Holiday Inn Baltimore-Inner Harbor

Rooms were clean and comfortable. The staff were friendly and helpful. I booked with Groupon and had no problems at all with the reservation.
The location was the best part. This hotel is within a short walk of many great restaurants and plenty of things to do. The light rail station is close by as are many bus stops. We only drove out car one time during our entire stay.
The only negative things were the price of parking ($ 25 per day is outrageous for self parking) and no free breakfast. Every Holiday Inn Express I have ever stayed in had a free breakfast. I also wish there had been a microwave in the rooms. We often had dinner leftovers that would have made good midnight snacks had we been able to reheat them.

The location is perfect and so is the customer service but that is as good as it gets. It was our first trip to Baltimore so we wanted to be close to everything because we had no idea what the layout would actually be like. The room furnishings were nice and updated. I appreciated the desk with the mirror at it that I used as a vanity and the couch and table came in handy to eat at. The little single up coffee maker with to-​go cups and actual mugs was a nice touch.
The hotel is so old! It says it was renovated so I cringe to think of what it was like before. Every elevator literally shook as you went up and down, I have never experienced this before! Our room had a really funky smell to it when you walk in, I have no idea what it was. At first I thought the room might just need to air out. And honestly, after a 5 hr drive, I was not interested in having to change rooms. The bed was very firm and high off the ground, not a big fan of either. The thermostat was off, it would get really hot or cold in the room. The fridge never got cold. The ceilings are very low, especially in the bathroom. The wifi was awful. I actually turned it off and used my data because it was so slow and spotty.
I would not stay here again because there are so many other hotels to stay at in the area that would have better accommodations.

I was in town for a conference taking place at a hotel down the block. This hotel was in the perfect location and proximity the conference and a few places to eat. The staff are extremely helpful and professional from check-​in, to room service, to the café. The west tower room I stayed in appeared to be recently remodeled, but the quality of the remodel was lacking quality. The bed and pillows were comfortable and the heating/​air work great! The Wifi is free; however, I had access issues several times over the course of my stay that eventually led to my postponed usage.
While staying at this location I ate at the Eden West, the restaurant within the hotel, one evening. I found the place to be average in food quality but over-​priced. I ordered room service one evening and the call line was not familiar with the items listed in the menu. Once I ordered, it took more than and hour and a half to receive my plate. They were gracious to give me my room service order for free and to comp my breakfast the next morning (great customer service idea).
I would stay here again if I was in the Inner Harbor area.

This should be a quaint, historic hotel. It wants to be that. Instead, it’s just a bit shabby, a bit uncomfortable, and seriously overpriced. Any character it once had has been overwritten by modern upgrades that didn’t add to the charm — in fact, they erased the charm in search of the modern. The only reason to recommend this hotel is the location. Even that isn’t enough to warrant $ 175 a night.

We encountered quite a few house keeping problems during our week-​long stay. After several complaints and my initial very negative review, the housekeeping manager and hotel managers both made efforts to apologize and fix the problems. The staff at the hotel was very friendly and helpful, good location, decent price, etc. I’d give it 4 stars if house keeping had it together before the numerous complaints.

Nice hotel close to government buildings. Room was clean. Pillows were soft. The curtains blacked out the sun to help me adjust to the time zone difference. Server Bryant was excellent. Morning buffet is ok (eggs, fruit, yogurt, potatoes). The bar/​restaurant servers don’t seem very motivated to help people seated at tables. The menu could do with some variety.

