Hertz Rent A Car

I generally give people the benefit of the doubt, and attempt to be courteous and understanding, especially when dealing with services that may often see grumpy customers. However, this is the single worst service experience I have ever encountered.
When I arrived, the sole service associate was on the phone and didn’t acknowledge me for about fifteen minutes. When he did finally hang up, he told me that no cars were available. (What?! I booked this a week ago!) I have more been standing at the counter with one other customer for more than an hour. The manager has been calling other Hertz locations to see if there are other cars available and I have been completely ignored and referred to as «she» by associates talking in front of me. They have given me no updates, even when I ask.
Do yourself a big favor and GO SOMEWHERE ELSE!!!

I wish I could give this place negative stars. I booked on Hotwire several days before. When I arrived for my 8am reservation they claimed there were no cars available for me. Not acceptable considering it was several days before Thanksgiving and I was on my way to my grandpa’s funeral. The desk clerk seemed inexperienced, unprofessional, and had no empathy for my situation. He could not come up with a solution. I had to suggest he find a way to retrieve a car from somewhere else (he suggested I go there myself, 20+ min away). Furthermore I had vouchers for a discount that were given to me from Hertz corporate (after a prior major mistake from Hertz), and this employee would not allow the coupons to be used saying ‘it wouldn’t scan’. I asked him to call his supervisor, who unfortunately was not in this day, and finally the supervisor was able to validate my vouchers. A car arrived for me, but 1.5 hours after my reservation. A horrible horrible start to a mournful and difficult week, kicked off by extreme unprofessionality at Hertz.
I will never use Hertz (and especially this location) again.

My first experience with this Hertz was amazingly bad. I called for a rental arranged by an insurance company while my car was getting body work done. At first I was told that they couldn’t deal with it that day. When I told them that I was willing to pick the rental up and didn’t need a ride, the man hesitated and put me on hold. After being on hold for at least ten minutes, I hung up and called back. This time, they didn’t even pick up the phone. No rental, no service on my car. Later the next week, I tried again. This time I was able to reserve a car. We’ll see how the actual rental goes, but so far it looks like they don’t want my business.