Visionworks Doctors of Optometry

I called them two times to see if they would take my insurance. Each time, I gave them my information, and I was told they’d check and call me back. After never hearing back over two weeks’ time, i finally stopped in in person and they told me they couldn’t fit me in on a weekday night for over two weeks. I decided to go elsewhere. They’re obviously too busy to care about customers.

I love this place. Monica Fridy gave me excellent service. She took her time getting me fitted for glasses. I highly recommend this place. Great service, timely, lots of glasses to choose from.

Terrible customer service. Always busy here, have to wait a lifetime to get seen by the doctor.
Had a exam for contacts and they didn’t have the correct lens for trails so they gave me something similar. They said they will call me when they get the correct trials in. There was no follow up, had to call them and got the run around 2 and half weeks later they say the trails came in. I use bi-​weekly contact lens and had the similar trials for 2 and half weeks. When I went in to pick then up they would not let me give them to me till I saw the doctor and the line was long over hour wait.
They have terrible customer service and no follow up for their customers. They have more employees than customers but cannot do anything to help for you. Everything takes very long to complete here, been going to opticals all my life and this one is the slowest one I have ever been to.

This place is HORRIBLE. The way Sandra spoke to the customers on the phone and in person made me so angry. I was waiting for my appointment and as I waited I heard her tell a walk in there would be no time to see her (with an attitude), talk down to an elderly lady, and be rude when she answered the phone. I know its a chain but I would rather pay more to go else where. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE.

I returned again. This time to take a family member. They operate the store around the doctors lunch. When I called in the morning, they said they were packed. They would fit me in. So I figured, let’s give it a shot. I thought the store was going to be packed. It wasn’t.
They sort of have to run a store like a short order cook. When we arrived, I don’t think anyone was waiting. A person who had an appointment, was late, was taken in before us after already waiting an hour.
They should have taken us first, and then the «late» person. The same people were there from when I first visited the store. When they realized that I haven’t had an exam in 2 years, they couldn’t squeeze me in. The doctor had to go to lunch!
I believe we are entitled to our breaks. Sometimes they don’t work as planned. My family member had to make a follow up appt. it was for 9:30 am. I figured I could go in at 9 to get my eyes check. Nope. 11 am. How does that make sense.
After the visit, I felt that the 2 hrs spent there were not productive. It was busy with other customers looking at eye wear, but nothing traumatic.
The eye exam itself is very thorough, and the doctor did an excellent job of addressing us both. Vision works needs to change the model of revolving around the doctors lunch, and they will be more successful.

Vision Works is a chain. I personally liked this location because the doctor was amazing.
Dr. Zaky was my doctor and she was GRREEAAATT. She was very thorough and took her time with me. I didn’t at all feel rushed or felt like I had to move from machine to machine to complete an eye exam. If there was something that was not clear or needed a second look, she did it. She also explains things very well. I felt comfortable with her. The whole process was breeze.
The doctor also helped me pick out glasses and sunglasses. Where have you heard of a doctor that takes their time to do that nowadays? Usually, the doctor’s job ends when the «eye exam» ends. She went above and beyond expectations. It’s things like this that go a long way in health care. If you go to this location, make sure to ask for Dr. Zaky. I will recommend her over and over and over again. She will not disappoint.
The retail part and the offices are clean. They have a good selection of brand names and generic glasses (if you are not looking to spend too much). I got two pairs and I think they have specials for that sometimes.

Avoid. I had my first appt on Jan 14 & finally picked up my contacts this past Tuesday 3/​17, 2 months later. I went in to update my prescriptions & completely regret it. On my first visit, the doctor was completely uninterested and dismissive when I told her my vision was still blurry. She prescribed me VisionWorks’ brand of contacts AquaTech (claiming this was all my insurance would cover) & that I was to come in the following week for a follow up.
When I went for my follow up I had a different doctor, I explained to her how my vision was still blurry and that the brand of contacts felt scratchy on my eye. She then told me the previous Dr had given me contacts that would not treat my astigmatism (something Dr. #1 did not even mention!!) I was given Acuvue Oasys to try and had to follow up a week later– one weeks turned to 3 due to snow/​work.
I finally get back in and need to start my week trial over again (these are weekly’s & my time was more than up) while I was there (it was a Saturday) I ordered the Acuvue Oasys so they’d be ready for pick up during my follow up on Friday. Friday comes and I get my follow up (they will not release contacts until you have a follow up) and they inform me my contacts have still not arrived. I was told they would call me when they did arrive.
A week passes and nothing. Finally on Tuesday evening I call and explain I’ve been waiting for contacts that were ordered 2 weeks ago. They call me back and miraculously they had «just arrived!» … Right.
The worst part is when I went in for my (2^nd) follow up one of the front desk girls was in a screaming match with a patient. I recorded a video Bc I could not believe it was really happening.
Honestly — SLOW & no customer service skills (besides the one Hispanic male, I think his name is Josh) everyone else is rude & clearly have no follow up skills. The 1^st Dr rushed me and didn’t even prescribe me correctly. Btw my insurance did cover the Acuvue Oasys! I am totally turned off by this place as are many of the reviewers!

TERRIBLE TERRIBLE PLACE — I give them 1 star for being clean.
I went there to get fit for glasses and during my exam the doctor started panicking and told me I had a torn Retina and there is a chance of loss of vision. Being nervous I was going to go blind, I decided to go to my previous doctor and get his opinion. He then told me that doctor was an idiot and I do not have any tears.
After receiving my glasses, I noticed there was a huge glare that led me to see basically nothing. When I went back to get them repaired, they wanted to charge me over $ 100 to replace my lenses. They were brand new glasses and there is nothing I could’ve done to cause a glare so I became frustrated and walked out. After wasting money at Vision Works on glasses that I am never going to wear, I thought I should give them a second chance. I now need more contacts so I contacted them to order with a prescription I had from a different doctor. Their employees were so rude and not helpful at all, I called them two days ago and was told someone would call me back, and of course no one called. I called back and faxed my prescription and again was told someone would call me. When someone finally called me, their service was awful. Their staff is so rude and incompetent!
Please do not waste your time even walking by this place or you may end up with an incorrect diagnosis, their ridiculous prices or rude staff!!!

Was quoted a price of $ 990 for one pair of glasses, frames were $ 179 and lens the rest… enough said and I walked out. They never put my PD on the prescription and when I called them to get it they said they never measured it and I would need to come back in. I know they measured it, I was there when they did it. Lol.
Place is a rip off, NEVER going back.
Oh and they said the $ 990 was the discounted price down from $ 1100.

Yeah, maybe for female customers
I was promised priority mailing and did not get that
After two weeks I’m still waiting for my glasses!!!
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I have now been here twice, once for an exam and once for a follow up. Both times I waited for over 30 minutes and found the service to be very slow. They have a ton of people working but not doing too much. I met with 2 different doctors and was not impressed. My first appointment was on a Saturday and at the end of my appointment I was told they don’t dialate pupils on Saturdays (super annoying) so I had to come back a second time. When the doctor dialated my pupils the drops only made it into one eye and I told her so. She ignored it and I feel like I got half my money’s worth out of paying for the drops. I went there because it was close to my apartment and accepted my insurance but I will not be returning.

Clean and professional. The sale associates are very helpful and nice. The doctor spend a reasonable amount of time with you and discuss your concerns. I would recommend this place. If you have insurance, call and give them your information ahead of time, therefore you dont have to wait longer.