Tieks By Gavrieli

Big thanks to the Tieks customer service team for all of their help with a recent order. I had about a million questions and they were so awesome with their advice and timely replies. My first pair arrived yesterday and I was immediately impressed with the beautiful presentation and handwritten note. Only reason for the four star review is because I haven’t had the opportunity to really wear the new shoes yet but I’ll update this when I do. I was just so happy with my initial experience that I needed to share it with the world!

I am lucky in that I can wear most shoes with ease. I could never get the elastic to quit pinching with these shoes. What a disappointment. I would not waste money on buying these if you are thinking about it. Best advice that I can give is to not ever buy shoes because of all the wonderful reviews you see. I see them advertised on Pinterest constantly with wonderful reviews. Don’t be fooled… They are not worth the money!

I am very disappointed with these shoes! Should have read the Unilocal reviews first instead of going by their reviews on their website.
They are not as comfortable as they say they are, they recommend to go a half size down if you are in the half sizes, so I did, I went a size down and they do not fit. Since I have already worn them I am sure they will not take them back. Very dissapointed.

they’re ok but i wouldn’t go as far as to own an extensive collection. i love the little box and personal note they put in and must admit that it made feel warm and special. they’re nicely handmade and the material looks and feels like good quality. I’ve only had mine for two months and i wear them sparingly so i couldn’t tell you if they’re truly durable. Unfortunately i have an ingrown toenail that’s bothering me and these shoes really press down on that nail… ouch! but that’s not Tiek’s fault at all and it shows that they truly do fit your feet like a glove. i wouldn’t say they’re the utmost comfortable flats i’ve ever had but for office use they do just fine and they’re cute. i’d buy another pair only if it’s in a rare color or a hard-​to-​find pattern. otherwise i can just put in a pair of Dr. Scholl’s comfy insoles on another brand of flats and save me a ton of money.

Alright so I’ve never been to the actual store BUT THIS IS THE ONLY PLACE YOU CAN WRITE A REVIEW WHERE IT CAN ACTUALLY BE SEEN!
All of these reviews from bloggers say the shoes are so amazing and blah blah blah…
These shoes take more time than most to break in. I wear them with fuzzy socks around the house when I am home to try and break them in but it has been 2 weeks and they are still uncomfortable to wear.

Watch out if you order outside of the us! I’ve order tons of things online and never have I had to pay additional taxes to cross the boarder it’s always been included in the shipping I’ve payed. Very poor customer service

WORST customer service ever.
I have called twice, emailed once, filled out online return request once, tweeted them once. no respond from them so far on how to return the shoes.

I had my tieks for nearly 3 years now. I love how they got so comfortable overtime. However, I dislike the fact that the quality of the product is not built to last more that 4 – 5 years. Its so annoying that they are yet another disposable product. The price point is exorbitant for the quality and the workmanship that you pay. The stitching of my tieks started to unravel all starting from the back. Also, the lining on the toes started peeling off causing my toes to get caught each time I put them on. I contacted the customer care to complain and ask if they repair the shoes. They told me they dont repair and they are sorry that my shoes have issues. The only thing they did for me was to remove the peeling lining off. They dis send me a return postage free of charge but I feel that the product is not as durable as promised/​advertised. Granted it comes in a nice box with some cute but cheap flower, tote and such but who cares at after my shoes. What is important is the quality of the product. I am just too poor to buy cheap. I like my stuff to last. I could understand doing reconditioning here and there but not what is happening to my tieks and other peoples tieks. Obviously there is a problem here and we are getting duped. I really regreted getting another one after I received the giftcard. Should have sold it.

I was so close to buying a pair due to all of the raving comments on Pinterest. My coworker had a really bad experience with the vegan ones and after seeing what they did to her feet I said «nope!» and considered the leather ones. When I shared the negative experience on Pinterest and asked about the leather ones, my comments and other negative comments got deleted. I wrote on different pins and they always got deleted. I have also noticed the same people writing positive comments on several pins, so I’m assuming they work for them. This is false advertisement, everyone’s experiences matter. Deleting negative comments is deceitful! I can’t trust a company like this! I would def not give them my money.

Tieks does not care about you as a customer after they have sold you a pair of shoes. I wore a pair of Tieks and after a year, wore a hole through the top toe, which has never happened to me with any flats or any types of shoes I’ve worn, including cheap $ 20 shoes you buy from Marshalls.
I contacted their customer service to ask about a replacement pair since I consider this a quality defect, and they would not help me. I’ve emailed their CEO Kfir Gavrieli, I’ve filed a complaint with the Better Business Bureau (they have not yet responded to the complaint after multiple weeks), I’ve reached out on Twitter, all to try to bring some justice to the situation but they just don’t care.
I’m not surprised that when I finally found their Unilocal page, it is of course lowly rated. For a company whose shoes are pretty expensive, you would think the customer service would be on par with companies like Nordstorm and Zappos. Nope!
Buyers beware!

