FedEx Office Print & Ship Center

Great customer service! I went in to drop off a package that was already packed and had a label. They didn’t think it would be allowed by Fed Ex since the box was not ideal. Regardless of this, they still accepted the package without any extra charge, essentially giving me a ‘warning’, and the package is already on its way. This was super nice of them and really appreciated, as they didn’t have to do that.

An Fed Ex associate named Marshall Assisted me with an FAX issue he was super friendly and seemed only wanting to find the best solution to my problems even though he could have charged me for my mistakes, this is very uncommon for a chain service like Fed Ex. Thank you Marshall you really helped me today. Oh by the way The nearby UPS store has a very rude associate working the phones he was very short with me on his replies so where Fed Ex wins UPS store loses.

These guys are really good at wasting your time with incompetence! I came in wanting to just mail 2 regular envelopes to Canada, each containing a simple letter, and they were trying to get me to fill a commodity form for COMMERCIAL items for custom declarations in addition to the usual International waybill. I have mailed dozens of letters with Fedex over the last few years and this is the first time they refused to send basic mail in a regular envelope without making me do additional and irrelevant paperwork which was clearly meant for COMMERCIAL items such as commodities, electronics, software and such. You guys totally suck and don’t even have the intelligence to understand your own policies, which is posted in your god damn website.

Friendly and helpful staff. I feel I can be quite pushy as a customer as I can have a lot of deadlines. They have always done their best to help.

Bummer – I don’t like writing negative review, but I want to make sure that no one else has the poor experience I had today.
I needed a hand made poster laminated, so I went to this FedEx office. Jose helped me; he was fine, nothing special. The problem is that when I picked up the laminated poster it was damaged. The clerk who helped me when I picked up was polite, but did not acknowledge the tear on the side of the poster. (She was challenged by the number of people waiting at the counter, and couldn’t make change for my transaction.)
Please be aware that this FedEx office may not be careful with your materials in need of their service. There are other places that do lamination; I’ll go elsewhere in the future.

things are always out of service here, it’s ridiculous.
always understaffed and the employees are all so stressed out and can’t give you a few seconds of their time. half the time, you don’t even see employees around, honestly. I don’t know why this place is so hard to manage and/​or find staff for. what a waste, because this is a resource that people need and it sucks to dread having to visit this location.

To call the people who work here morons would be an insult to morons everywhere.

Poor quality of customer service where a employee talked about a customer in regards of being a colored person in which he could’ve been fired. Never talk to a customer like that. So far my gf was in line getting help and another person came in and got in the way of her and was abruptly so rude where my gf was upset too. All this shady ness of business just needs to get let go and moved on.

I have never ever seen such chaos in a location like this like I did today. Super disappointed. Customer was yelling about something he needed done causing unnecessary confrontations with other customers in the store. The store manager stopped my copy job to tend to the yelling customer who apparently was already having a horrible day. The an African American gentlemen just needed shipping slips and the shipping associate clearly didn’t realize another customer cut in front of him and the associate had the nerve to yell at the man patiently waiting in line for packing slips for his company.
Anyways your shipping associate was way out of line showing his frustrating and yelling at paying customers, then manager was being treated like complete crap by another customer and a lady with a baby was yelling at another customer because he clearly got passed over while in line. So out of good faith I asked the associate that was helping me to please give the gentlemen his shipping pouches. With that being said your associates need to learn how to multi task and have some patience. Customers are always right! So rude!

You would think in this day and age that a company like Fedex would have more than one out of three or four of the checkout stations with the ability to print shipping labels?!? I guess that is too much to ask for? Oh look, people have been complaining about it for a while now. Way to read reviews and fix the problem. SMH.

Waited for 15 minutes without them even acknowledging I was there. BYE!

The wait time wasn’t bad and the print job was accurate, although the uninterested employee behind the counter told me «to be honest I don’t have time to trim this for you.» There were only 2 people waiting after me. I feel the employee simply didn’t feel like doing something involving the slightest bit of laboriousness, but that’s part of the job, no? It would not have taken long and my job would’ve been complete. Instead, I had to go to the art store next door and buy Exacto knives to trim my 15 papers at home.

Bryan H — thank you.
Bryan saved my butt. He totally read the desperation in my face when I came in, and told him what I needed. He made a 3 hour job into a 15 minute one (chopping a very thick stack of 8.5×11 papers into 18 rectangles/​page), tag teaming with the other person on the floor at the time, who put aside a job she was working on in the back to keep things moving in the front with more customers in line. As a result, I was able to deliver a project in time for work.

Very poor service.
Bad customer service.
Do not come here. Go to ups store on 41^st ave.
Workers are lost and do not have any knowledge of what they do.
They let you wait for hours.
Very poor customer service.
One star is extra for them!
I can’t believe how they are still in business.

I used to dread coming here, until I had the pleasure to work with an employee there named David. David, is a life saver. He doesn’t push back or apologize or give excuses saying he can’t get it printed because of such and such reason (like some of the employees there). He got things done, and got things done WELL, and FAST. They are very fortunate to have him work there. I know I was!
Thank you David, for getting the job done and representing your company to the fullest. My fiancé and I noticed that you helped your colleagues with respect and in a very kind and gentle manner. You treated your customers, including myself, with excellence. You truly work hard and you are great at what you do– so keep it up!

Two copiers, are they kidding?
No designated cashier, so you have to wait forever.
Brown hair 30ish male employee useless. Does not understand customer service. Only does other type of work and does not help customers. Continues to talk to other staff that are helping customers.

