Fairfield Inn & Suites Bedford

Arrived at the Fairfield after 10 hours of driving. My family had booked two rooms in advance and had pre-​paid for both of the rooms. Upon arriving, the young lady at the front desk, Abby, informed us that she only had one of our rooms (that we already paid for) available! She was incredibly rude and snotty to my mother. When my mom asked her why the reservation was not complete and confirmed with the desk, she said «I don’t know that has nothing to do with me» and went a step further and explained that it was my mother’s fault that the hotel did not have the room ready.
After this and a few minutes of silence and her typing on the computer led to her asking, «so do you just want me to book you a second room then?» My mom politely told her yes, like we have already purchased, we expected two rooms. She slowly found another room, asked us for all the information we had previously told her and booked the room with a bratty attitude. We asked her if that meant we would not be charged for the room we had already paid for and did not get. The young girl repeated her unhelpful mantra, «I don’t know, that has nothing to do with me.» So we were charged for a third room when we only needed two.
Not once did she utter an apology to us or did she express her empathy for our understandable frustration. Our inconvenience did not stop at the hotel’s lack of communication between its website and the actual facility — now we have spent most the night trying to figure out how to cancel the non-​refundable pre-​paid booking we made days in advance at this hotel.
There is not a shot in hell myself or anyone in my family will be back to this hotel and if you must stay here, count yourself lucky if you don’t encounter the girl who works the night desk on weekdays. And if you do, be ready to be triple-​charged and insulted.

Excellent ADA compliant room with two beds and a pull out sofa. My family needs rooms like this and I can’t tell you how many times our reservations get mixed up when traveling-​including the fancy beach ‘resort’ we were headed to!!. Not here, they were organized and friendly-​even in the middle of the night! Breakfast was nice. I can’t praise this property enough for their thoughtful design and layout of the ADA room. One of the best we’ve been to!

Clean, comfortable and conveniently located off the turnpike. Spacious suites are great for larger families with kids. An easy walk to Ed’s Steak House, which is right next door and a safe bet for dinner.

From all the glowing reviews of this place, I was expecting better. The lobby and hallways are very nice. The front desk attendant was polite. The rooms are plain and rather generic. The finishes on the walls and furniture are pretty cheap looking. If you only need the bare bones to lay your head for a night, this place is fine. Unless you want to sleep well. Lots of noise from the road and other guests. The bed was awful. Absolutely awful. And the heating unit was noisy. And the mini fridge would click a few times every so often. I’m a pretty sound sleeper and I tossed and turned all night. Our room sort of reminded me of an undecorated dorm room with a larger bed. Next time, I’m definitely shelling out the extra $ 20 to stay at another hotel.

Stayed at this hotel over the thanksgiving holiday. First impression of the room was it was kind of antiquated. The chair for the desk looks like it was at least 20 years old and reminded me of a chair that my first grade teacher had. The lounge chair in the room was very small but comfortable. We had a king size bed that was comfortable. The shower was very pleasant with plenty of water pressure. The view from the room was overlooking a graveyard. Still not sure how I feel about that. The room was very clean including the carpet. The biggest problem I had was the noise. I could hear people in the rooms next to us and above us. They didn’t appear to be screaming the walls just don’t block out the noise. The price for our room over the holiday was reasonable but I would rather pay more money for some piece and quiet.

Great hotel in Bedford. Very colorfully decorated and exceptionally clean. Staff is very friendly and helpful. Location is convenient to the turnpike and not that far from downtown Bedford.

Clean, neat, friendly staff, reasonable rate for relaxing, quiet comfortable stay. Especially like that checkout was Noon.

Totally fine hotel, represented the brand and level of hotel well. The rooms were clean and the front desk staff was very helpful and courteous. Very accommodating when offering a room based on requests logged from the online booking engine. No on-​site restaurant, but there were a few restaurants within 1 square mile that you could drive to. The breakfast in the morning was decent, powdered eggs, but they had fresh fruit and muffins that made up for the hot options that weren’t that great.
I liked the nice touch of leaving a makeup remover cloth (single pack) in the bathroom, that is welcoming vs. using the harsh soaps and washcloths usually found in hotels. Wi-​fi was also free and speed was fine.
The only odd thing about the hotel is it is downhill from a rather large cemetery which has a huge lit up cross that you can see for miles, so it was a bit creepy if you have watched one too many zombie movies.

Last year when traveling in an RV from California, we were on the East Coast right when Hurricane Sandy hit. During the worst night of the storm we decided to rent a hotel room at The Fairfield to ensure our safety. As our RV is very top heavy we were scared the high winds would knock it over, so we parked it along the side of the building to protect it. When we went to leave in the morning there was a small red car blocking us in the lot. The janitor came running out, demanding to know if we slept in the RV the night before. After we gave him our room number, he went and got the keys and moved the car. IT WAS HIS CAR! He told us the manager had asked that he block us in and not let us leave if we had slept in the car. TOM LEAR was the name of the manager, and once I figured out they were intentionally preventing us from leaving because they thought we slept in the car, I went in to speak to him. His explanation was that that we shouldn’t have parked on that side of the building because it was reserved for «important corporate people» mind you– the lot was pretty much empty. I couldn’t believe how we were treated, and wonder if we had not rented a room, but just needed to sleep in the lot for safety, what they would have done to us. Call the police? Just not let us leave? Needless to say the last time we passed through Bedford, we made sure to stay in a different hotel. Tom Lear is the worst hotel manager I have ever encountered.

