Valley Institute Of Prosthetics & Orthotics

I had a terrible experience at this business. I have a disability and standing is very difficult. Additionally DMV has delayed my new ID and I only have my receipt. No picture. However, as a State of CA employee I do have a picture ID along w/​the name of my work site. While standing FOREVER and in pain at the intake window – with Rx, Two Ins cards and my state of CA employee picture ID – a badly groomed dirty girl w/​radically colored hair told me as the Office Manager, my paperwork would not pass. I needed State of CA ID because Insurance X would only accept DMV ID. I had never had this problem before while I was waiting on DMV. I had been to multi Drs offices, Phyther, etc. w/​no problem. Additionally I had Insurance Z – which I tried to point out. I told her my concerns and she continued to insist that the WRONG INS would not accept my ID. At this time I was in so much pain, I almost passed out. She demonstrated no concern for my well being, never acknowledge her mis-​understandings. It doesn’t matter HOW GOOD THE OFFICE is when a patient cannot get by a poorly trained and uncaring office staff. BE WARNED.