The two leads here, Brian and Jesse give this branch a small print shop feel.
Unfortunately, Fedex’s online technology is slightly flawed, which has created issues over a few projects I’ve done here. But these two outstanding employees have always been quick to correct errors and are VERY reachable via email or phone.
I’m not so happy with the corporate-​level mistakes, but I am extremely happy with the personal, excellent customer service. Keep it up!

Called this morning for a quote on a very small job. 3 hours later, I had still not received the quote in my inbox. Called back to ask them if it had been prepared yet, and they told me that it can take 8 hours to generate a quote. I guarantee you it will take less than 8 minutes to complete the print job. Why would it take 8 hours to generate a quote?

I hope whoever owns this store reads Unilocal.
Brian today saved a project for me that another Fedex Kinkos employee (in another city) wouldn’t help me on last night. It was close to his off work time (3 hours before store close) and he messed up the project because he rushed and then reprimanded me because I hadn’t planned in advance. I left and decided to deal with the remainder of the job until morning. I tossed and turned all night worrying about what would happen this morning… fearing the worst. I had nightmares about the repercussions but kept telling myself that it would work out.
Enter Brian. Brian opened the store, smiled and told me my project was easy. He told me he knew exactly what to do and was capable of doing it right. He calmed me down and I’m here knowing that what I need for work will get done… well in advance of when I need it later this morning.
I sitting her waiting for him to help me while helping others.
Turned my opinion around about this store and hope the store owner appreciates how good of an employee Brian is.

There’s something seriously wrong with this place: one woman runs the entire show servicing a full house of customers while her co-​workers or manager sites behind the office, maybe making it look like they’re doing something?
There were 2 people in front of me, and it took more than a hour to get my business cards cut! The one lady who cut my cards did them perfectly, was extremely friendly and professional, and had great customer service skills! However, the organization as a whole isn’t supporting her, and no matter how much of a superwoman this lady is, a lack of team effort gives this place mediocre results.

Grr. after looking at the FedEx Online information and visiting this store’s website, I went here to ship a bed (headboard, footboard, rails — 4 pieces). They can’t do it. I told the person working that they should update that portion of the website specific to their store. He said he can’t change anything. Excellent. Very helpful. Thanks for the above and beyond customer service sir.
The parking lot is a disaster if you have a long-​bed full sized truck.
I ended up heading over to the FedEx shipping center on Vintage Park in Foster City and they were able to pack and ship everything for me with no issue and a smile.

Let’s face it, a trip to FedEx is rarely sexy or remarkable. No one likes waiting in line, filling out painstaking forms or paying what seems like a small fortune to send a package. To top it all off, irritated or incompetent workers behind a counter have the potential to make the experience go from bad to worse…
Lucky for me, none of the aforesaid problems happened at this San Mateo FedEx location. In and out within 15 minutes and employees seemed genuinely concerned with customer service. It’s like the manager is reading the Unilocal reviews and sharing the feedback with staffers.
Do I love shipping stuff? Not really, but these guys make it as good as it can be.

I’m so torn about leaving only 2 stars because here’s why: They ALWAYS have parking. I know, I’m super easy to please but the 4^th street location rarely has parking and is a total nightmare to get in to. So I love their parking and there is one lady there in the late evenings who is so darn helpful I give HER 5 stars all by herself.
The reason I knocked the stars down is the same reason everyone else gave negative reviews. The service is usually super slooooooooooow. There is one man that works the Fedex shipping counter who takes a very, very, very, VERY, long time to do each Fedex ship document. I always come with pre-​printed docs so I rock like that but other people have to stand there in Fedex purgatory being punished for having written out the form by hand. He knows how to use the computer, it’s just like he doesn’t WANT to. He’s also weirdly unhelpful in a passive-​aggressive sort of way.
The other day I was dropping off an envelope and he told me I couldn’t use the envelope, I had to use a box. So I asked which box and he said, «The ones we have for sale.» Okay. So then I said, «So if I buy the box and repack this it can ship?» and he said, «Well I can pack it for you,» to which I said, «But that’s an extra charge right?» To which he said, «Well yes…» and I interrupted, «Nah I got this!» and walked away to repack it. It wasn’t helpful to try to charge me more money. To punish me for repacking it myself, he took extra long to turn around and look at me again when I went back to the counter.
So if you are in a super big hurry and don’t have pre-​packaged, pre-​labeled things to ship, avoid this location. If you are kind of lazing about with nothing better to do than spend your time in a Fedex, this one’s got a super clean bathroom.

It’s your run-​of-​the-​mill FedEx/​Kinkos joint. I had pretty decent service when I came here to get some stuff printed. It was about as fast as I could have expected. The staff knew exactly what I needed. So overall, it was a positive experience.
If you are coming up from the south side of El Camino, then turn into the Payless Shoes parking lot. They’re connected. No need to drive around the block.

I’ve been here a few times in recent days to use the self-​serve copy machines. The machines are easy to use. You can either make «regular» copies from an original, or use files on your USB drive. The copies come out great — very clear (no streaks, stripes, or smudges) and dark (for example, type appears nice and black, with good contrast). So much nicer than using a rando machine at a liquor store or whatnot, and really not that much more expensive.
I appreciate that even though it’s clear I’m just there to make these self-​serve copies, one of the FedEx Kinko’s staffers always asks if I need help. Much appreciated!
The shop is clean, colorful, and stocked with all sorts of helpful, nifty goodies. It’s easy to get here, and easy to park here.
Recommend!