Again, Bedford has dispelled my preconceived opinion of a small town.
Fairfield Inn was updated, clean and staff was accommodating.
Downside is that it is in front of a cemetery, and if your room faces the cemetery it’s a little creepy at night — there is an illuminated cross in the cemetery at night.
All in all, I would definitely return to this Fairfield Inn

To begin, we made reservations thru a travel website. when I called the day before to confirm the reservation with the hotel,(I have learned thru experience that you need to confirm things on some of the booking sites) I was told that the room we reserved would not accomodate the amount of people on the reservation. I made the reservation for 2 adults and 1 child, and then was told that the king room we had reserved would not work with 3 people. I stated that it said we could have a cot, and was told that a cot doesn’t fit into a king room… so, whatever… strange, but I don’t want to arrive after traveling for 10 hours to not have a bed for my son. So, the woman at the hotel recommended we cancel the booking with the travel website and rebook a bigger room with hotel, which I did. Of course the new room was $ 139.00 instead of $ 125.00. The woman at the hotel was very nice and friendly.
At check in we were greeted and then the front desk person answered the phone while checking us in, and spoke for at least 5 minutes while we waited for our check in. After travelling for 10 hours, I can tell you this is not what you want… tired, needing to check in, wash up, etc. with a child, and waiting to check in because someone takes a phone call over an in person customer is a bit hard to swallow. Moving on, the rooms are clean and nice. The hotel is clean and nice. Everything else was fine with the room. I do take issue with some hotel rooms which have the smoke alarm flashing a light all night long in a bedroom, which is the case at this hotel. Very irritating.
The breakfast is beyond icky. Do yourself a favor and pass on it’; go to a restaurant on the road or in the area. Muffins-​which are picked over and gone early, offerings of dry cereal, etc. The scrambled eggs have more water in them than egg… it really was the worst looking breakfast I have ever seen at a hotel. Usually Marriotts have a decent selection, not so much here. All three of us could not eat anything, and left to eat elsewhere. Very disappointed after the glowing reviews…

Good place to stay if hot water isn’t an important part of your stay. But did you ever question how they get the sheets clean without hot water?

I stayed here on a Saturday night. Overall it was a good hotel. It was clean and it had a very courteous staff. The breakfast in the morning was pretty good. The bed was comfortable as well. The only drawbacks I encountered were that the window only had shears over it. The thick curtains were only on the edges. All night i had the lights from Long John silvers in my room. It wouldn’t be a good place to try to sleep in. Other than that they have a policy that if you use a debit card they charge you an extra 25% and the bank may hold it up to 10 days. I paid cash and they asked for a $ 100 deposit refundable at checkout.

The toll-​booth operator recommended Fairfield. The price was a little high for the area, but the room was fantastic. I had two queen beds, a separate living room, and a very large bathroom. Everything was clean and in good shape.
If you need to relax, check out Village News for a great bar full of very friendly locals.

A good clean modern hotel with all the basic amenities. The wi-​fi was a bit slow. The breakfast is the standard DIY waffles and rolls.

Very nice, well-​kept, clean hotel. Looks like the nicest in the Bedford area, although I can’t quite be sure as we booked this as a place to crash for the night before heading on to DC.
Rooms are modern and very comfy! Bed had a pillow-​top mattress and we got a good night’s sleep.
Staff is very friendly! Everyone we ran into always greeted us with a smile and asked if there’s anything we needed.
Free breakfast is decent — LOVE the waffles. They had a variety of flavors to choose from (blueberry, chocolate and regular). Other choices include breakfast sandwiches, juice, fruit, cereal, bagels, English muffins, etc. No scrambled eggs (Boo!). Breakfast area is large and has PLENTY of seating. It also overlooks a cemetery on a hill.
Looks like this hotel is frequented by business travelers as we saw many ‘suits’ in the breakfast area.
The only thing that was weird is the parking lot. We arrived at midnight and while we were unpacking the car, we kept hearing this cackling bird. It really freaked me out. We asked the front desk clerk and she said it was a noise they have on to shoo away real birds. Kinda creepy, but not enough to knock off a star.

Hotel was clean and had all the basic ammenities. If you’re looking for a place to stay a night, this was the perfect solution.

Well my Suite upgrade streak finally ended at 5 and I’ve now been «relegated» to standard rooms twice in a row. Ohh well all good things must come to an end.
Still a great hotel if you’re in the need Bedford.