Jos. A. Bank Clothiers

Tried to make a return without a receipt as items were given as a gift, was told that I couldn’t be given even the lowest value of the items the system would register. Completely unacceptable, will never return to this store.

Had some good experiences with Louis regarding buying many suits for a wedding party, but the overall experience has been disappointing. They are very unorganized and when I asked another rep to follow up on whether one of the groomsmen’s suits had arrived, he refused to even go check. He kept saying that the suits are sent out to Kansas to be tailored, which wasn’t even what I was asking. Completely blew me off and lacked any sense of customer service.
After my tailoring, they also never checked to see the fit. These guys seem to lack common sense.

Note — This is a review of the Bellevue, WA Jos. A. Bank branch, not Jos. A. Bank as a whole.
This particular branch should be avoided at all costs. I accompanied several people here for tux rentals (I was the best man in a wedding and was assisting the out of town groomsmen with their tux pickups) and over 3 trips to this location (2 pickups and 1 return) I consistently received incompetent service. I interacted with 3 salespeople and 1 manager, none of whom could manage to use the computer system at any point over multiple visits on non-​consecutive days. This resulted in long waits during each visit.
Computer proficiency aside, basic customer service was non-​existent. When a (seemingly) new employee asked another employee for help while assisting me, the other employee was openly rude and refused to assist — not because he was busy, as I was the only customer in the store at the time. I found myself in the curious position of checking their work and suggesting the right course of action when problems were encountered. It’s as if they were never trained. Really baffling.
The also got the sizing wrong for one groomsman’s tux and neglected to include shoes (which had been reserved and paid for) with another groomsman’s outfit.
I picked up my attire for the wedding I was attending at the downtown Seattle Jos. A. Bank and had no problems whatsoever. But the Bellevue, WA store — wow. They set the bar pretty low.

OK, sure. You CAN come out of here looking swell at a decent price. But really, the selection of quality apparel is limited and hard to find, and because the place is stuffed with, shall we say, less than desirable apparel, it’s hard to find the good stuff.
In a phrase, the Jos A Bank stores are poorly curated. You have to wade through a lot to find the good stuff, and there’s not much of it.
And — pity the fool who needs odd sizes, because this is not the place!
Basically, this is the place to buy short-​term clothing. You want something that will tide you over for a while.

This place does a little bit of bait and switch with their advertising, however the staff is extremely helpful and professional. There are plenty of nice choices, though you have to buy more than you need to get a better deal.

I came to Jos A Bank to get a black suit for a holiday gala just before thanksgiving. I was surprised when I walked through the door and every employee greeted me and offered assistance. I worked with Bill Wilkson and I can safely safe, if you need a suit, TALK TO BILL! He didn’t try to hard sell me on anything. He asked me what I was looking for and showed me all the choices that would fit my needs. His recommendation was spot on.
The reason for the 5 stars is because the warehouse had a computer glitch and my suit, that was suppose to be overnighted, was held up. I needed the suit ASAP and couldn’t wait. Bill worked for three days trying to free up my order and when that failed he went above and beyond to find me the same suit and have it shipped right over from another location. Not only did he get my suit but he also pushed my tailoring through and I picked it up the night before the event, suit fit like a glove.
If you need a suit, sweater, tie, anything at all, go to Jos A Bank and talk to Bill. You won’t be disappointed. Thank you Bill!

In the retail business, it all comes down to who you are dealing with. Roy is the Store Manager at the Avalon Tower Bellevue location and was extremely helpful with my return of some product. He did everything possible to make sure it was an absolutely painless transaction. Even though I did not have a receipt, Roy worked something out with me that was very fair and made it seem like no trouble at all. So for Roy, he gets a 5 stars.
The overall store rating for merchandise selection etc was 3 ½ stars. There were some decent sales. It all averages out to be a 4 star experience, primarily due to Roy.
But if you go in there, definitely ask for him to help you. A++ service, all the way.

