Coca-Cola Foodservice

For the longest time my business used Pepsi-​Cola for our fountain beverage service but after the economy started to change business I decided to switch over to Coca-​Cola to save on cost since their product was significantly less and also available for purchase at Business Costco as well as Cash & Carry. Mr. Bayer helped our restaurant get our new fountain machine as well as new cups and other promotional items to help promote our food as well as beverages. He was truly a great business person and made this my experience with coca-​cola great. Unfortunetly months later my Coca-​Cola beverage cooler started to malfunction making the cooler luke warm at best. As a business person you want your drinks ICE COLD and food PIPING HOT. Luke warm is just not gonna cut it. Well after making SEVERAL attempts to contact Coca-​cola I received a call from a gentlemen by the name of Mike about a month later. He came to our store which was really nice and brought me all sorts of brochures showing me different products I could carry and different coolers that Coca Cola offered. He stated that all we would have to do is to start ordering drinks directly from Coca-​cola which I was more than willing to do since we were gonna get a new cooler to replace the coke cooler (that we’ve had since 1993). However I called Mike and told him I was ready to make a order and was wondering when we would get the new cooler so I could fill it with our new product! However Mike proceeded to imply that we would not continue to order from them and that Coca-​Cola Coolers are only for SERIOUS CUSTOMERS (Excuse me but while you are telling me this I have a coca cooler blowing out warm air!). He proceeded to say that someone would be sent in to fix our cooler after a we had ordered but I don’t want to put any new product in it until its cooling at about 38 degrees. Unfortunately this has forced my to go back to Pepsi Cola as my preferred vendor. Remember you get what you pay for and while Pepsi may try and charge me out the… They deliver superior customer service in ALL departments. Maybe Mr. Mike Should take a lesson from PEPSI or Mr. Bayer of Coca-​Cola on good customer service. Its unfortunate that one bad apple is all it takes to ruin everything.