The UPS Store

Super UPS Store with attentive capable help. Use this location for packaging, packing, and shipping. The have boxes of ALL sizes, plenty of packing and tape. Do’t fogey to insure it if it’s valuable. It’s good to find good customer service; I found it here.

Tried to charge me $ 1 for an 8″ strip of packing tape to seal the top of my box. Went to the much friendlier location at 63 Bovet Rd in San Mateo instead, where they happily spent the 5 seconds needed to seal my box without hesitation.

Julian is awesome. He is always eager to help you even when it’s closing time, he does not brush you off at all. I was getting frustrated because we couldn’t find my package, but he was calm, positive, and funny. Turns out I gave him the wrong name to look under, and even after 15 mins of looking everywhere in the damn store he never once blamed me. He even offered me a pretzel lol. The manager is super cool and works upstairs in the open attic. Every now and than he cracks a joke or says something helpful. I call him the God of UPS because you can’t see him you just hear his voice. The 2 of them are the only reason I keep coming back to this location, they are awesome. Im a sucker for sparkling personalities!

I came by this UPS for many years. The manager is great. He is very friendly with speedy service.
This time I was served by a cashier ISHITA. She need to learn about manner. She need to learn to say please and thank you. I thought everybody learned that when they were young from their parents. I presume UPS need to teach her about manner.
I brought in my DSL equipment to return and I received 4 words from the cashier for the whole transaction. The cashier is ISHITA.
Me: I understand this is the place to return my equipment.
ISHITA: AT&T (1^st word)
Me: Yes, and gave her my AT&T paper statement
ISHITA: Take it out. (Last 4 word)
Me: I took out the equipment from the bag.
ISHITA: She finished her data entry and gave me the receipt.
I expect the bare basic conversation:
1. Please take the equipment out from your bag.
2. All done. Here is the receipt with your tracking number. Thanks!
I hope to expect (I may be asking a lot here)
Hi, Good Afternoon. I am ISHITA. How can I help you?
Can you take the equipment out from your bag? Thanks!
I am done with your transaction. Here is the receipt with the tracking number. The recipient should receive the package in 2 days.
Is there anything else I can help you?
Thank you for choosing UPS.
I hope ISHITA will learn her basic manner if she wants to stay with UPS.

When I walked in the girl at the desk who helped was pleasant and helpful. Unfortunately she put in the wrong delivery address for my package and it was never delivered on time. I can look past that. When I called to track the package and discuss what happened and the guy who answered the phone was rude and Un helpful. Considering the location made a mistake and I was simply calling to see where my package was, there was no reason to treat a customer as if they are an inconvenience. If recommend going elsewhere

Quick, efficient, and friendly service with my passport photos and mailing needs. Thank you!!!

Some days things are all sunshine, lollipops, and kitten kisses while other days I can’t help but think I wasn’t born with enough middle fingers.
The latter is how the OTHER UPS store in Belmont makes me feel on a semi-​regular basis. Luckily, this UPS store has their ish together and saved me from I –don’t-have-a-printer-and-I-need-something-printed-like-yesterday hell.
I like that the UPS store allows you to upload docs to be printed and picked up in their stores, but I don’t love how inept some of their stores are about this service or how sometimes the earliest print and pick up option is 24-​hours later.
i gave this location a call ans spoke with Leslie, who was lovely and verified that I could just email over my doc and they’d print it for me within the hour. Easy peasy and even better was that Leslie emailed me right back once she received my document and let me know that it was printed about 4 minutes after I’d initially sent my request– huzzah!
Picking up my doc and paying was a breeze as well, with the only negative here being that they’re kind of only open during bankers hours, so late night printing and pick up is out of the question.

Had a problem with the post office down the street (gross incompetence and apathy) and came here to get some passport photos. For the next twenty minutes I watched the manager juggle people’s requests in a professional, friendly, and helpful manner. He laminated some certificates and a thousand other things while I was there. I was super impressed. He helped me with my passport renewal and he, unlike the post office knew the regs; I was 100+% satisfied. Super nice guy.

