Harry Winston

Great customer service. I walked into HW with a hoodie, jeans, AND a backward turned baseball cap. and I still got great service even though I don’t think I needed it. I did feel kind of out of place with my sub-​six-​digit salary =(.
Came here with a couple of friends to try on some engagement rings to get a feel of different styles and the salesperson we worked with was super helpful with all our questions and really sold us on the uniqueness and quality of HW. He noted that every ring is handmade vs. other chain stores (cough, Tiffany’s, cough) and that they even offer crazy perks like ring upgrades 0_​_​_​0, cause after a few years that 15 karat ring is going to get pretty boring, am I right? I was a little irked that were weren’t offered drinks like some other customers but I think they know that our group was just small potatoes vs. the older, more well dressed crowd browsing around.
This is a definite place to visit to check out some fine jewelry in the Hollywood area!

I’ve wandered in alone, with my husband, in sweats, in heels, etc. and no matter the circumstance the customer service has always been top notch. Kazumi, Lynda, Kristen, everyone has a wonderful attitude and a smile the second you walk through the door. Even the security guards (especially Mike) are fun to chat with. They are also very responsive via email which is hugely important to me as my family travels quite a bit.
One of my all-​time favorite pieces of jewelry is my HW Lily Cluster pendant. So elegant, yet subtle enough for daily wear (jeans and Henley kind of girl)! If you want to treat yourself or someone else, this HW is the place to go.

Just bought a men’s 18K white gold chain recently, the sales people here are wonderful and they treat you like royalty especially when you make a purchase! It was extremely exciting to buy from Harry Winston and the quality you get is unbelievable! You get what you pay for. If you can afford it go for it you won’t regret it.

Got our wedding bands here — this review is for both Kazumi and Eva. I’ve always loved this salon, the service is always impeccable even if you’re just coming to browse. When it came time to actually purchase, Kazumi was very patient and informative, and helped my fiancé and I with sizing. My fiancé and I had also gone to Van Cleef & Arpels and Cartier, but based on service, fit, and surprisingly on price as well, we chose to go with HW. I’m definitely glad we did!
The next time we came in to put in our order, the salon was packed — Kazumi was with a young couple who looked serious about buying an engagement ring on the spot (I remember how fun my experience was, and I wasn’t about to ruin another couple’s moment with that in mind!), so I waited on a comfy sofa in the back. I was offered my choice of beverages and chocolates, and also took some time to stroll the salon and look at all of their beautiful diamond pieces. Honestly, I realize I was just waiting in the backroom but their service and beautiful salon made me feel like I had died and gone to heaven haha.
The couple ended up taking a while longer, so Eva kindly stepped in to help. We discussed more measurements with her and put in our order. Eva was equally kind and helpful, I’m very thankful we got her service as well. After the young couple finished up, Kazumi came back and we finalized the purchase.
Between Eva and Kazumi, I was very happy with my experience at HW. I am in a lot of stores around Rodeo very often, and among all, the service at HW is top notch. 5 stars!

Ok, I just went in with my Aussie friend as a «lookie-​loo» after reading the reviews! While I’m not looking to buy anything at Harry Winston, I was interested in the history, the diamonds and the celebrities they have dressed for various events, including the Oscars!
We had an Asian lady welcome us but she didn’t answer many questions and it appeared she wasn’t interested in entertaining any of my questions! There wasn’t anyone else in the shop so I asked but stopped after the second question!
Maybe I had someone with an «off day» but I certainly did not feel warmly welcomed at all here! Still nice to stop in and have a looksie!

I came here with my best girlfriend to have a look at their engagement rings. My boyfriend is super busy and since there are only so many days he gets off. Excellent customer service. Beautiful location in Beverly Hills. Free two hour valet parking within walking distance. Love that we got to take a catalogue home with us that describes the special techniques/​expertise that sets Harry Winston jewelers apart from other jewelers. The dark lighting I could do without but their diamonds shine regardless. Eva was particularly helpful.

