Pro Clean Master Cleaning

This guy did our neighbor’s house and seemed to do a pretty thorough cleaning, for a fair price as well. We went ahead and made an appointment for him to do our home as well later in the week. He fell through. He said he had to go to an emergency call so he wouldn’t be able to make it at the scheduled time. Okay, he called and let us know at least, so no problem. We rescheduled for the following week and we’re pretty confident he would show this time around. We got the house prepared (again) and made sure we would be out of the house for the evening to make it easier for Phil (the owner). He didn’t show. Not only did he not show, he didn’t even call. I can’t comment on the quality of their work, just the poor communication and the fact that we got ditched twice.

Ok so if there was 0 stars I would pick that rating for this company. Phil from Pro Clean is the biggest jerk and biggest bs-​er I have ever met in my life. His customer service skills are the worst I have ever seen. He is always late. Tells you he will be there at 11am and shows up at 3pm and expects you to be there waiting for him. He has never been on time once! The guy gets mad if you don’t wait for him. I have never experienced such poor customer service in my life! He has sent me nasty emails asking for a document from my insurance company. If you want to see how bad this guy will treat you, please write to me and I will send you a copy of his nasty emails. I have always been nice to him and been super patient. We have now been waiting for over 4 months for a small project to be completed and because of him it is taking forever and is not even close to being completed. I will never do business with him or his company again and I am warning those of you that are thinking about doing business with him. You have been warned! This guy is a sweet talker and will not deliver! He promised us the insurance company will reimburse us X amount of money and in the end we received less than a third of what he promised…
He also threatened to put a lien on our house for no reason and would yell at my wife on the phone for not wanting to talk to him when she was out with her friends.
You have been warned. Do not do business with this jerk!