Neither good or bad really… Mediocre Hotel, not typical of what I have experienced at other Holiday Inn’s though.
Room was pretty dated, Beds were wayyyy too soft, the mini-​fridge didn’t keep anything cold at all, west tower only had soda machines on every other floor so I was stuck going one floor down anytime I wanted a drink. The bathroom was SO Small! Practically had to stand in the bathtub to close the door. Friday was $ 180 dollars, Saturday was $ 315. What a HUGE difference 1 day makes. They sold microwave stuff in the dotties coffee place, but we had no microwave. The Wings were good that we had at the bar that evening at Eden West, but the Crabcake sandwich was too much bread. I ate none of the pretzel roll, just the crabcake, which was okay. The breakfast buffet next morning was cold, the sausage looked as if it had been sitting all morning, the bacon was swimming in a sea of grease, the scrambled eggs were cold, the french toast was cold and only had some kind of strawberry sauce to put on top, had to get ketchup and syrup from another table as we were not offered any. As we sat and ate, a server, not the one who seated us, not the one who took our order, and not the one who took our drink order, came over and promptly handed us 2 coffee to go cups and our bill even before we were done eating… we figured it was probably best to just leave.
The front desk employees were helpful, and called us a cab when we needed one. $ 10 including tip is about all a cab ride down to the power station costed so not that bad. The hotel was clean, but for a holiday inn, I have stayed at better ones.

Clean room. Super friendly staff. Amenities are about two star though. Bad lighting. No makeup mirror for her. Oh boy.

Stayed here for five days and picked it based on the location. I will never stay in this hotel again until they fix their wifi. It was the most frustrating experience trying to get some light work done which normally would have taken an hour, but ended up taking several hours! If you are going to serve people that attend conventions, then you should have better wifi service?
Overall, it’s a mediocre hotel and not memorable, and the close proximity to the Convention Center is the only plus.

I was in town for a meeting taking place at another hotel but wanted to collect the points. I was able to get a better price than the meeting hotel by contacting the HI management, so thanks to them for working with me. And the meeting was only a few blocks away and not a challenge to walk to.
Overall a decent hotel for an older downtown location. I was on the 11^th floor and so used the elevators more than normal — I like to take the stairs, but eleven flights with a heavy computer bag is a bit much. However, there was never a long wait for an elevator because there are three of them. Much better than some hotels where the lone elevator is overwhelmed.
You have to pay $ 25 per day to use the parking garage. That gives you in and out privileges, but you most likely will leave the car and walk. The Inner Harbor area is only a few blocks away. You are better off walking than dealing with the traffic and then having to pay again to park elsewhere. The convention center is also close.
One point about urban hotels is that you can go from a good neighborhood to a sketchy one very quickly. As long as you stay by the hotel and the area toward and including the Inner Harbor, you should be fine. There are a lot of people in those areas. However, I headed north to Baltimore Street to grab some snacks from a 7 – 11 and found the area to be a bit challenging. I bought more stuff and got out of there, and I later found another convenience store on Lombard Street near the hotel.
Overall a decent place to stay.

Stayed here April 4 – 5 for a conference held at the convention center (located 1 block away)
Fantastic location for the convention center. Inner harbor is a 15 minute walk away, Power Plant (bar/​club scene) is a $ 10 taxi ride away.
Parking at the hotel is $ 25 per night.
Restaurant and bar located inside, but did not have a chance to experience either. Convenience/​gift store/​bakery located in the lobby — baked goods are divine and the lattes aren’t so bad. Skip the bagels – they were cold and hard (and $ 4!). They also have a good selection of souvenirs (mugs, plush toys, magnets, and even old bay seasoned pickles!)
Room was great. Newly updated faucets and showers. Pillows and beds were a bit small but comfortable nonetheless. No in-​room safe or hairdryer, but the room did have an iron and coffee maker. Bath and Body works toiletries were a nice touch.
Special shout out: Hubert was amazing– he was friendly and quick to check us in, sent maintenance (who was also very courteous) to our room within 5 minutes of our call (our bathroom light was out) and even helped us with our overpacked, oversized bags when we checked out. He has a genuine warmth about him that’s hard to find in the service industry.
Overall a great hotel, would definitely recommend.

I was a bit disappointed in this Holiday Inn. The rooms were ok, but a little dated. There was only one person at the desk at a time, so check-​in took quite a bit. And breakfast in the hotel’s restaurant was slow and cold. The manager should work on improving customer service and the hotel restaurant.