Can the customer service get any better? After the nice sales lady measured my sizing, she let my ghetto-​fabulous ass try on one massive non-​conflict diamond bauble after another while patiently explaining the intricate features of each piece.
As can be expected, the price points are exorbitant and would require most people to take out a massive loan. However, the jewelry is the most beautiful I’ve ever seen, in person and photos. It makes you wish that your man would sell all of his belongings and dumpster-​dive for food just to give you one of these sparklers. I already have my dream ring picked out — it’s called the «Attraction» and true to its name, EXTREMELY attractive.
I was sent off with a thick catalog containing the jaw-​dropping bling, which I flip through frequently while contemplating becoming a full-​time gold-​digger/​sugar baby/​video vixen for my next career move.

I just bought my boyfriend and me, two platinum wedding bands from Raina at Harry Winston.
They’re similar to what you’d find at Tiffany and Cartier, and they’re all about the same price and gram weight, but I chose Harry Winston because of Raina.
If you’re looking for the best experience when you purchase your wedding rings, go to Raina.
If you’re looking for world-​class service when buying your rings, go to Raina.
If you’re looking for the classiest men’s wedding band, ask Raina.
Raina went out of her way to make my purchase comfortable, memorable, and completely perfect. My experience made me wish Harry Winston made more jewelry for men.
In fact, when I decided I want to make two custom platinum/​diamond cuff bracelets, Raina went out of her way to find a jeweler to make them for me.
I had a private showing of all the men’s rings made by Harry Winston, with champagne, chocolates, and most importantly, a completely comfortable environment.
Harry Winston is known for its diamonds and jewelry, but Harry Winston will forever be remembered by me for its A+ superstar, Raina, at the Beverly Hills salon. I’ll be referring my family and friends for sure.
p. s. I’ve never posted a review on Unilocal.I did so because Raina’s service is off the charts.
Thanks again!

The quality of the Diamonds matches the service you get at Harry Winston. Kristen Nelson and Lynda Chan are absolutely the friendliest people you could ever ask to help you at any retail establishment; And zero attitude. Kristen, Lynda, and even the security detail (which is extensive) all do whatever possible to make you feel like you are at home. The quality of their diamonds is legendary, and they can find anything you want for a reasonable price (not all of their diamonds are millions of dollars). It’s really a compliment to Harry Winston that this store is run so well :)

I feel bad to only give them a one star, but here’s why:
I walked in with a girlfriend of mine, and we were dressed overly casual. (We didn’t plan on going shopping on Rodeo after a casual lunch, but since we were right there, we said «what the heck, who cards).
WELL…we walked in and no one would even look at us.
We had to ask the security man if someone could help us.
The snobby lady that «attempted» to help us made us feel like she was doing us a favor.
We even felt like the security guy was watching us like a hawk.
It was a very uncomfortable feeling.
Oh we’ll, little do they know that she’s about to be proposed to by a «Getty boy».
So LOL to Harry Winston Jewelry.

