Quest Diagnostics

I never leave bad reviews, but I can’t not with this one. If it were possible to not even leave a star I would that is how upset I am with my experience. I got blood work done on Saturday and today is Wednesday and my arm looks like I have a broken elbow because of how bruised and swollen it is. I give blood regularly so I know nothing is wrong with my veins or that I am super sensitive like the staff suggested. The man who drew my blood did not put pressure on the site after he was finished and when I got to the car my elbow looked like a baseball due to the swelling. I went back up there and asked if I was okay because this had never happened to me before and he tried to blame me for the swelling. He then proceeded to push on the swelling, which hurt SO much and tell me that my blood leaked out of my vein and that it would bruise later. He also suggested that I could come after him with a lawyer if I chose to (which, by default, admitted his guilt to causing my arm to swell). It has been half a week and I still cannot straighten my arm entirely nor can I use it because of the pain I am in at and around my elbow. This is ridiculous. I will never go back to this location again.

I came in and payed for a 10 panel and received a 5 panel. They are also almost impossible to get ahold of. Terrible.

The girls who work here are very polite and friendly. Which is important because I went to a quest in van nuys once and was not treated the same way at all. This quest is by far the cleanest and most professional one.

If I could give negative stars I would. First of all have you ever tried to speak to a live human being when calling a Quest Diagnostics office? Good luck with that! They make it absolutely impossible, I mean literally impossible. So if you have a question that an automated machine can’t answer, you’re out of luck. Strike one. I show up to the office for an employee screen with an appointment during the hours where they perform such screen. I sign-​in and the front desk woman doesn’t say or ask me anything. I know how terrible and uncaring Quest employees tend to be, so I figured better make sure and verify that they’re going to be able to perform the screen. Sure enough, I tell her what I’m there for and she says «we’re not doing those.» «Well I have a form right here that says that you do them.» «Yeah.» (No explanation, so I pushed back.) «What do you mean, you don’t do them?» «Our system for them is down today.» At this point five women in the waiting room who overheard the conversation come over. They’ve all be waiting for employee screens for 30+ minutes and she never informed them they would not be able to perform them. Now that 5 angry woman are speaking with her, she seems moderately motivated to actually be helpful. She gives me an address to another location where I can get the process done. (The other facility, by the way, is not a Quest lab, it’s a counseling facility where everyone I encounter is incredibly nice and professional — a BIG difference from Quest.) Throughout this process the employee has gone out of her way to be UNhelpful and is totally indifferent about the difficulty we’re encountering.
Ultimately, I’m not at all surprised by this. This is a typical Quest Diagnostics experience. I would imagine the pay is horrible and the employees are disgruntled, thus why customers get treated like absolute garbage. But frankly, I’ve had terrible paying jobs and I’ve felt disgruntled, but I’m a decent enough human being not to pass that onto other people. If I’m ever sent there for a standard employee screen again, I’ll refuse and insist on going to a different healthcare provider.

I had an appointment for urine test at 1:30. Walk in and sign in at 1:26pm. Then I’m told the lady who does the urine testing won’t be back until 2:30. Then why would you accept appointments at 1:30??? Unbelievable. She said I could sit and wait for an hour but I had another appointment at 2:30 and I was given only 5 business days to do this test for a new hire so this was the only appointment I could get. Quest in general is the worst. Fancy website, completely understaffed with unmotivated probably undercompensated employees.

I didn’t have an appointment and was helped after an hour of waiting. The person performing my test was courteous and explained what had to be done, a few mins later sign this, initial this and you’re done. No more quest lab for me I hope! They validate parking, I believe it’s free after validation didn’t check because I parked one block away on the street.

After being directed here from a different Quest Diagnostics, I came here to take a urine drug test. They aren’t always open for those, so make sure to check the hours for drug testing. After a brief wait, I went in for paperwork and the actual test, and the woman who received me was very courteous and professional. They gave me plenty of parking validation afterwards.

This is waaay overdue. They don’t even deserve a star. The girl at the front desk is about as rude as it gets. I am amazed that she is allowed to work there or anywhere. The young guy (Robert) is no prize either. They clearly think rather highly of themselves and like to talk smack about the customers in Spanish (Little did they know that I am fluent.). Both were very disrespectful. My first time there, I arrived 5 minutes early (8:55 am) with my twins (who were there for FASTING blood work). The girl slid by us and shut the door practically on my son’s face (He thought we could wait in the waiting room. apparently that was a crazy thought). At 9:05 I knocked on the door and she opened it with a huff and a HORRIBLE attitude. Getting two kids’ blood work done is a stressful endeavor (besides that one has autism). These rude, ignorant twits made it 1000% worse. Robert just STOOD there while my son squirmed and REFUSED to do the blood work if he wasn’t perfectly still (What kid is going to offer up his arm and say «Look, here’s a vein!»??). Moron… We had to wait a half hour for somebody COMPETENT (aka: experienced, over 30, no attitude, actual compassion) to come up and do it. They need to replace these two horrible individuals asap. I won’t ever go there again unless and until they are GONE. I see by some reviews that I am not alone.

