I certainly didn’t pay to eat black potatoe nor old pizza she said I would have to talk to her boss zylo hefferan and give me the info to contact him. So I did, I keep calling and leaving message but I never got a call back but another manager name Laurie Massie as what she stated decided to handle the situation i explained my whole experience she said she will refund me the money by mail. She mention they dnt usually mail money back for refund but there no problem. I found it kinda weird at first but didn’t make a big deal about it. A week goes by and I start to realized she probably never mail the refund to began with but I decided to call her back she then tells me it was mail it should be there any day now. I ask if there office was located here in bakersfield and it just seem weird that i did received my refund within a day or 2. So then one whole month goes by and still nothing I call again she started to argue with me raising her voice saying that she got my refund mail back and she changed her mind on refunding me because she thinks I wasn’t being honest then she says that she had call me and people were picking up my cell saying they didn’t know me and then some guy answered saying oh I know what your talking about that was from dominos pizza not rustys but then she also mention that she saw my post on Facebook with the same image and check the rustys video when I return the food arguing saying that her employee did check the food and that I told her she didn’t check the food. so at this point I’m frustrated and obviously she saw my post and did check the video that i return the food to rustys so how was I not being honest and I’ve been patient enough to be disrespected I’m still a customer if you weren’t going to refund me in the first place you should have just said that and not make up lies yourself. No one ever has my cell phone and it’s always with me to makeup stories about people answering my cell phone this shouldn’t have escalated any further and zylo hefferan was the person that I was told to contact. To top it off laurie massive decides to hung up on me. Management is horrible and I will never order here again they really should value there customers and treat them with respect and as well care about there health I know we are not all perfect and shit happen but admit you served black rotten potatoes and old pizza.

Probably my favorite local pizza place. The pizza is good, not fantastic, but the service is top notch! They always go out of their way to ensure we enjoy our visit. I enjoy the food, and I feel very, very welcomed.

Rustys special is amaz. This place never fails with a great customer experience! Went in for lunch with my dad and got we our food quickly, within 10 minutes of ordering. They’re very accommodating :)

This location is very muggy and musty smelling inside.

UPDATE: I spoke with David of the regional management team. After telling the story again he essentially confirmed that I was in the wrong as a customer. It was my fault for for not telling the store in advance. Also, since Tea was present I was out of line. David basically hung up on me too… no formal apology and nothing to make customer happy. Rusty’s has WoW’d me in all the wrong ways. So much for hospitality.
ORIGINAL POST: We reserved a room for our 4 year old’s birthday party. There was about 16 children present from ages 2 – 6. We decided to bring some small yellow cups and apple juice for the kids because we believe soda is an inappropriate drink for their ages. The managers said we cannot have our cups or apple juice in the building because it’s against their policy and we have to buy their drinks. I, of course, declined to buy any beverages.
Since they didn’t allow us to provide our guest with an alternative to beer and soda, I requested water cups for everyone. They provided some water cups, but not enough. When my sister-​in-​law asked for a water cup for herself they declined. On top of that, they wouldn’t bring out a couple of pitchers of water because pitchers are for beer only they said. So now the entire party (the ones who actually received cups) had to go to the soda machine and fill them up individually.
This is one of those situations where a policy is made with a certain intent in mind and management that is incapable of thinking outside the box. Yes, if we were a group of adults bringing in our own soda and beer for a football game that is bad for business. But to apply the policy universally — to a children’s party — where no good alternative is even available is ludicrous.
I don’t recommend Rusty’s for your child’s Bday party for that reason and I know many of the guest of my party feel the same way. Some say they plan to never return simply due to dumb policies.

The food was delicious. My only complaint was the smell. It smelled like water leak or stagnant water. The service was awesome. The guy really hooked it up. Well most definitely be back.

Absolutely love the pizza and wedges! I always have to go to a Rusty’s every time I get a chance to come back to Bakersfield. I will say this … Cherish it because some other towns (tucson, az) don’t know what good pizza is!

I ordered one of the lunch specials, a half sub sandwich with wedges on the side. They never called my order number. After 20 minutes I went to the counter to ask if my order was ready and I see my «sub» sitting on the counter… they gave me my sub and told me my wedges would be done shortly. I didn’t get my wedges until 15 minutes later. I was on my lunch break and I felt that 30 minutes to receive 5 potato wedges and a HALF a «sub» is pretty ridiculous. Get it together Rusty’s.

This used to be my favorite pizza growing up, but now it is sad. :(Not the same. Pizza is lacking.

Friendly from the moment we walked in. Received customer service like a restauran, staff checked on us. Brought us free ranch, hot sauce, ketchup, parmesan cheese, chili peppers, plates, napkins, and jalapenos. Offered refills to keep us seated and relaxed then brought us boxes for our leftovers. Great experience!!!

Pizza was ok– good crust and toppings, but this place was FILTHY! And I do mean filthy. The cleanest table was still dirty, so I asked for it to be wiped down, still sticky etc. There were napkins and food all over the floor– gross. Went in mid afternoon on a weekday, and I suppose none of the 3 – 4 employees there thought it was their job to clean the place their patrons eat food in. YUCK. And, perhaps more importantly– the girl working at the counter had NO IDEA how to pour a beer. She served me a half beer, half foam filled glass. I waited til the foam settled while standing at the counter and gave her a pointed look, ie: I’m not paying for half a beer, am I? Her solution? She pours me ANOTHER half beer/​half foam creation, and gives me both glasses. So, I got to enjoy not one, but TWO flat, half beers with my lunch. The pizza was decent, and priced OK, so I may try it again in a different location, but I will not go back to this particular place. This place was so dirty, it made me wonder what the food prep area looks like… I reiterate: YUCK

Came here last night with a large group of people. We took the back room. Staff was friendly. They son’t have the special coke machine or a salad bar, but the have the same great pizza.

I don’t get it. And, seriously what’s up with the NASA space center for their delivery calls!

I just placed an order on behalf of my boss. Rusty’s phone operator was extremely polite, friendly and jovial. I really love how they called back after 2 minutes to confirm my order, the phone number and the total. A+