Everything about this salon was perfect! I recently bought an engagement ring here and had such a great experience here. The customer service was impeccable and their diamonds are the most pristine I’ve seen.
I included my girlfriend in the search for an engagement ring, and we looked at all possible retailers including Tiffany, Cartier, Bulgari and Harry Winston. We almost bought the ring at Tiffany, but the customer service was rude. The saleswoman was extremely pushy and had total disregard for my budget. Every time I tried to interject, she would give me a smart answer like «Who’s going to be wearing the ring?» or «As long as she loves it, who cares?» At Cartier, we couldn’t even get anybody to help us. Bulgari had a very limited selection. Finally, when I walked through the doors at Harry Winston, I was expecting the same snooty, condescending attitude that I had been experiencing, but I was so wrong.
While at Harry Winston, we had a lady named Raina help us out. She was very helpful and considerate. She made us feel comfortable and even gave us a few quotes to take home on the different rings we had been looking at. After we left the store, she maintained communication with me and was very proactive in finding us the perfect ring. She even had some rings flown in from the Hawaii salon. When we returned to purchase the ring, we were greeted by both Raina and her manager. We were offered sea salt truffles and beverages — I had two glasses of scotch. Her manager further educated me on different aspects of the ring, but also gave me the time I needed to pull the trigger on the purchase. After I completed my purchase, the manager shook my hand and said «Welcome to Harry Winston» as he took us to their roof patio overlooking Rodeo Dr. for celebration drinks.
The ring itself is beautiful. It has the «fire» and the clarity is unbelievable. The Tiffany ring we almost bought pales in comparison to the Harry Winston ring. Here are some things I’ve learned about Harry Winston (and others) during my search:
1) Harry Winston (HW) is the definition of exclusivity. For such a prominent jeweler, HW only has 8 salons in the United States, 12 in Asia, 3 in Europe, and 2 in the Middle East. Tiffany has 91 stores in the United States alone.
2) HW only makes about 3,000 rings a year. Using simple math, Tiffany produces more than 10,000 rings a year (just for their US stores).
3) HW grades their sidestones and HW only sells diamonds rated D, E, F. Tiffany does not grade their sidestones and sells diamonds up to H.
4) The lighting at HW is relatively dim, but the rings still produced a significant sparkle. Lighting at Tiffany is extremely bright and I found myself covering up the diamond multiple times to get a true look at the diamond.
5) HW has certification from GIA. Tiffany has its own internal certification. I was told that a Tiffany D, VVS1 can equate to a GIA certified F, VVS2.
6) HW does not produce any fancy cut diamonds smaller than 0.7 carats.
7) Tiffany buys some of their diamonds from HW.
8) HW has a very generous upgrade policy. (Don’t know much about it yet since my wallet is still healing its wounds.)
9) The color, clarity, and carat are all intrinsic properties of the diamond. The trait that the jeweler can control is the cut. HW has a superior cut and that’s how they are able to get that fire even in dim lighting. The HW cut also makes the diamond look bigger. Each ring is handcrafted in New York.
10) Most importantly, for almost all diamonds less than 2 carats, the diamonds come from Canada. No conflict diamonds, if you know what I’m talking abooot.

I was scared to go in here honestly because I thought we would be stared at up & down & totally ignored. That so wasn’t the case. They were so nice & this one salesman insisted I try on a beautiful $ 8 million pink diamond ring. I fell in love of course.
Their diamonds sparkle like no other. If only I had me a billionare sugar daddy to buy me some goodies here. But, the salesman reassured the bf that engagement rings do start at a «low» $ 5,000. **Hint hint, to all the fellows out there with a designer crazy gf.** Of course I was dropping hints too! I always said I would want a Tiffany’s ring… but momma’s got a new want… a Harry Winston! =)
Beautiful and exquisite jewelry and great customer service. I felt like I got treated better here than at a few Tiffany’s locations, & I can actually afford Tiffany’s merchandise! Ballin’ not on a budget? Stop on by to Harry Winston!

Love this salon!

This place is perfect. It’s the happiest place on earth. Their rings really are the best/​highest grade I’ve ever seen. So sparkly and beautiful.
Not only that, the guy who helped me was the nicest guy, most helpful, good energy. I felt comfortable shopping there, not judged like at Cartier (most terrible place to shop ever). HW has exceptional customer service.

Kristen Nelson, Manager of External Sales, was not just endearing, fun and made the appointment a dream come true and very educational experience about gemstones I’ve never even heard of and colors of diamonds I never knew existed. Looking forward to seeing her in Hawaii soon bearing gifts…

I want the black diamond ring!!! Why does it have to be $ 9000!!! awwweee…
The service is absolutely amazing, every time i go there!!!

I have to admit that I felt overwhelmed by the armed security guards to even go inside, but in this case I am going to judge a book by its cover, which to me, was the best part of this store. Waving steel and wonderful original compositions of a very fresh looking exterior made this store the jewel of Rodeo. If you can imagine even having a jewel amongst riches, this store is it.
Like most Unilocal reviewers, getting to actually be a client here, must mean in no way can you also have 2000 four dollar sign $$$$ restaurant reviews.