Excellent service! Terrific quality with a company/​brand that has been around 100+ years. Ask for Roy, he’ll take great care of you.

My fiancé and I went into the Avalon Tower Bellevue Location. We had a few months until our wedding date but came in earlier in the year to give the information of groomsmen, our fathers and the ring bearer to the Sales Manager. He was very pleasant and personable. He told us to come back later in the year to finalize our order and we did so early this week.

When we walked in we didn’t see the nice Sales Manager but the Assistant Manager. He greeted us and my fiancé told him about our situation and asked us if we were already «registered» in the system. When we said that we were, he told us that they were pretty «swamped», looked as his watch and asked us if we could come back tomorrow as he wanted to give the best service possible. I have worked in customer service for many years and have never experienced a moment where I would treat a customer the way I was treated at Jos A. Banks. We wanted to avoid the crowds and came on a Monday night of all days and yet our guaranteed sale wasn’t even wanted? Well the positive thing was that they had my favorite mints on the register counter and took some on the way out. I should have taken more.

THE TUX
Alrighty well first off I want to say I did get a couple things on sale here that were nice, but then again the service still SUCKS! Went in to get fitted for a friends wedding (wedding was great). The guy doing my measurements told me I’m a 44 waist I’m a 40 at the largest. The he says I’m a 34 length I’m a 32 at the longest! Told him my jacket size and he didn’t believe me well come to find out I was dead on accurate same with my pant size hmmm funny that I know my own size right.
Now get this I get the suit and go into try it on and make sure I’m all good. I tell them the pants fit too big and they say don’t worry they look fine. No they are too big so they tell me «I can adjust the waist size». I said ok and not having a huge amount of time on my hands at 9:30pm right after work I say ok. Get to the wedding and come to find out they only go down to a 42 the guy told me they would go down to a 38. I now have to wear pants that want to fall down around my ankles all night at my friend’s wedding!!!
Now on to how the rest of the suits fit everyone else. One person had to get their suit altered 3 times! They kept screwing up on his measurements and his pant size. This place became a god damn disaster! One of the sales guys is very odd and just plain annoying.
THE PICK UP
Last but not least and I know I’m probably forgetting something. As we are all leaving this place with our suits the sales guy says «make sure to bring back the plastic baggies or we will charge you»! WHAT IN GODS GREEN EARTH! Is JoS A Bank really that hard up on money that it needs 20 cent baggies returned in original condition? I understand it would be nice to always get the lil cheapo baggies back, but are you really gonna charge me another $ 5-​$ 10 per bag after I just dumped close to $ 300 on a damn rental tux?
THE RETURN:
When returning my tux there were 3 sales men there, but only one could check my suit back in and he was with a customer… I stood around for 15 minutes waiting to get this thing turned back in. One of the sales guys says sorry I cant help you and just walks off and start BSing with the other guy. I wanted to say hey man does only one of you seriously know how to operated your computer system CHEESE AND RICE!
Cheers and if you are going to buy a suit go to Nordstrom!

My son needed a suit for his brand new job teaching. We went to Jos. A. Bank and they were currently not having some of the wonderful-​sounding sales that we have seen advertised on television over the last few months.
However, the salesman was wonderful, very helpful. He went into the back room and found a few suits that fit my son’s needs perfectly, and his budget as well (for around $ 160). My son ended up with a gorgeous suit that fit perfectly– well almost, the pants needed hemming.
He is leaving town in two days, so they were wonderful about agreeing to make sure it was altered before he left town.
Service was really great. Atmosphere was nice, and easy underground parking in the Avalon Towers building, just ½ block north of Bell Square shopping mall.
The store’s selection looked to be very nice. Staff were great, and the price ended up being affordable for a beautiful suit that my son will be able to use for a long time. (Never realized how handsome and dashing my son looks in a suit! Used to seeing him in torn levis and stained tee shirts!)