Walgreens

Generally terrible! The parent company should pay for more staff, they are running it on a shoe string, I assume they feel they have a captive clientele due to the older people who live at Quarry Lakes and the nearby MD offices. The pharmacists are working like crazy, it’s not their fault. As a physician, I think errors will be inevitable under these conditions and am careful to check the RX’s. The wait time is ridiculously long, both in the store or at the drive through window. I try to avoid this store, and only use them when I have to because they are convenient to where I live. Also, I will give one star because there is one young African American pharmacy tech who is so friendly and pleasant, despite the stress, he should be paid double!

This Walgreens pharmacy is truly unhelpful. They rarely check their messages — and they never seem to be able to pick a phone and call if there are issues (such as insurance etc). Choose another pharmacy.

This Walgreen’s location (Quarry Lake) is convenient for us. Unfortunately, it seems to be their reputation is terrible. The biggest problem is their customer service (or lack of). Whether you stand in line inside or go to the drive thru, the wait time is herendous. (always poor). The employees are not nice. They seem like nasty robots. Complaining doesn’t help. No matter if you try to talk to a manager or you call corporate headquarters, they just don’t care. They have enough problems just filling your prescriptions, and they sometimes get them wrong, or they never process them. Standing in line there, you hear people complaining all the time. Now, I started to get my prescriptions from a mail order company. I am done with this horrible place. It’s no secret. just look at other reviews here on Unilocal and elsewhere. Avoid this place like the plague. Who needs this punishment. Life is too short to waste time here.

Worst pharmacy ever. Dropped off a prescription on a Friday, they didn’t have it but said they’d order and to pick up Tuesday afternoon. Came back Tuesday, didn’t have it, hadn’t even ordered it. Made them give back the Dr’s written prescription so I could have filled elsewhere. Took 15 minutes to find the prescription. Took to Giant pharmacy and filled while I waited. Second experience, ordered a refill online for a different prescription. Website defaulted to a location not convenient so I changed it. Email confirmation had me going to default location fir pick up. Get there, sure enough, not filled at that location. Had to wait 20 minutes to get it.

I was about to go to the check out line and the cashier walks out of the store. A minute he comes back later and asks me if I am ready to check out. I naturally said yes. However, he was just playing with his cell phone. Then I finally said, «could you please text later?» He looked at me and tried to give me an excuse as to why he was texting. I just ignored him and left after paying. Seriously Wal-​Greens can you please hire people who want to work?

Today, a pharmacy (ANY pharmacy) is more like dealing with a government agency vs. the ol’ drug store in your local neighborhood… regulated up the lower intestine by the Feds and insurance companies. It’s a wonder that anyone in America can even get a prescription filled these days! So it all boils down to the people behind the counter. For me they’re pretty nice to deal with. It does suck when their hands are tied and you cant get your script due to Red White and Blue tape. so love it or move to Canada, Europe or Mexico… otherwise, write your Congressman & see how far that gets you.

Painfully confusing setup with long lines. Expect a trip for tylenol to take 30 minutes — 15 minutes to find the tylenol and another 15 to stand in line.

The pharmacy is disorganized and has poor service. I gave my prescription and insurance info to the pharmacy on Sunday and asked to pick it up on Wednesday. Come Wednesday they completely lost my prescription and told me they would call my doctor the next day. I call them Thursday evening and they tell me they do not accept my insurance and I could just take my script back. So I go back to Walgreens and they try to charge me full price for my prescription and took another 5 minutes to re-​find my script. Too much hassle.
Slow and disorganized pharmacy. I would suggest going elsewhere.

They are awful. Long lines, slow service and the employees are apathetic and indifferent.

The guy in the pharmacy was very rude… i think he is so unhappy to work there… walgreens need to hire people with self respect and courtesy.

Don’t use the drive through service… Pharmacy is consistently slow both inside and out.

The customer service in the pharmacy is incredibly BAD! If you’re a business owner or a college professor I recommend taking the staff or the class here to see what NOT to do. Literally moronic and ignorant staff.

Huho! Does anyone else hate the voice-​over guy on the Walgreens and Apple Bees commercials? You know what I’m talking about. That folksy voice: «On the corner of happy and healthy». I guess Walgreens is trying to soften their sterile image of flu shots and unaffordable western prescriptions. Don’t get me wrong, I liked him on Northern Exposure (or was it Wings?) and all. Nowadays, I don’t trust this guy. I feel like he might’ve also been in that Curly Sue movie (Who’s actually seen that movie?).
So the Walgreen Execs teamed up with Big Mr. Pharmaceuticals and hide behind the Apple Bees neighborhood grill’s campy voice to «dumb it down» to cover up their conspiracy of manipulation and intimidation of the sick/​elderly with their overpriced prescriptions. Maybe someone’s onto their 2 for $ 1 chlorine corn starch dyes jelly beans and aspartame carbonated brown $*&t right next to the diabetic socks scheme? Enough already. We get it. Hey, if he can get convince us to try casual dining at Apple Bee’s (or Cheddah’s if you’re in Norfolk, VA with those fancy leaf fans), why not Walgreens?! I’m not buying it.
The pharmacy is appalling.

