Courtyard By Marriott

Beautiful hotel! Room is beautiful and cozy. Staff is helpful and friendly. Makes it nice to be away from home.

We’ve all been down the road of raving on and on about the décor or how this hotel compares to it’s predecessors. Some even find it fun to nitpick for some absurd reason. This Sunday morning I decided to write my review. Long overdue, but in my mind, just in time. If you’re familiar with the Marriott (their reputation, their standards, etc, etc) then you won’t be disappointed to check in this hotel. Joshua Romero left quite a impression with his superb customer service. An increase in salary is highly recommended.

If you’re a short visit vacationer or business traveler, this place will serve you well. Helpful staff, very clean rooms, lots of places to sit/​meet on the main floor and two restaurants on adjacent property. Courtyards aren’t full service, so be fair in not expecting more.

For the price they could have a nice free breakfast to go with the amount of $$$ you pay to stay. I got a breakfast card for each morning but not one for my wife. What kind of bullshit is that? But everything is fine. Thats why I give it a 2

Our stay was great. We stayed 1 night, a Saturday. The staff was polite and helpful. They had a middle eastern group holding an event either at the hotel or close by. The hotel was flooded with young adults & teenagers. The entire 5^th floor was partying, doors slamming, yelling & music. I put a call into the front desk at 10pm regarding the noise. The staff was addressed the issue immediately. Within 5 minutes the room next door was quiet. The next morning I realized I forgot my toothpaste, the gentleman at the front desk was helpful. The barista at the Starbucks was also polite making small conversation while preparing my coffee.
The staff didn’t greet me every time we walked into the building, do they really need to make me feel important with a greeting? No, they’re attentiveness was beyond what I ever experienced at any other hotel. You have a great team. Will return & recommend to friends, colleagues & family.

We as organization hosted an announcement event at Courtyard Marriott on Feb 29^th 2016.
Event was handled by Hector and Ed. They are very friendly and helpful. respond almost immediately. (quote by email or by phone) Environment was nice, and the food is good. even the front desk staffs are super friendly. price is also reasonable.
They really try as much as they could to assist us with what we need within a short time frame.
Would definitely recommend to others who wants to host their event here.

The rooms are a little older at this Courtyard but they have maintained them well. When I checked in to my room, I was greeted by a sweet fragrance… some room freshener I believe but that was good.
They are a standard Courtyard Marriott affair, they house the Starbucks coffee in the bistro area. For breakfast you can either go to the bistro or have a bagel at the bistro bar just outside it.
The hotel has a nice sized outdoor pool and whirlpool. The lobby area is spacious and the elevators are keyed. Yep you heard that right… u need to use your room key to get into the elevator… better security but a little inconvenient.
The staff is really friendly and accommodating. I requested for a microwave and was given one in the next 15 mins. They were really courteous even at times when I was slightly ruffled as the room keys would not work and I was on 10^th floor and this kept happening.
The location makes it a good choice too… there are restaurants and even Walmart at walking distance. Overall a good place to be at… since it is also right off the freeway

Please read the below Email — Last year I stayed at Marriot 121 days and never had an issue using my military/​DOD ID before.
Henry:
It has nothing to do with the price but how a customer is handled. I stay at Marriott at least 75 – 100 days a year and never had an issue like this before. I have a Navy ID 27 year’s active duty and a DOD ID issue by the United States. In addition, I also called Marriott customer service and they agree that you are wrong. Just a friendly reminder, always air in the side of the customer — especially one that is a platinum member. Besides that you have empty rooms what is the difference of $ 120/​per night versus $ 157/​per night versus a valued guest that always uses Marriot. In addition the room was booked at $ 120/​per night on the Marriot website. After 15 minutes of stating your case, than you decide that you will give me the room. I guess you never served for the armed forces — it is now principle not a onetime offer that you were willing to do after I said I was going to complain.
Hopefully you help the next guest accordingly
Frank
Dear Mr. Frank
I do apologize for the misunderstanding with regards to the two government rates my hotel has available to be purchased online. Since you are a Federal Government Employee the rate is $ 157.00 plus tax per night. By the time you spoke to me you had already asked my associate to cancel your reservation, then after I explained the difference between both rates I also offered to honor the State Government Rate for you this one time only and you declined to take my offer. Once again, I’m sorry to hear that you decided to drive home instead of staying with us. Please let me know if I can be of further assistance.
Best regards,
HENRY ZAMORA
General Manager
P: 626.962.6000 Ext. 7113 F:626.962.1053
Courtyard by Marriott Los Angeles/​Baldwin Park
14 635 Baldwin Park Towne Center
Baldwin Park, CA 91 706

Very poor customer service! After my apartment caught on fire, I found the nearest, which I thought would be the nicest hotel near my complex. I stayed for about two weeks and everyday I walked in I was not greeted I was treated as if I was invisible. One day while I was at work my boyfriend called me and said they accused him of smoking weed in the room. We brushed it off because maybe they smelled a cigarette because we had went out the night before. Then a couple days later they knocked on the door, I answer and they sniff in my room again and question if we were smoking in the room. The complimentary tooth brushes are terrible and break very easily. The whole time I stayed there I literally felt like I was being watched. Do not stay here!

Fast and free Wifi worth 5 stars! That’s all!! Fast and free Wifi worth 5 stars! That’s all!! Fast and free Wifi worth 5 stars! That’s all!

