Center for Diagnostic Imaging

Came here for an MRI after being told I would have to wait 2 weeks at another clinic. They were quick to process the insurance claim and saw me the next day. The front desk staff is prompt and polite, and scheduling on the phone was easy. As others have mentioned, the Bellevue location is hard to find, it’s in the back of the office complex. It’s in an older office park, so don’t expect a glamorous up to date facility. The office is a bit dated, the waiting area small and crowded, the procedure areas plain, but the services rendered are terrific. Quick efficient staff will talk you thru it all and you’ll be comfortable and out of there in no time.

Went here for an Xray of family member. The front desk girl is pretty cute-​to-​hot looking. Very fast in and out. They are somewhat hard to find because Suite E is in the back. But no problem on parking or anything.

My procedure went smoothly thanks to Erin, my technician. She made sure I was comfortable the whole time, answered all of my questions, and was extremely professional. I would highly recommend CDI in Bellevue should you need an MRI done.

Very disrespectful of patients’ time. If the patient’s appointment is delayed, tell the patient and reschedule the appointment if necessary. The staff needs a refresher course on how to keep waiting patients informed, especially if there’s more than a fifteen minute delay. Try this on for size, «Your appointment is slightly delayed; would you like to continue waiting for it or reschedule?» It’s not rocket science.

Very organized and reports immediately to our doctor.
The facility is pleasant and clean.
They get you in and out quickly.
Also, as many offices are going these days, they offer a patient portal where you can check in and fill out «papers» before you arrive for your appointment.

I needed some back x-​Rays after a car accident, they got me in with in an hour of calling. The x-​ray technician was professional and quick. He even checked the x-​Rays before I left to make sure nothing needed to be retaken. The staff were all helpful. Great place for x-​Rays!

Below is the actual email I sent to CDI in Bellevue within 20 minutes of returning home on February 24, 2014. I would not recommend going there at all, especially if you are elderly and in pain. It was unbelievable what an absolute cow this technician was who took the CT scan.
I brought my mother, xxxxxxx, into your facility today for a CT scan. The ladies on the front desk were very nice but the woman who performed the scan was absolutely awful to my mother. My mother is in a wheelchair and has to wear a «boot cast» due to a horrific car accident, where she was hit by a 2 ton truck who ran a stop sign and plowed into the drivers side of her car. It took over an hour just to extricate my mother from her car. She was in Evergreen for 3 weeks and had to endure 3 surgeries to put numerous rods and pins in her leg and ankle.
The woman who performed the scan today was insensitive to my mother’s condition, her pain and her inability to move. My mother is under strict orders from Dr. XXXXX not to put any weight whatsoever on her right leg. Dr. XXXXX ordered the scan because my mother’s ankle was completely crushed and she has numerous fractures in her fibia and tibia and one of the major fractures is not healing and he needs to perform a bone graft on her ankle. I tried to explain this to the woman doing the CT scan but she continued to grab, lift, and manipulate my mothers ankle and leg. I explicitly told her that my mother had fractures in her leg and not to touch it. She would not listen. Your technician seemed annoyed with us as soon as she saw that my mother was in a wheelchair. My mother even begged her not to touch her leg as she is in so much pain. Your technician was beyond awful. Besides the fact she was so miserable, abusive and uncaring she has upset my mother and we will be letting Dr. XXXXXXX know under no circumstances will we ever return to CDI in Bellevue. I don’t know how you could employ somebody so cruel. I will also be posting this on to the internet to warn other patients.
This was a horrible experience for my mother who has already endured so much. She is 69 years old and her life has been turned upside down by no fault of her own and a little compassion and kindness would go a very long way.

Staff very nice. Just wish they have a policy about people using cellphone in the waiting area!!!

The place I refer all my patients for their Imaging… great customer service from the moment you step into their office. Say Hi to Jeff… the rockstar imager!!! Thanks Jeff for always taking great care of my patients!

I’ve come here twice now for MRIs on my lower back. (Two years apart.) I was able to schedule a next-​day appointment, which was perfect, because who wants to wait when you’re hurting? In both instances, I spent very little time in the waiting room, and was on my way in no time. The techs are very professional and thoroughly explain the procedure. They handed me both a CD and the films from my exam (upon my request) immediately afterward. Very pleased.

Kind of a pain to get to. Hopefully that’s not WHY you’re there.
The place isn’t accessible via a left turn, so turn around and come at them from the other direction.
The staff is nice, even though they’re quite busy.
Really wish they weren’t ever busy, right? That no one would need diagnostic imaging services? Just healthy people?
Ah well, that’s life.

I’ve been here twice, for two MRI’s. Both times, I was seen promptly and treated respectfully. THis last time, I called the office daily for a while, waiting for my insurance’s preauthorization to come through (dang those insurance companies can take a while with this sort of thing! NOT helpful, when one is in pain). The guy who answered the phone each morning was super nice and, after a while, we were on a first name basis. He never talked to me as if I were harassing him, with my daily calls (as others might have).
The techs there were quick to help me out (with my mobility issues — due to back pain — I did need assistance a few times), and were all very nice. I never had any issues with billing or my dr getting the results quickly. Plus, it’s really helpful that they have some extended, late-​night hours, too, and also start super early in the mornings. All in all, my experiences here have been great.

I have now had three appointments scheduled for a much anticipated injection into my back to relieve on going back pain I have experienced for over a year.
Two appointments were canceled the day of because the billing department could not get approval from my insurance. During each of the many phone conversations I had no one could answer any billing questions and they had very little patience for any inquiries for me to help. I called the day before my third scheduled appointment and explained to the lady what procedure I was having and asked if I should bring anything with me, I was told a photo ID and insurance card. The same day I received a reminder call, again I asked if i would need to bring anything with me for my type of procedure. I was given the same answer.
I had to have a friend take off work to give me a ride from Seattle to Bellevue and had a second friend take off time from work to pick me up and take care of me after the procedure. When I showed up I was asked to fill out paperwork, when I was done, the front desk asked me if I had brought my MRI results with me because they were needed to provide this procedure. When I explained I was not told to bring them, she told me they could not help me and would have to reschedule my appointment, for a fourth time. She also explained they could not see me for another week and there was nothing else they could do for me. When you are dealing with people in constant pain there is a certain amount of empathy that should be shown. I have seen many other doctors and their staff during this experience and have been shown a great deal of empathy and understanding. I cannot say the same for CDI.

I needed to have a pelvic ultrasound and I went to the Bellevue location of Center for Diagnostic Imaging. I really appreciated the respectful, informative and thorough nature of the ultrasound technician and the physician. This is a great place that I would highly reccommend when you need diagnostic imaging. I have had other ultrasounds that were not done with the thoroughness that this one was.

We have only been to the Northgate office, but both of us have had great experiences in not-​so great situations. Things are generally not good when you need an MRI, but these folks make it easy and convenient. Neither one of us were particularly freaked out by the MRI but everyone there (at least the Northgate crew) is super helpful and friendly. Normally your doctor will refer a radiology center, but if you have a choice try these guys.
General #: 206−524−5599