I travel about 10 months of the year for work, and all of that time is spent in hotels. Recently I spent two weeks in Baltimore at this Holiday Inn. Comparatively to others of the same chain I would call this one middle of the road. It has a great location, close to the harbor/​convention center/​stadium/​theatre district. But there wasn’t anything specifically to make this place stand above the rest to give a hotel that «WOW factor.» This property is actually two budding a the main one with the lobby and all other accommodations. And the «west tower» while separated by a covered outdoor walkway, is only guest rooms. And as a warning the house keeping staff have different hours or just don’t check your room.
Lobby/​public spaces:
Clean, spacious, the pool was nice, located in the basement but plenty of windows. And the adjacent fitness center was fairly well equipped. It did seam fairly evident that the West tower was not as well maintained/​cleaned as the main building.
Room:
Was well laid out, and spacious. They have plenty of outlets near the bed located in the lamps both night stands. The mattress was nice and pillows were full, not over used. My single king room was also furnished with a couch/​lounger thing, as well as a fridge and microwave (a small piece of Heaven when doing extended hotel stays). The bathroom as a bit small, having to step out of the way to close the door past the front of the stool. But for me staying alone, needing to close the bathroom door was a mute point.
Bar/​restaurant:
I did not eat on property, I do know there was a restaurant and what looked like a bar past the lobby both of which I never saw people in (staff OR guests). As well there is also a small coffee shop. I was never able to figure out when it was open. But heard rumor it dose open daily with VERY odd hours
Internet speeds:
SLOW!
Summery:
Was a decent place, would stay here again. The only real downside I would have to say is the few days I actually wanted my room freshened up by the cleaning staff they skipped over my room.

Noise level at 3am is horrible. I was woke up at 3am still up now till 5am with loud people next to me. In the morning I will be requesting a refund or a free night at a different property. I have never seen an IHG property so nutty. Microwave is trashy. Washer and dryer is 1.75 per wash or dry. Quarters or Credit card required. Have your own quarters or they may have them at front desk but they do not have a change machine in laundry room. Gym is unattended and has clean towels. The ONLY reason they have 2 stars from me is the gym and the fact they have washers. Other than that, this place is a dump.

Stayed here as part of a convention that spanned 7 – 8 hotels around the convention center. In previous reviews, there is a real swing of positive and negative, and I can tell you that that is largely driven by which «tower» you stay in. The rooms in the main tower are quite a bit larger than the West Tower. And the West Tower guests have to use a key to get from the West Tower to the lobby, restaurant, and meeting rooms.
I was actually in the main tower — so my room was one of the better ones; however, there were still a number of issues — none so major as to warrant a pow-​wow with the manager, but taken as a whole it was not a great hotel.
The bathroom was laughably small— almost had to stand in the tub to close the door and use the toilet. nice.
The maid service was bizarre to me. They knocked on the door at 8am — and we said we’d be out in about 10 minutes. Even waved to them when we left. But when we returned at 4pm the room had not been serviced. The front desk said service was usually 6pm — huh? So there’s something about their schedule I don’t get. But more importantly, there was a huge swing in the quality of the service — one day great, the next no wash clothes, two bath towels short, only a quarter roll of toilet paper, etc.
Even MORE bizarre was the restaurant. 7 of us went there for breakfast– the bored hostess said she could not put us at one table. We said no problem, we can be at two tables. She said all tables were dirty and they had no bus boy — «give me a minute» — and she NEVER came back. neat. we found other places to eat. In fact, in an 8 day stay, I never ate there, nor did my friends. I can’t believe how much business they lost by not being ready for our group.
Also want to warn you that the little convenient store in the lobby has crazy prizes. My friend bought 2 purse packs of Kleenex — $ 4.50??? excuse me? I wanted a latte and the clerk had no idea how to make one. «I could out some flavor in plain coffee.» (yeah, that’s how they do it at Starbucks). My friend asked for hot chocolate — plain water and a pack of Swiss Miss for $ 2.80 Try the nearby CVS if you need to buy something.
Bottom-​line, not horrible, not even memorably bad… but not good enough to return or recommend.
PLUSES: Free wifi, fridge and microwave in room

Okay I understand why you don’t have certain rooms available. But putting someone that stays 50+ nights with your brand on the 3^rd floor, next to the ice machine and across from a fire station is beyond belief. IHG is a loyalty program– I don’t care I am paying whatever a night, but if I am a loyal guest then put me in a better room.
Told there were no other rooms available– but coworker with no status got high floor and bay facing (no fire station).
Franchise as all HI, so it makes me question one of my loyalties.

