Baskin Robbins

This girl is soo nice. I rate you 4 for being the best and being nice to me and my kids. hope they will hire people like you… too bad you have no name tag on. Ugh!.. Keep your good attitude and keep smiling.

Baskin Robbins keeps me coming back for pretty much only one reason: the peanut butter chocolate ice cream. There’s just something about this flavor to me and the way they incorporate the thick layers of peanut butter into the chocolate ice cream that makes it just so delicious.
There is nothing really unique or special about Baskin Robbins other than their wide variety of flavors. Anybody can buy some fudge or candy to throw on top of their ice cream. The last few times i’ve been there, it’s been the same guy working with not a single other customer in sight. I’m definitely not the kind of person that likes to wait in a line, but when it seems like nobody else is ever there, you have to wonder why.
Even though their ice cream is a little pricy, I will still continue to come back for their peanut butter chocolate ice cream and if i’m feeling nostalgic, maybe the occasional clown cone.

Staff is very friendly and sweet. Never had a negative experience. I really go for the excellent service there. There are 2 closer to where I live, but i don’t mind coming to Benicia to get the awesome service there.

We came in right before they close and the staff was very helpful and courteous despite the fact that we came in so late. I highly recommend this location to everyone that Benicia area who’s looking for a scoop of ice cream to have with their family.

Nothing worse than people making it seem like you giving them your $ is an inconvience.
So today I think he may be the owner… mid 30’s glasses, miserable… he made my sundae. He was terrible. I got a brownie sunday because they had no bananas. He threw the brownie in the bottom with 2 small scoops of ice cream lopsided whip cream… Thanks for the mess. The brownie was frozen so not even able to get threw it. When I asked if he had something I could maybe use to try to cut it up, he looked at me again like I was an inconvience. He then said I can heat it up… why wasnt that done…
I’LL GO TO RITE AID FOR NOW ON AND EAT THRIFTY ICE CREAM

Ice cream selection is generally nice. Nothing amazing (not like Ben N Jerry’s Chocolate Therapy). My favorite here is a double of Chocolate Peanutbutter and Baseball Nut. It’s only available during the summer months.
Service is generally good. Prices are also
Acceptable. Small space inside for seating… Best to take your cone downtown for a nice walk down First Street.
Cheers

Very disappointed in the quality of product. I ordered a cake from here for a friends birthday. The cake itself was beautiful, but we were very disappointed when we cut into it. They made the cake with the wrong ice cream. In addition there was twice as much frosting as there was cake and ice cream. It was complete overkill and more than half the cake was thrown out. I’ve bought Baskin Robbin cakes before and they have never been like that. Go someplace else to order your cakes.

The girls working here are great. Customer service with a smile. Love the nutty coconut! But they are all soooo good!

Came in here for the first time today because of the heat thats going on in Benicia right now. The place looked clean on the inside. Not a lot of seating because of the limited space they have inside. Kind of an odd shape and place, being on the corner.
Wasn’t busy at all. Went in during my lunch around 11:30 and there was only one other person in there grabbing some Dunkin Donuts coffee. The guy working behind the counter was ok. Just kind of said his scripted lines that he repeats to everybody.
I decided to try their snickers ice cream in a milkshake after having one up in Davis at Sugar Daddies. It doesn’t compare to Sugar Daddies lol. But then again nothing does. The milkshake here was really watered down, needed more ice cream in it.
Im stuck going here because its right next to all the food that my coworkers eat. I don’t know of other ice cream places in Benicia but if there is one I would try going there first.

Aside from the dingy furniture and dirty floor I used to be every happy going here. But since the latest owners that took over, this place has gone down hill. I ordered a cake and it looked like my 7 year old decorated it. They didn’t tell me when I bought it that they didn’t have anyone that knew how to decorate a cake. Which silly me I should have notice the help wanted sign and the poorly decorated cakes in their display case. My bad. But on top of the cake being horrible I was over charged. Yes they did refund me the difference, but come on where is the customer service here. Make the customer feel happy cakes are supposed to be celebrating. Not spitting out because it is almost all completely whip cream. Disappointed.

Gotta love the ice cream… my boys always get their daily scoop here!

Why is this location so disorganized and chaotic? Could it be the fumes from the Valero refinery? All I know is that if there are more than two people in the shop, the staff runs around in circles and no one and I mean no one shows any leadership at all. It is really sad because a trip to Baskin-​Robbins used to be a treat for me as a child and this location takes all the joy out of the experience.

This review is to the guy that’s behind the counter, manager owner idk but he is an older gentleman. Couple of times I went to this place and he was so slow on getting my ice cream. I am a pretty patient person but he took 15 minutes on scooping my ice cream (during the 15 he was washing dishes… really.?) So every time I go there I dread the fact that he is there or takes my order. And then I went back there recently he has a new attitude, a little bit faster. So I was cool about it. Was eating my ice cream, he gave me the wrong one, no cookie dough? He just gave me chocolate chip. Yes my fault onto not checking but he has always gave me bad service. If you don’t like your job just don’t show it. When I go back there if I see his face through the window I’m turning back and going somewhere else.

31 flavors. Ice cream. Enough said.

Ok was desparate for ice cream so we went here again. I spent 21 dollars on ice cream. Thats alotta ice cream. I ask for a few more pecans on my sundae and was told NO. What the heck? Did I not just spent some money here? Im am done with this place!

Tuesday $ 1 scoops. Busy

Went here tonight after a small meeting with my boss It was OK seemed clean n wasn’t packed. I ordered one scoop of Choc chip cookie dough to go but once I did get home n ate my dessert i realized it was the Oreo flavor. Not that I dnt like that one but when ur pregnant and want something sweet n have your mind set on something it kinda matters, I’ll just double check next time other then that everything was fine.

This review was from two weeks ago. I ordered a large Strawberry Shake and a scoop of Jamocha Almond fudge. So my bill was maybe 10.00. I asked the girl behind the counter for a small cup. She explained that I would have to pay .10 for it. I was okay with that (it was the size of a dixie cup). As she handed me the cup the owner (male) came out of the back to make sure she had charged me the .10. I now was annoyed. He was also loud about it. I hope he enjoyed charging me for the cup because I will NEVER step foot in this Baskin Robbins again. I work in the service industry and know the cost of thing but really… Give me a break.

Clean store, friendly staff, but very poor choice’s. They had only one choice of sugar-​free ice cream (coconut-​pineapple) WTF? Isn’t this a ice cream shop? At least have the basic sugar-​free ice cream favors!

$ 1 Tuesday scoop night between 6 pm-​10 pm. 5 scoop max.
Very friendly service!