I went in. I was not feeling well, they take my insurance card… that is it. I was the only one and maybe they take more time (Not excessive but more than 15 minutes). They validate parking. so it is great in this city.
It looks clean„ It has a/​c…

I don’t know why everyone is bashing on them like they are here for some spa service. It’s normally blood work or drug test for school/​work so it really isn’t a customer service kind of place. You come in, they proficiently do their job, you leave in less than 15 mins. It’s about the accuracy of the work not so much the «smiles» that’s important, Ya know? So all in all, they’re quick at what they do and that’s preferable to me than some friendly chatty place that takes half the day to get my testings done. See they finished drawing my blood before I even finished writing this review.

Great.
The staff is friendly. The place is clean. Your in and out. Done dada!

Disorganized. They couldn’t find my lab results in their system. Quest kept telling my Dr. they didn’t have them. and it took hours to figure out what happened via Quest. These results were critical and time-​oriented. It turns out, my name and birthdate were entered in wrong.
With Quest, it took too many hours to finally get to the right person who could figure out what happened. With Labcorp, someone usually answers right away and can track down your info pronto.
I gave 2 stars here for the tech being very good at drawing blood, but Labcorp overalls seems to be more efficient and organized, so I tend to go there now.

I won’t even give this place one star. Quest is one of the worst companies I have ever seen. They have no customer service training, hire individuals who appear ignorant and intolerant, and cast a negative light on any company who associates with them. I am disappointed in Cedars-​Sinai for using them.

I never write reviews but I am hoping the manager will read this and discuss the meaning of kindness to your staff. This was the rudest group of medical professionals I have even encountered. No «hello», nobody introduced them selves before drawing my blood, (that’s a big one, not just rude). When I said thank you, Robert said «mm hmm». When I said good bye nobody acknowledged me, so I didn’t it again and the red head said «mm hmm», just like the guy.
I know this is not part of Cedars Sinai technically but it is in one of their buildings. I am an employee at cedars and I am embarrassed to be associated with them.
You did your job. I just feel so gross having left there and having been treated like a criminal. I am writing this review from the hall outside your location.
I don’t think anyone expects anything special from a lab, just professional (or even just human) politeness.

I have been to many drug testing centers and this one was definitely below some others that I’ve been too.
Good:
The place was clean, but shouldn’t it be? This really isn’t a plus because I think this should be a given for all centers.
Validated parking, that’s good!
Neutral:
The employees were nice (not really friendly, but nice. Like their boss makes them be nice, not just being nice because they want to be there and actually help people with the service they came for.
Bad:
No water fountain or water cooler in the lobby. I know everyone should come prepared, but a little extra wouldn’t hurt if your taking a drug test.
They are completely closed from 12−1pm. Most people are off for lunch at this time and can sneak out of work to take a test here, but they are closed these hours, so unless you take off work or leave early, you won’t be able to go here.

I came in not too long ago to do a drug screening, (around 12:15 pm, Friday 1÷23÷15), and the receptionist had no customer service whatsoever. I wasn’t greeted, I wasn’t informed of anything until I had to say something. And MIND you, there was no line.
I went up and asked if I was supposed to sign in and all she said was, «we don’t take NO drug tests right now. We’re on lunch until 1:30. You have to be back at 1:30. There’s another place down the street.» And she just handed the note to me without any explanation. So I asked her if the other place had private parking and rudely, she said, «yup…» False! I went there and they didn’t have private parking. It was residential/​street parking.
I don’t get how these people could be so rude. Learn some customer service, you miserable twit!

They get one star for being quick and another for being clean. And that’s all the positive I’ve got. Otherwise, … I had an uneasy feeling about the phlebotomist the minute we met. He seemed young and aloof. Unsurprisingly, he hit my vein wrong the first time, so the needle was painful going in and the blood ran extremely slowly until it just stopped mid-​vial. I requested that he use my other arm for the second drawing, as my first arm was already feeling the effects. Thankfully, the second was done correctly and the blood flowed quickly. One day later, my first arm is sore and can’t be straightened all the way. Yay Quest :-/

Had a great experience at this Quest Diagnostics getting a drug test for work. Was able to make an appointment for Thursday 11:30AM the day before, but there was no need for an appointment as the waiting room was quite empty at 11AM when I got there. Parking was easy — they have a lot under the building (the entrance is on Le Doux) and there were plenty of visitor spots. I waited around 15 minutes before the nurse took me for the appointment. I got my parking validated (two 15 minute stickers) and was back in my car about 25 minutes later so parking was free. Couldn’t have asked for anything more!

My husband has been to the Wilshire Blvd Quest repeatedly. On the one hand, he says they’re usually painless when it comes to blood draws, and when Eduardo drew mine, it was the most painless I’ve experienced — fast, too. On the other hand, the place is very impersonal and the people at the desk are the same people who do the administration on the computers, so they’re super busy. The parking lot isn’t bad, although expect to have to pay a bit, and my husband has always been taken without an appointment — while there’s some waiting, it’s usually between 10 and 15 minutes, which isn’t bad without an appointment.

I’m with Hamed. Walked in and was taken aback by the cold temperature, stark whiteness and cleanliness. It felt like Gattaca. The blood draw itself wasn’t that painful, although the phlebotomist pushed at my vein with his finger a few times first and seemed tentative.
The next day, I couldn’t straighten my arm and my surrounding muscles were sore. A week later, I still have some pain, limited range of motion and four separate bruises. After researching online, I would speculate that the needle traveled all the way through the vein causing a hemorrhage.
I will never go back to this lab even though they are directly upstairs from my doctor’s office. I only hope this gets better and there is no permanent damage.