There’s a moment in a girl’s life when she knows her life will never be the same… mine was when my absolutely incredible boyfriend asked me if I wanted to go to Harry Winston to get my ring finger sized and look at my dream ring…
HOLY SHIT BALLS. I think I almost pissed myself as I said in an oh-​so-​ladylike tone– «Fucking Yes Please».
I’ve been obsessing over HW’s Micro-​Pave Cushion Cut Engagement Ring for the past few months and I was finally going to get the opportunity to have it touch my finger. First off, I spent about an hour obsessing over my outfit, hair, and makeup… girl can’t look tore-​up for Harry you know? We parked at the lot on the corner of Little SM & Rodeo and continued to walk down Rodeo to the HW Salon (that’s what they call them… they’re not jewelry boutiques… they’re SALONS… that’s some fancy shmancy shit… anyways…). I could feel my legs losing their feeling the closer and closer we got… I mean, I’ve walked by HW a dozen times… but this time was different… I was actually going to walk in with a purpose…
We walked in and I immediately found my Micro-​Pave. A very kind salesman named Raymond asked us if we’d like to see it and I wanted to scream and yell «FUCK YES!!!»…but instead I just politely nodded my head. I put the ring on and was rendered speechless. Seriously, my boyfriend asked me what I thought and I was convinced I was going to fall over in my chair. It was the most beautiful diamond ring I’ve ever seen in my life.
Her stats were 2.6-E-VS1…you girls who know about diamonds will know exactly what that means. It was a dream ring… I didn’t even want to keep it on for too long because breathing became an impossible task while she was on my finger. My heart hurt… my body hurt… she was the most beautiful… most flawless ring I’ve ever touched. My boyfriend shooed me away to talk shop with Raymond and I wandered about looking at the other jewelry… but I couldn’t stop thinking about that breathtaking Micro Pave. Everyone in the «salon» was very nice… not snooty and rude like most hoity toity places.
It was a wonderful experience… and I hope every girl gets to experience Harry at some point in their life.
Absolutely…completely…utterly…AMAZING.

i’ve actually been to a handful of jewelers in my life. not for me… but for my luxe friends and family. in this case… cousin jerome wanted to find something «nice» for his girlfriend. i groaned and agreed to help him search for the perfect gift. no occasion, just because he loved her. aww. *cough* barf* dry heaves*
i’ve never had a problem at HW. Tiffany’s and Cartier, maybe. whenever i come to HW, i don’t get any kind of snobby attitude or miserable staff not giving a crap what their customers are looking for. you can sense that they actually try to fulfill your requests. sometimes jerome never knows what he’s looking for. same goes for me, but… when you know you want something– oh, you KNOW. in this case, he came in knowing exactly what he was doing.
our sales associate was on the money. she pulled out the disgustingly –beautiful tennis bracelets for us to drool over. jerome only took 5 minutes to make a decision. he pointed to the skinny diamond bracelet with platinum setting and said, «THAT’S EXACTLY IT!!!» we walked out pretty excited and happy that it didn’t take an hour to complete. thank God for that.

I walked into Harry Winston expecting to get no service and a bunch of attitude. Instead, the sales staff was actually quite friendly and very willing to help out. Add in the fact that they’re knowledgeable about diamonds and you’ve got yourself a great place to buy jewelry.
The prices at Harry Winston are surprisingly low (they are still higher than your downtown jeweler, but they aren’t nearly as outrageous as Tiffany’s). Also, if you buy from Harry Winston, you know that you are getting a diamond of the highest quality (i.e., they only sell diamonds f grade or higher). In other words, if you want to take the guesswork out of buying a ring, you might be willing to pay the inflated prices (plus, if you’re into brand names, you can say you bought a Harry Winston ring).
Based on my experience, I’d recommend Harry Winston to anyone who is looking for excellence, both in customer service and in the quality of the diamond/​ring.