McKevitt Chrysler Dodge Jeep Ram Service

Terrible service. Took a Jeep in for an emergency repair and was told they would get it repaired the next day. Didn’t hear anything from them the next morning, so I called and Sam said they couldn’t get to it and would look at it at about 4:30 P.M. and would call me the day after that at 2:30 P.M. to tell me what needs to be done. They need to hire more mechanics. Further, everything about this dealership is sloppy and disorganized. I will never buy another vehicle from them and will never get the one I have serviced there again, even if I have to drive all the way to Richmond or Walnut Creek.
Well, after four days they were able to install a new radiator. Then as I was coming down to pick it up they called at the last minute to advise me that the new radiator leaks. When radiators come from the manufacturer they are pressure tested. This means that they must have damaged the radiator when they installed it. When I asked Sam, when they would replace the new that they just installed, he said that they couldn’t get a new radiator in until Tuesday, another four days later (I guess they haven’t figured out that there is such a think as next day delivery via UPS, FEDEX or even the postal service. So I am still without a radiator because of the incompetence of this dealership. They are are new Jeep dealership, as they used to sell Volvo’s. I have now been without my relatively new jeep that purchased from them for 6 days over something as simple as a radiator leak.
So I finally get the jeep grand cherokee back a week later. The next day I find a bolt on my driveway underneath the vehicle. I check and it fits one of three holes holding up a piece of the vehicle under the radiator they just replaced. It looks like the service person failed to secure the bolts and now two are missing, in addition to the one I found under my jeep on the driveway. I called Sam at McKevitt immediately and am waiting for a return call.
Sam returned my call and told me to come in the next day. They quickly racked up my vehicle and replaced two bolts.

Took my wife’s PT Cruiser in due to air bag light and check engine lights on. Paid for a pm for several hundred dollars. Had to call Paul several times. Had to order a part which eventually cleared the air bag light but check engine light ca n e back. After another week and several calls Paul tells us we need $ 3,300 in cylinder head repairs. Shipped car to Rancho Chrysler in San Diego. In a fee hours they diagnosed the problem as a bad injector which cost $ 80 plus labor.

I took my car in because my sunroof was leaking. In two days they found the problem and got the parts to fix it. I should have it back in a few days. Paul was very nice. Thanks.

Took my car in for a service. Paul G. Helped me out. I found that he was attentive and courteous. He listened to my concerns with my car. (Thankfully because I had a very long day.) Anyhow, you hear time and time again about people not trusting dealerships and this just wasn’t the case here. I felt like Paul not only was honest with me but worked quickly to get me on my way (as I expressed my concerns with traffic). I’d recommend this dealership service department to anyone who owns a Dodge, Jeep or Chrysler. Know that they do great work and I highly recommend dealing with Paul.

i know nothing about cars, but they got my check engine light off in five days and for free, as it was under warranty. major props that they didn’t try to upsell me or charge me.
cons: really poor communication between the actual mechanics and the women who answer phones for the service department. you can keep calling to check on the car and they will keep saying the mechanic is working on it at this moment, and can you leave your contact info so the mechanic can call you later to let you know when it’s ready. but then you’ll never get called back so you call again. finally i said, hey, i’ve been told this like three times now, can you please just put me through to the mechanic. and they said he’s busy, but call at 12 and ask for him directly. so i did, and he answered, and told me to come that day, and then called me later to confirm. so i think it’s not the mechanic’s problem, the problem is the lines of communication or the system between them and the office.