Nice folks. Been here a few times for photos and notary service. Sometimes there’s a wait but you will be helped. Its convenient and they have great greeting cards too.

Needed to ship a box via UPS. There was an issue but the manager bent over backwards to help. Thanks!

Employees are not helpful at all. The girl working didn’t even attempt to find a box in the size I was looking for. Will not return to this location in the future.

This is a fantastic UPS Store. The employees are fast, friendly, efficient, and they get the job done right the first time.

I walk in the back door because it’s open. A scuzzy looking guy comes in after me and yells at me to keep away from the cash register. «Didn’t you see the cash register?» he snarls at me. I drop off the box I needed to send and just leave.

The guys who work here are friendly, knowledgeable, and more importantly, will find ways to save you money. Dane just save me $ 30 in shipping fees on a return shipment by using a cool scoring tool to make my shipping box smaller, and therefore less than half as much to ship as it would’ve been at full size – awesome! So much better than every other shipping place I’ve ever used. Thanks Dane!

Never had a problem! Their workers are professional and always take great care of me :)

Shady shady shady.
If you feel like being dicked around by shady mo-fo’s, check this place out.
I have been here twice. Here are my two experiences.
1. I came to mail a vintage flask that I sold on Ebay. The manager asked me what I was selling, mentioned he had been looking for a similar item for his daughter, and then quoted me a ridiculous price to mail the item.
When I said I was shocked at the price, he began insisting that since it was so expensive to mail to my buyer, I should sell it to him. Oh — and by the way, since it contained alcohol, no one else would mail it for me, so I better just sell it to him. When I said no, he got rude and started saying how it was a worthless item anyway, lowered his offer price, and was fairly aggressive about getting me to sell to him. I finally just left, and figured out my own way to get the item where it needed to go.
2. I back in yesterday to mail a 3lb package to France, and a different guy said it would cost $ 119.00. When I said I wanted the cheapest price, he offered me $ 70 through USPS. I asked why it was so expensive (as I was mailing much heavier packages from France to the US for 20 euros) and he said that it was the same to mail both ways, and acted like I didn’t know what I was talking about.
I asked if I would get a better price at USPS, and I was told that AT MOST I would save $ 2 – 3 at USPS, and I should just pay him now.
Thankfully, I was skeptical and just went to USPS, where I was quoted $ 27 to mail to France.
I must really look like an idiot or something because these D-​Bags pull something every time I go in. NO MORE.

I rented a mailbox here for a while. I gotta say, the place was always cluttered and in need of vacuuming — lots of tiny scraps of paper were always all over the place. It wasn’t DIRTY, just covered in scraps of paper and packaging material.
Also, the older guy (the owner?) gave me the creeps — he was just WAY too over-​friendly to my toddler son, and he was always telling me about how other customers thought he was so great with kids and he’d even invite their kids to his house, etc… Sounds innocuous, I know, but it just seemed inappropriate and creepy.
I will say one nice thing about this place, though. They use a digital camera to take passport photos, as opposed tothe UPS Store on 41^st about 1 mile away and many other places that advertise passport photos but only have manual cameras. As a result, they are able to take passport photos for babies and make sure they are cropped to the right size (babies’ small heads mean that a manual camera has to get too close to make it the right size for a passport photo, and thus can’t focus).
The digital camera also lets them handle photos for non-​US passports too, which might have different size requirements.

Aside from trying to sell me their packaging services that I didn’t need, they were pretty informative in telling me when my shipment would make it and what service I should use to save money.
Hidden in the nook of a tiny plaza, it looked as if they were catering to a lot of business.

I went here to get some fingerprinting done and the service was great. The two guys that worked here were very courteous and were even good with helping other people out while they were helping me.
I will definitely come back!

Given that the regular post office is almost next door and that this store is hidden, I would think the guy running the place would be smart enough to treat his regular customers well…
Anyways I was in a rush to wrap a gift and this place was on the way, so I figured it’d have some wrapping paper. Long story short — the guy charged me almost $ 7.00 for a really small sheet of crappy gift wrap paper (I was in a rush, so I didn’t realize it until it was too late).
I can only imagine what «creative» charges he makes up when people actually ship stuff there…