Bagel Basket

We love the food at bagel basket we live so close and it’s so convenient. With that being said, the service at times is dreadful. Today, for instance, I was the only person in the store– some guy walks in walks in the back, 10 minutes later plops six bagels into a bag and leaves. So now I waited 15 minutes only person in the store finally get my bagel, I get home to give it to my son and it’s burnt. I would hate to stop giving bagel basket business, but if I go in there one more time and have to deal with a situation like that, they will lose our business. They are good but not THAT good.

This is a great establishment for breakfast and lunch sandwiches. Their Anna Energy bagel is an instant classic. Portions of their lunch sandwiches are very generous, and they use Boar’s Head meats and cheeses.

Good food but the service is horrific. The workers are more interested in each other’s personal lives than helping the customers. I wish the service was faster because the food and coffee is all great! Bagels are always fresh, the sandwiches take a little on the longer side. Don’t go if you’re in a hurry! Always order ahead!

We stop here several times a week. The bagels are always fresh and prepared with a minimal wait time. Lunch sandwiches provide generous portions and are equally as tasty. The staff is always friendly and accommodating. Owner is often on site and hands on, and always cheerful.

This place used to be amazing. They still have the potential to be amazing if the bagels would not be raw in the middle. Please start cooking them longer! Oh and make real coffee.

I’m I love this place every time I go, wait is not bad and the meal you get makes a DD or McDs meat, egg, and cheese bagel look pathetic. Coffee is good and have a lot of variety. It is perfectly situated for anyone with a commute to Bethlehem who wants to skip 412 traffic. One complaint is a lack of a decent waiting area, there is just one (adult sized) bench besides the tables meant for sit down customers. I love it, if I don’t stop there during the week, we make a trip at least on Sunday’s

I had one of the best roast beef sandwiches i’ve ever had here. The Boar’s Head meat was piled high on my jalapeño cheddar bagel with some vegetables and a delicious sandwich dressing. The dining area is small but charming. I wish they had fountain drinks but at least they had ice to go with the bottled drinks.

I don’t expect much from a small town bagel place, but how hard is it to get an order correct?! Went in today and ordered a bacon, egg, and cheese bagel on a cheddar bagel. I asked for extra cheese to be on the sandwich. Sound simple enough? There were a group of girls working and they clearly had no idea what they were doing. It took them all to just complete one sandwich. Wait it gets better. After making the sandwiches for the line of people waiting, they proceeded to just put them on the counter. They didn’t call out the names or the food that was prepared, they expected the line of customers to come up and figure out what their order was. Like I said I don’t expect much from a small establishment, but maybe having people who were competent in their job or actually cared about the customers would be a good investment for the owner to look into.

This store employs the entitled millenial children of the upper middle class. They care little about the customer and their orders, because their pay is just going to buy more ironic T-​shirts.
The floor layout is badly organized. People stand around unsure if they are in line or not, and the employees call people out of order. When you are truly in a rush and need to get food and get out — and called in your order ahead of time — it is incredibly frustrating to wait for some spoiled kid to hold up the line trying to decide if they want an onion bagel or plain.
The store does make the effort of having their staff walk out from behind the counter and give you your order. This is an effort, but it is a mistake. It slows down service and it fixes a nonproblem. Getting your order is not an issue — the problem is that ordering is slow, and the line is ambiguous, and people are in a rush. A rope barrier that simply says «order from here» is all you need to simplify things and ensure that everyone gets their order in. And for heaven’s sake if the girl at the register doesnt know how to use the register, replace her when there is a crowd. No one has time for children to giggle at the register, even when the resulting mistakes result in a surprise discount.
Those employees don’t care about your order. Bagel egg and cheese? Here’s a kaiser roll with butter. 6 dollar Lox and cream cheese? one slice of fish. It’s hilarious to think that these spoiled yuppie larvae probably plan to go to college in NYC and live in a 2000 sqft prewar townhouse with a doorman and «charm», but they dont even know what a New York staple looks like. FYI: a lox bagel should have a quarter pound of smoked salmon, it should have cream cheese, onions, and capers, and it should cost 10 dollars. And be worth eating.
Contrary to other reviews, the toroidal bread that this company sells is not the «closest thing … to NY style bagels». They are the closest thing to frozen bagels. If you want something closer, go to ANY grocery store in the area and get the loose bagels from the bakery. Those are real bagels. You need to get them early in the morning, or they will be rock hard, because the grocery store makes real bagels early in the morning. Unfortunately, they dont make them throughout the day. But that’s the real deal.
Their hoagies are overpriced and poor, also. You can buy a better hoagie, with better toppings and a greater selection at Goosey Gander for 3 dollars less.