Stayed Mon — Thurs…
Pros: Staff was very friendly & helpful, location was near to points in the inner harbor area, good access to highways to go south out of the city
Cons: $ 25 per day for parking, bathtub in the room wouldn’t drain & by day 3 it was as if you were taking a shower but in a full bathtub…

Great location, super convenient, but definitely not holiday inn standard.
The rooms are clean but old.
The receptionist people are friendly but not very professional. I asked the receptionist if she can send a plumber in an hour to fix our leaky shower head and she asked me call the front desk again in an hour so she «doesn’t forget». The bathroom smells moldy and the wall papers are peeling off very badly.
The housekeeping staff is not very good at replenishing our supplies such as toilet paper, tissue, and toiletries, and they seem to be incredibly unhappy when we call to ask for these to be brought up. We have four people listed for our room but somehow we keep on getting only 3 sets of clean towels. And here is what I don’t understand, when they give us toilet paper or facial tissue, it’s never a full roll or box! It’s always half! WHERE IS THE FIRST HALF!!!
So bottom line, it’s a good place if you want convenience. It’s one block away from the convention center. The light rail stops one block away from the hotel. And there are plenty of restaurant, shopping, convenient stores within one mile radius (or easily reachable with the downtown free orange route bus). But if you want comfort, you should try somewhere else. At the end of our 7-​day stay, I couldn’t wait to get out of here.

I can not speak to the price of this lovely establishment because I was there for a trade show and on someone else’s dime. That being said, I really enjoyed my stay at this location. It was close (translation: walking distance) to everything that we needed to be close to – Convention Center, Camden yards (and the Red Sox were playing to boot!), all the inner harbor fun.
I had an issue with printing my boarding pass the night before my departure and a polite young man helped me get it printed. He did not leave my side until it was done correctly.
I would totally recommend this location to anyone needing to be in this part of town.

I really enjoyed my stay here.
Pros:
–Location, location, location. It’s close to the hospital and within a 10-​min or so walk to Harborplace Mall.
–My room (king size bed) was quite spacious. I love that it had a little sitting area — small sofa, easy chair, desk — and microwave and mini-​fridge.
–As a «Priority Reward» member, I got a little welcome gift bag. It contained 2 bottles of water, a bag of chips, and two pieces of chocolate. I love utility in gifts, so I definitely appreciated the free water and I popped a piece of chocolate right away. You can also save 2 bucks from the steep parking cost as a Priority Reward member.
–My room was on the 11^th floor right across from the elevators and next to the soda and ice machine. I was afraid it would be noisy but I didn’t hear a peep and slept like a rock.
Cons:
-$ 25/​night for parking. I know this is due to the hotel’s great location but it’s still a bit much to swallow. TIP: Sign up to be a Priority Rewards on the hotel website. It’s free to sign up – akin to signing up for a CVS card, there are no fees, just perks — and parking is $ 23/​night. But regardless, at least you can drive in and out and you do have access to the garage until 3 PM the day of your check-​out.
–Breakfast is NOT included, though there’s a restaurant within the Holiday Inn and a store where you can buy food. However, thanks to there being a mini-​fridge and microwave in the room, I bought a chicken sandwich elsewhere for under 3 bucks and stashed it in the mini-​fridge and had that for breakfast.
Neither pro/​con: When I first checked out the bathroom/​sink area, it looked like someone had urinated in the toilet. Maybe the housekeeper? I didn’t think too much of it, but later I got a letter under my door that there were piping problems throughout the city, so the water may be tinted brown. That explained things, and I was glad to know the reason for the urine-​tinted water.
All in all, I had a good visit here. The location and room were great. The only downside is the steep price of parking, but I guess that’s to be expected in this part of town.