Eco-Friendly Cab

I’ve used this company for a couple of years and never had any problems. Then, they left me stranded at 4:30 in the morning for over half an hour. Eventually they sent another cab company (yellow cab) to pick me up. No explanation, no apology, no free ride or voucher for next time. So: not reliable for pick-​up.

I sure wish I’d checked Unilocal before I got a cab this morning. I requested a cab with their online service the night before a trip to the airport. When they were 10 minutes late I called and was told that they didn’t have my reservation. The driver showed up 15 minutes later, which put me at risk of being late for my flight. I did make my flight on time, but it was close.
When the driver used his cell phone on the freeway (scrolling through the menu of his iPhone) I asked him not to use it while he drove, reminding him that it’s illegal in California to use a hand-​held phone while driving. He tried to argue with me (he knew I wasn’t from California) but I know the law and I insisted that he not use his phone because it’s dangerous and illegal. Later he used a DIFFERENT phone to look up a phone number for somebody else that called him. He also made/​received several calls during the drive.
Another thing that I’m not sure is kosher is that he charged me an extra $ 6 for the Bay Bridge toll.
I won’t use this (so-​called) service again.

First we ordered a taxi 1.5 hours before pick-​up. Than they didn’t come, than they told us there is no online reservation on their website (and there is!) and than they weren’t able to offer their service downtown Oakland.
They are not friendly on the phone, don’t even know what they offer on the website and then they tell me they don’t serve downtown Oakland.
NEVER AGAIN!

Five stars for excellent service. Today my elderly, wheelchair-​bound relative needed medical care, not so severe as to warrant ambulance, but urgent nonetheless. Eco-​Friendly arrived quickly and got him to hospital, in spite of the fact that I didn’t realize that they provide wheelchair-​accessible vehicles — I just said I needed a van. And the return trip was the same. Manny, you’re a prince! Next time I’ll be sure to be clear on the wheelchair issue and make it easier on all concerned.

Not friendly, not prompt. They made a mistake on my order and then were rude about it as me and my kids waited on the sidewalk. I will not call them again. They need to think about their name «friendly cab»???

The two stars are for an excellent driver who arrived early, was extremely helpful and courteous to our family loading and unloading our luggage.
Reading the above, you can probably tell I really wanted to give these guys a stellar review. I even called them two days ago to straighten out what I thought must have been a mistake by the driver. The person on the phone promised me he would get back to me within 30-​minutes. After waiting 48-​hours, I feel I have been more than fair in giving this company the benefit of the doubt.
When I called for a quote from our house, the person answering the phone estimated $ 75. When we arrived at SFO, the meter read $ 88.30. Already we’re than $ 10 over our estimate, but here’s the real issue. The driver left the meter running while he unloaded our luggage (even though we had already done most of it by ourselves) and by the time he wrote up our final total, it was $ 92. I told him several times that the meter was still running after we arrived and he just nodded his head and said «mmm hmmm,» so i thought «he’s got it. Don’t bug him too much.»
When he wrote up he receipt, I said: «You had the meter running since we arrived and it was only $ 88.30 when we got here.» he said: «OK» but didn’t change it. I said «we were quoted around $ 75 as an estimate and this is way over that.» He just nodded that he was such a good driver and so nice, I felt obligated to give him a decent tip and figured I’d work it out with the guy on the phone (thinking maybe he’d send me a coupon for some cash off our next cab ride — at least something equivalent to the difference between the quote and the final price) but he never even had the courtesy to call back.
I feel completely cheated by this company and that they should be fined for false advertising or fix this. I just don’t want anyone else out to fall for this either. I mean this was a lot more than we expected.
ONE LAST THING — we did not have an EcoFriendly vehicle take us to the airport, so the whole eco-​friendly thing… just a farce.

Eco-​Friendly (Sandy) were Life Savers today! Great Company! I’m in Salt Lake City, my daughter is stuck in Berkeley and needs to rush to downtown San Francisco to retrieve her lost car keys. I make ONE phone call; Eco-​Friendly has the cab at the curb in less than 10 minutes (and calls me back to tell my daughter they are ready to go!)! Sandy, the driver, went way out of his way to get her to San Fran AND BACK to Berkeley in time to pick up her car. A Great Ending to a day that had gone very badly. Thank you!!!

Don’t use this company.
They have a website that allows you to arrange for a cab. You give them the usual info. They have a dropdown menu for pick up citiies and drop of cities. Alameda is one of them.
After ordering online, and receiving an email confirmation, we waited for 15 minutes past the pick up time.
I called and was told that they don’t serve Alameda.
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