The UPS Store

Schyler and Ashley are the best! This UPS *always* has the nicest people and top notch customer service. We had a super heavy and very unwieldy memory foam mattress topper that took 2 people to lift and wouldn’t be wrangled back in its original box for anything. We bought it on Amazon so we had to ship it somehow. They carried it out of our car, found a box the perfect size, and between the 4 of us, we wrangled it in by pushing and almost laying on it and into that box it went! Yeah brute force! They zipped it up with tape in mere seconds before it could begin expanding all over the place again and busting out of that box like it had its original one. And they were sooo nice about it! You’d think people brought in billowing memory foam mattresses to be wrangled every day of the week. ;) Highly recommend! Thanks guys for your help!

Overpriced to ship. Dropping off packages is fine & didn’t have to wait. But when I was bringing in my packages & the staff member could see that I was carrying 3 packages plus trying to help my toddler into the store, he didn’t even stop what he was doing to get the door for me! And he wasn’t helping any other customers. I had to set my packages down on the ground to open the door to be able to get in. And even when I left (I didn’t end up shipping through them because they are too expensive), he didn’t even help me on my way out the door either. The sad thing is the guy was nice & I know not many people believe in chivalry anymore but where is your decency to helping others in general?! If I worked there I would stop what I was doing to help any customer, even if I was actually helping someone else, because that would be the courteous thing to do. Work on the customer service.

So, I had two packages sent from an out-​of-​state UPS store via UPS to this UPS store. Was told that in order to receive my packages here, I’d have to pay $ 10 each on top of the amount already paid to ship them. Was told it was «because they are a franchise.» Whatever that means.
They also said «they (meaning the other UPS store) should have told me.» But instead of handling this internally and offering to waive the fee on UPS’s screw-​up, they just shrugged their shoulders.
It must be convenient to brand yourself as UPS when it is to your financial gain, but claim to be independent of UPS when that is convenient. Bottom line, if there’s a mistake, the customer will ALWAYS take the hit. And when they tell you the bad news, you’ll get a smile and a limp apology.
But it gets better. They said they usually just automatically refuse such packages and it was an accident that my boxes came at all.
So, again, just so we understand what is happening here… a UPS store is in the habit of refusing UPS shipments from other UPS stores because… «it’s a franchise thing.»
And when, having paid my $ 20 hostage fees, I asked if I might leave the boxes for about fifteen minutes to bring the car around, was told «no» (before I even finished my sentence) because… «It’s a security thing.»
UPS seems to have a lot of «things» when it suits them, but one of those «things» is not customer service. Skip this awful place. Let them keep their things. You keep your money.

I love this UPS store! Excellent customer service! I had a label issue with Sprint with printing my replacement phone label. The staff here helped me print the label and made it so much easier for me. The store is very cleaned and organized. The staff here are very professional and helpful. There was no waiting and the best of all the ups store is conveniently located for me. Just a mile up the street. I highly recommend this ups store!

I was hassled and made to feel like a criminal for no good reason.
I wanted them to help me make a scan of a sports card from the 1960s that I could then place on ebay. They refused citing copywright laws. I reminded them of the many thousands of sports cards and other things on e bay.
I followed up with a phone call later and asked if people ever came in there to copy a page out of a book like a cookbook or any other book… afterall most of these are copywrighted. He said yes. I asked if he approached these individuals reminding them of their criminality and poor character in general and he said sometimes. I asked if he ever tried to get the police involved per someone copying a page out of a book and he said usually it doesn’t have to go that far.
So there you go folks — if you want hassled and made to feel like a convicted felon over nothing then go here. I will never go to this store again.
I simply took the card somewhere else and they scanned it like it was nothing — like it was a routine, ho hum thing they had done a zillion times.

In-​store customer service is friendly. But delivery and after-​sales care is INCOMPETENT. I shipped a package of VERY important business documents on a Wednesday and made it absolutely clear that it was MISSION CRITICAL for the package to arrive by midday on the following Tuesday. The clerk urged me to use UPS Expedited (2^nd day) to ensure delivery BEFORE the deadline.
The package was NOT delivered until midday on Wednesday — a full WEEK after shipping. This created a serious loss of business for my company because now we are disqualified from a major business contract exclusively due to LATE delivery. UPS won’t do anything at all to fix the problem. UPS won’t even explain WHY the package was NOT delivered on Monday or Tuesday.

Excellent service. Staff was very friendly and was very patient helping me fill out shipping labels. Great attitude and positive vibe in the store.

I had a really good experience at the Beaverton UPS Store. I had to ship a package to family before Christmas and found that they could also help me with my business cards! The package arrived on schedule (they walked me through the process/​gave me all of the options and made it easy)! The cards were done quickly and exactly as specified! I will be coming back here again for my shipping needs, but also I plan to ask the UPS Store in Beaverton to do my letterhead/​envelopes for my business. Had a really good experience and would recommend this store to anyone in the community not only for shipping but also for printing — which I was surprised to find! Top notch!

Nan at this store really took care of me and my shipping needs. I had 19 framed pictures to send to 19 different locations. She took the time to find the appropriate packaging for each item, tell me exactly how much it would cost, and let me know exactly when it might ship out. She then told me that she would call me a couple of days later to follow-​up and let me know once everything is set, and she did just that. Friendly, courteous, and efficient service– plus excellent follow-​up– makes this UPS Store alright in my book.

I went in there to ship a computer to my in-​laws. The computer was in its original box, and well packaged.
The woman at the counter didn’t start off with «HI, how are you» or anything personal like that. She started with «What do you want to do with that?»
OK, I can still make this work.
She then said it wasn’t packaged well enough and wanted to charge me $ 40 to repackage it. Um, What? Then it would be another $ 60 to ship it cross country. And that was the SLOW method. She then said that she had seem the hub where all the packages go through and that it wasn’t pretty.
Really? Is this a good representation of your company?
The overall impression I got from this woman was that she didn’t want to do anything. So I grabbed the box, headed out the door and paid to send it through the same carrier for $ 21 3 day select, but I went to another location.
By the way, the computer arrived, in one piece and in good condition.