Jenn Berman Mann, MFT

I was referred to Dr. Jennifer Berman last year by my counselor. I was having some urinary issues…
I was told when I booked my appointment (as well as when I went to my first appointment) their billing policy. While I think it is a bit tacky, I agreed. I agreed to the rule that: If I set an appointment, I get pre-​charged, and I cannot cancel, only reschedule. Well, I booked the first appointment, and went. (that’s charge #1). Then, I booked a second appointment (that’s charge #2). A week before my appointment, Dr’s assistant Panta (who no longer works there) called me and said that Dr. Berman had to reschedule due to an appearance on The Doctors. I said «fine» and we rescheduled. Well, they charged my credit card for a third time. I called before my rescheduled appointment to make them aware of this, and I was reassured that the charge would be taken off of my card. When I got to the appointment, I made it very clear that I would not be returning or scheduling a follow-​up. I also reminded the doctor that I had an extra charge on my card due to their mess-​up when they rescheduled me. She said «oh, do you want to just put it towards your next appointment?» I CLEARLY said «no, I don’t wish to schedule another appointment, I’d just like my money back as I was double charged.» I then told Panta the same thing, and then emailed her to confirm. Well, they never took off the charge. I then called my bank which opened up a dispute claim. Dr Berman’s office LIED to my bank, telling them about their so-​called «billing policy» and that I signed it and should know that if I schedule an appointment, I cannot get my money back. WELL DR. BERMAN and STAFF, I NEVER SCHEDULED a THIRD follow up!!! You guys are so unprofessional. After calling dozens of times and speaking to her new assistant, as well as my bank, I cannot get my $ 300 back. It’s $ 300. NOTHING to this rich doctor and a LOT to me. YES, i signed your billing policy, but I never actually scheduled an appointment that I got charged for. They fraudulently charged my card and then won’t credit me back my money. Shame on you, Dr. Berman– for stealing my money, and lying to my bank. I will be taking this matter elsewhere– You haven’t seen the last of me yet.

I received a bunch questionnaires from the office via email to fill out as a first step. I was a bit disappointed as it was full of spelling and grammar errors. No one is impervious to such errors, but one would assume with the accolades Dr. Berman advertises and the prices she charges, proofing such documents would be a priority.
This, as well as further research, led to a cancellation of my initial appointment.
Her office asks for money upfront to book an appointment, which we naively agreed to. I can understand, in a sense, lost opportunity costs coming into play. The assistant at the time assured us the deposit was fully refundable should we change our decision. NOT SO. When I decided Dr. Berman was perhaps not for me based on my research, I requested a refund within the timeframe stated for a refund and was given the runaround about why it couldn’t be processed due to an outside billing company and insurance codes. Considering this wasn’t going through insurance, I never received a straight answer why this played factor. It’s now a month and half later … no refund.
We wrote to organizations designed to handle disputes between vendors and customers, trying to mediate the situation. The ultimate reply from Dr. Berman accused my husband of sexually harassing women in the workplace. Interesting response to a request for a refund.
Luckily, I put this on a credit card so I could dispute the charge for services I never received. And if she ever tries to go back on a service agreement she claims is place, makes sure it actually exists. It doesn’t in my case. I never signed anything.
It’s just unfortunate to me as I was sincerely hoping this would develop into a positive relationship between doctor and patient.
I cannot speak directly to Dr. Berman’s skill or bedside manner in the workplace, but I can speak to her ethical and moral responsibility as a provider of service to customers/​clients, and I all I have to say is, poor.

I was in need of a female urologist and being new to LA, I researched extensively on-​line to find out «the best in LA». Dr Berman was highly rated. She is one of just a few female urologists in the US and she «is an internationally renowned expert and pioneer in the field of female urology and female sexual medicine».
My first experience was with their office voice mail which asks you to leave a message if you want an appointment. Then one of her scheduling assistants calls you back from a cell phone to set up your appointment.
I have the best healthcare insurance out there through my fortune 500 company and they refused to accept my insurance. They told me I would have to file my own insurance claim and they are cash only. That was strange… but I agreed to give them my VISA number to «hold» my appointment. They promised they would treat it like a «hotel or car rental company» and just hold the number but not charge anything.
THEY CHARGED MY CARD HUNDREDS OF DOLLARS BEFORE MY APPOINTMENT! I felt like this world renowned specialist is some kind of scam artist.
When I called to CANCEL my appointment because by that time I was so uncomfortable I wouldn’t let that Doctor come any where near me they kept $ 50 dollars just to prove they really are a scam!!!

I found Dr. Jennifer R. Berman (now appearing on the tv show «The Doctors» in 2013) by reading about a list of doctors in Suzanne Somer’s book «Breakthrough». Bottom line is that Dr. Jennifer R. Berman has helped me, but she is all about the $$. Her reception area is filled with newspaper and magazine articles about her and her sister, Dr. Laura Berman and the «celebrity» status they enjoy from their tv show, and appearances on talk shows like Oprah. My initial visit in April 2009 was $ 700, and Dr. Berman does not take any medical insurance. Doesn’t really care if you get reimbursment either, because you have to pay her upfront. I had to make numerous calls to the lab and Berman’s office to get a follow-​up phone call. She was a little bitchy on the phone because she had to speak to me without collecting another $ 300 from me. Dr. Berman did not put the correct diagnosis code on my medical invoice, and my insurance company denied a claim that was submitted back in May. After a couple of phone calls to Dr. Berman’s office and the insurance company, today, I finally got someone at the insurance company to push the claim through. Here it is, September 2009, and I told Dr. Berman’s assistant Chris (doesn’t matter, it will be someone new in a week) that I cannot see this doctor anymore. I have yet another round of lab work and another follow-​up appt scheduled for the end of Sept. But I am not going to keep this appt. (there’s a $ 50 cancellation fee) because: it’s so expensive to see Dr. Berman, they can’t help me with the basics of writing down correct codes, it takes a ton of work with her office to get information to give to the insurance company, it’s an endless cycle of trips to the lab, bloodwork, and then the doctor office, a revolving door of assistants (she has had at least 4 since I first saw her in April) and an office that is only open on Mon/​Tue/​Wed., oh and don’t forget the $ 300 follow-​up visits and RX that cost $ 300 to refill every 3 months. Dr. Berman’s office is eeriely quiet, her desk is a mess, she makes/​receives calls on her cell while you are in her office, and she has a very abrupt manner on the phone and in person. I am just not feeling Dr. Berman anymore. I made an appt. with another female ob/​gyn that I hope will help me with my symptoms and not cost me upwards of $ 1500/​annually.

This is the worst doctor. My first visit was supposed to be 1 ½ hours for the exorbitant price of $ 700. She was over 20 minutes late and then I was in and out in an hour. She never even examined me. After prescribing many different bio-​identical hormones for me I had a problem and had a bad reaction… she never answered my phone calls or emails. She always has new office help… one person in the office that is always being fired. Her own personal office space is a mess, strewn with files, mail etc. She has an abrupt, impersonal and frentic (real sicko) manner. STAY FAR AWAY FROM THIS ONE!!! There are many better doctors in the area.