U1st Services

My son and DIL dealt with another repair company through their home warranty company. After much rude treatment and no-​show appointments, they got reassigned to U-​1^st. What a terrific company! The office staff was incredibly polite, and Mark, the tech, was excellent. The problem was repaired within three hours and the cost was appropriate. Other firms advertise more heavily, but U-​1^st delivers first-​rate service. Can’t recommend them highly enough!

After almost three weeks without A/​C in the Memphis July heat, our home warranty company finally assigned us to a new contractor, and that new contractor was U1st. They had us up and running in no time. The tech assigned to our ticket, Julias, was above and beyond professional. He took the time to do a thorough job and quickly got to the root of what the previous company couldn’t figure out in 7 separate visits (and seven different techs). When we had to wait for a part, Julias kept us posted on the status of our order and he was the same tech assigned to the installation. When we had another issue the following day, Julias came back when we weren’t even on his schedule. He wasn’t the only one that came, he brought his manager. They stayed late and made sure everything was good to go. Also worth noting is the customer service received each time I called in to the office. The staff was friendly, professional and compassionate about our situation. I would recommend this company to anyone looking for heating and air work.