Staying here for a week. I thought this was going to suck since sometimes hotels are just cold and distant, but everyone here is really nice. The Graveyard Front Desk agent (I think his name is Jose? I’m drawing a blank) has been nothing but nice and warm when coming in and out at random hours. The Bistro attendant Debbie has been super helpful, especially when my boyfriend and I wasn’t sure what to order, she suggested really amazing food. Also, she was very sweet and welcoming every time I asked a question. She also remembered me from the other day which was a plus. The housekeepers here are also very, very nice. Housekeeper Carmen and another nice woman (I’m not sure what her name was) were very sweet. I asked for an extra blanket and some towels and they were here immediately. Awesome service!
As for the quality of the room, it was comfortable and bigger than I thought it would be. Everything was clean and comfortable except for the placement of the television in our room. It’s at an awkward angle which makes it difficult to see from the bed since the closet is in the way. I would suggest moving the TV and mounting it on the wall since the wall across the bed is bare.
Overall, everyone here has been very nice and the quality of room was good. I would definitely stay here again.

Very nice hotel, my place of work has used this hotel for Xmas parties and or meetings… ONLY gets 3 stars for lack of pleasing customer… I unfortunately had to stay in hotel Dec 14,2015 with my two kids and mom… due to work being done in my home… I unfortunately booked via expedia… at check in I was told I should of booked thru them, instead of expedia because they would probably accomodate me better and honor my AAA discount… and so they just gave me simple basic rm, no discount… DEFINITELY not using them next time I need work done at my house… just for bragging of discount and or upgrade I could bof gotten… but yet… DID NOT… really…they could of tried harder !

This is my second stay here. The rooms are a bit pricey but having been my second time I can better appreciate my stay. First time we came was for a funeral and this hotel is located very very close to where our events were going to be, excellent location for us. Now we’re coming back for a family wedding brunch. The hotel staff has been nothing but courteous and smiley. Breakfast was good, but they should give a credit (maybe $ 5 per room) for breakfast considering how much we paid per night. Toilet paper is placed a little too far for reach. Great location for food and if u want to mosey around town, West Covina is close, DTLA is not too far. I enjoyed my view of the freeway. Nice pool and hot tub. It’s a nice hotel and my husband enjoyed it this time too.

Beautiful hotel. Nice room décor. Happy they’re was a Starbucks which included a bistro and bar. Yet, for the price, continental breakfast not included. The bed was as hard as a concrete block. The toilet paper is on the bathroom counter and too far from the toilet. I was afraid is fall off the toilet reaching for the TP.

So far a good start, after reading the negative reviews am sure glad I am not experiencing them but an update if I do. Eating places with in walking distance and staff was friendly upon check in.
You need to use your room key to access the elevator of which I was not informed at the front desk but the small sign explains it. The hotel offers a small «Bristo» but no one was there to partake in the free popcorn. Overall the per diem is met and another commute to downtown LA early to beat the traffic… yeah right!

Dirty. No manager on duty. TV would not work called front desk no help. Electric outlet that TV is plugged into is lose. And is shorting out lights. Avoid this place. Carpet is filthy and tub has mold. Sink counter has cigarette burns. Call Marriott 800 no help.

Last night I had a horror of a night stay at this location. My experience started with a desk room taking me up to view two room two choose from since I did call in advance and ask for the mountain view and was confirmed and block in. He took me to a room right next to freeway I said no thank you and then He took me to another room away from freeway he open door I walk in and boom ! The room was dirty and there was condom packages on the floor and bed and he said sorry and took me back to front desk.
They finally said they found a room for me on mountain side and up graded me to a double bed room facing mountain .
I got into the room and It was a small adjoining room but At least it was on the mountain side.
After I unpacked I lifted up the comforter and there was long black hair in the bed GROSS !!!. I called down stairs and ask them to send up a maid and put new sheets and pillow cases .
After she left I looked around and noticed the bath tub and sink was dirty as well it’s like the maid never cleaned the room.
One more thing the rooms stink at this hotel and after been so grossed out… I’ll never stay there again

This hotel was pretty expensive this weekend but it was a last minute thing and every thing else was booked.
It’s a nice Hotel the beds are comfortable, the staff was polite and friendly. I think it was worth the price, especially considering our only other option would have been Motel 6.

Walked in for check-​in, and there were three employees there. Was I acknowledged by any of them? No. The associates weren’t with guest or on the phone, yet no one acknowledged or sought to assist me. An associate came from the back and checked me in.
I had been traveling for six hours and decided to grab a snack from their bistro. I ordered quesadillas from my room and went downstairs to pick them up. Two orders of quesadillas were $ 20. Twenty bucks I could have saved. They were the most flimsy and falling apart quesadillas ever!
So, the customer service and the bistro sucks!
Furthermore, the ice machine on my floor was broken, had to go to another floor for ice. I needed to wash clothes, the hotel offered complimentary detergent and fabric softener. I go to the laundry facility and there’s only one washer and one dryer for the entire hotel!
I’ve had better Marriott experiences for sure, this location just wasn’t it.

Nice and clean hotel. Good service upon check in. The room was in great condition. Beds were fairly comfortable and clean! The bathroom was also very clean. However, the lock to the bathroom did not work. It was stuck and we could not lock it. Wasn’t a big deal, but they should notice and get it fixed. Breakfast was okay, but the Starbucks baristas were very polite and had great service.