The pharmacy customer service is terrible. You will wait if you walk in, you will wait if you drive up and if there are two cars in line you better plan for a 20 minute wait unless someone in front of you leaves… there can be nobody in line when you drive up, nobody in the store, and the people will just ignore till you «put your time in» and they get to you… I would rather just park and walk into Target, get what is needed and leave and save time doing it. There fax number is no where to be found online incase your doctor wants it when you call for a script to get faxed over — so here it is: 410−486−0447

Decent prices, good service. Never used the prescription services here, which seems to be what people complain about the most.
As a convenience store, this is great.

I will NEVER set foot in that store again. If you need a prescription, I would strongly urge you to go elsewhere. They are totally incompetent. I needed a prescription filled for myself after being discharged from the hospital following major surgery. I was in a lot of pain. This was a Friday late afternoon. My wife went there twice and never got the prescription. The prescription was not filled until Wednesday. Needless to say, I had already gotten it somewhere else. The surgeon even tried to call three times and was put on hold three times for fifteen min. He hung up after no one ever pick up.

My pharmacy experience isn’t as bad as previously reviewed. It’s really just like any other pharmacy as far as I can tell.
Otherwise, I don’t think there are any glaring plusses or minuses. Therefore, it gets 3 stars. Pretty useless review, eh? Oh well, may I just did this because I don’t think it’s a one-​star joint; bring up the average rating a little.

The customer service at this particular pharmacy is absolutely appalling. Honestly, take the extra 5 minute drive around the corner to the Rite-​Aid for any of your prescription needs — it’ll be well-​worth it.
You will never make it in and out of this place in less than 30 mins, even having already called in your order. This includes physically walking up to the window and even going through the drive through; actually I think the latter might actually take longer. And it’s regardless of the number of people working or of other customers. You are at the mercy of the people working there and they have no respect for your time… or privacy. I actually had an instance where the tech yelled out to me «But you don’t have insurance, right?» First off, whether I go through my insurance or not for my prescriptions is my business only. Secondly, I’m pretty sure it’s against HIPAA laws to casually blurt out an individual’s billing info in a pharmacy.
So, with that being said, go any where other than here. They don’t deserve your business and you don’t deserve to be treated that way.

In need of some shampoo, I walked to the closest store, which happened to be a Walgreens (a relatively new location in the Quarry Lane Shopping Center). There were a number of shampoos that appeared to be on sale, so I found one I liked, picked up a couple of other items, and headed for the cashier. To my dismay, the shampoo was listed as normal price — no sale price. I went back and checked and low and behold, a yellow sticker advertising a bottle of Aussie shampoo for $ 2.99 was clearly displayed. When a Walgreens associate was called to the front register for a price check, she informed us (the front clerk and myself) that that sale price went into effect tomorrow (Sunday). I asked the front clerk if it was typical that sale prices were advertised in advance on the shelves, even though they technically didn’t apply. Her response was, «They put up the sale stickers the day before.»
Having worked at a Rite Aid in California for a couple years many years ago, I remembered that we didn’t display the sale prices on the shelves until the night before (after the store closed, so that first thing the next day, sales were accurately displayed).
So back to Walgreens: I went back to the shelf myself to examine the sale tag more carefully. Yes, in TINY writing, was the display «Valid 10÷10÷10 — 10÷16÷10» which tells me 2 things: 1) I was scammed by totally false advertising (part of why I chose that shampoo was because it was on sale for nearly half the price) and 2) apparently no shampoos of any kind were on sale on Saturday (all of the other «sale tags» were valid for the same time frame). What store only runs sales 6 days a week? And if you’re the unfortunate soul that runs out of shampoo on a Saturday, you have no sale options if you head to Walgreens. Frankly, that’s bullshit (pardon my language). Sales at pharmacies should run 7 days a week, with Sundays being the day to initiate new sale items. And while they are free to advertise sale items in the circular available upon entering the store, they shouldn’t be prominently displayed on shelves unless they’re actually active.
I usually don’t go to Walgreens simply because there’s generally a CVS or Rite Aid closer to where I am. But, if this is anything like how all Walgreens are run, I’m no longer a return customer.