It’s a bagel shop.
I guess I can’t write a review that short so here goes:
It’s a bagel shop. And the prices are fair and the bagels are appropriately chewy (and not rock hard like many place). The service is a little slow but if you have the time to linger it’s not too bad.
Probably the closest the Valley has to that NY style of bagels.

They tend to mix up the orders, but it really is a great place. Its always busy.

Great food. Decent service (a little slow, especially when busy). However, I’m not a fan of their new music on various Saturday mornings. The music is way too loud and they tend not to listen to requests to turn it down. It seems to be the same guy all the time and he’s not terrible, but he’s not that great. Maybe if it was a little quieter it wouldn’t be so bad, but the speakers don’t seem to be quality at that level.

I walked in on a weekday afternoon, there was one other customer in the whole place, standing at the counter, with a woman with her back to him. After a few minutes of browsing the menu on the wall and not being acknowledged whatsoever, I turned around and walked out. I’ve heard food is good but service seems to be lacking. Not sure how they stay open because it never seems to be busy.

I ordered an egg, bacon, and cheese on a croissant and it took 24 mins. I don’t understand how this establishment is still open. They are always under staffed and everything takes way too long. I love local eateries but at this point I can no longer support this one.

I go to Bagel Basket every morning on my way to work and sometimes even on the weekends! Their sandwiches are AMAZING, the variety of flavored coffees are all delicious, and they now make fruit smoothies as well. The owner and his staff are wonderful and they’re always pleasant! The combination of indoor and outdoor seating is a huge plus too. I promise you that a few minutes of wait time on a busy day is worth the wait for large, fresh, made to order sandwiches with Boars Head meat! What are you waiting for?! Go check them out!

I frequent this place for breakfast, while on my way to work. The food is fresh, and made to order. Their breakfast bagel sandwiches are particularly tasty. They also have a pretty good selection of coffee and tea. Service here is friendly and usually prompt, but can sometimes bog down a bit if the morning rush brings in a lot of patrons.

This place could mess up a wet dream if the opportunity arose. Last time my order was right was freshmen year of high school 8 years ago

This is a among my favorite breakfast stops. Their bagels are very very good and the sandwiches are always hot and delicious. They have a great variety of sandwiches, pastries, coffee and bagels. My only complaint would be that it is kind of slow, so definitely not a place I would go to in a hurry. However they have always been friendly so I have no issue going back.

I tried this place a long time ago and wasn’t impressed. But, feeling a bit generous and craving a bagel, I gave it another try this morning.
It’s a cute looking place, rather poorly lit, lots of handcrafted signage, anemic looking loaves of bread sitting around. So, I’d give it 2 stars for ambience.
As for customer service, I’d give it two stars. While the young woman who waited on me was slow but pleasant there was another who was shockingly surly. She downright slid the other customer’s sandwich across the counter with a rather ho-​hum «here you go» after he’d been waiting for quite a while.
The everything bagel was way too salty for my personal preference, although the cream cheese and toasting were lovely.
I kind of freaked when the clerk took my money then began to pick out the bagel without washing her hands. She did use a piece of wax paper and did, eventually put on gloves, seemingly using sanitary technique (yes, I’m a bit of a germ-​a-​phobe).
Would I go back? Not likely. In a pinch, I might.

This establishment has frustrated me to the point where I finally had to find a forum to voice it (besides directly at the management). I have three words to describe their service: unorganized, untimely, and unfriendly. They have given me the wrong order three times in a row. I don’t t believe it to be that hard to make a bagel with cream cheese.
Their customer service is appalling. On several occassions I have been met with grunts at the register. Today, I stared in shock as a woman leaned over the counter and whistled at the customer while waving a sandwich at him.
The last straw came when my sister waited over 15 minutes to be handed the wrong sanwich. There are 6 people working behind the counter so they are in no way understaffed. Of course, it took them less than 3 minutes to fix the order.
It truly is a shame since their only saving grace is the food. I have tried to remain loyal yet constantly being met with poor service has left a bad taste in my mouth. My advice? Enter at your own risk.