The shoes are very, very well made and of course for $ 175 they have to be, right? I am a super tall girl so I rejoiced in the fact that they carry sized 12 (they actually go to a 13) since half the time I end up wearing men’s shoes. I am only hoping they hold up – I will update this review if they do not. I do have to concur on another reviewer’s experience – my original box with 3 pairs in it had two different colors of size 12s in it – they fit me totally different. Um, how’s that? Same style (they only have 1 style) and company yet their 12s apparently can run big or small. That’s kind of scary for future orders.
I originally ordered several pair in a few sizes to try on at home (I didn’t visit the store) and they have been more than gracious about returning those and refunding my money so I can’t complain at all about their customer service.

Never again! Terrible, TERRIBLE customer service! I spent $ 300 on a pair of copperhead snake Tieks. I feel prey to their non stop Facebook spamming. It seemed like they had great customer service, I mean you think they would for $ 300…but they don’t.
Mine arrived with the seam already coming out from the right shoe. I emailed immediately-​same day as they arrived.
Kim V emailed back that I can ship them back and they will repair them… how long will that take? Oh 2 – 3 weeks… So I guess I won’t wear them on my trip that I ordered them from?!
Her response was exactly this:
Unfortunately, we are unable to take back Tieks that have already been worn. I’m sorry about that, but let me know if anything changes, and we’d still be happy to repair your Tieks for you.
Wait, what?!! You send me a damaged pair of $ 300 shoes and you won’t replace them!!! Are you kidding me? What a crock. Horribly made, over prices pieces of junk.
Expensive lesson learned. I will not every stray from Nordstrom again. Seriously. I’m still in shock. Horrible, horrible customer service! STAY AWAY!

I did not go to the store. I bought a pair on line. The customer service was great the package was cute BUT I for the first time wore these walking up and down the Strip in Vagas and I had to limp back to my room to change. They had been ok for tiny everyday stuff but not real walking! I walked all over Italy in my Birkenstocks and never had a problem. I could not seem to figure out how to review these shoes on their website so here I am. I say for anyone who is being tempted to buy these shoes DONT unless you have money to burn or just want a plain pair of flats. I wish I could get my almost $ 200 back and buy two pairs of Birkenstock.

Absolutely terrible customer service. It’s funny how when inquiring about their products they reply within a matter of seconds, but when you have a complaint, they take days to get back. Funny how that works. Order the matte black and received it the very next business day. Very quick shipping, which I loved. But what I didn’t love is the fact that the two flats weren’t identical. Call me crazy, but I’m paying $ 200 on a pair of flats, I expect them to look some what alike.
The left flat has significantly less coverage than on the right flat. I measured and it’s ¼ inch off. And when I tried them on, you can feel the difference in both shoes. Felt like the side was slipping off. It is clearly made improperly. A customer service rep at Tieks emailed me and instead of apologizing and offering to make it right, she said that’s strange we have two quality inspection people per shoe and said she was surprised to see this type of feedback. Well then whoever is in charge of these quality inspections needs to be re trained or replaced because if it’s slipping past two sets of eyes, something is wrong with that picture. I don’t know what logic or common sense they are using when responding like that. You think I care how it «usually is» or what it is that I ACTUALLY received? If you ordered a pepperoni pizza and they sent you a cabbage, then said oh well that’s odd we usually get the right order instead of apologizing and making it right what would you think? Same situation. They also said great news the return shipping is free! Wow, so great… you sent me a faulty product, and you mean I DONT have to pay the shipping to return it? So thoughtful of you guys!!! Gtfo. Very unhappy with the service and will not be buying from again.

I called in last Friday to see if they cold ship same day to have them delivered on Tuesday, my last day in the office before Christmas. They promised me they would ship them that day and they’d arrive Tuesday. I just got a notification that it didn’t get shipped until yesterday and will arrive on Wednesday when I’m not in town. Now I won’t be able to get them for Christmas for my girlfriend. Why promise something you can’t deliver?

I liked the shoes I bought a few weeks ago so I ordered a $ 200 gift certificate for my friend and then bought my mom a pair for Mother’s Day (6 days out). They don’t arrive. When I followed up to find out why, they said it was out of their hands but that they could send them now. No attempt to rush delivery, just an offer for a discount on another pair which would arrive with a lovely bow. Thanks for nothing. Lousy customer service.

Love Tieks as long as you get the matte leather variety. The patent leather, while it feels soft, does not stretch like the matte leather.
The patent-​leather ones killed my feet after a few hours but alas, company policy does not allow returns of worn shoes.

Wonderful company! I placed an online order. The shoes arrived as described, and the fit was right. The packaging was extraordinaire! I found the quality average for the price point. Similarly priced shoes at Nordstrom, are comparable in quality. Unfortunately, the flats did not work for me, due to an overall lack of arch support — not a flaw of the design; just not right for me. Making a return was easy. I simply used their website to contact Customer Service and explain the reason for my return. It was approved in a short time, and a pre-​paid return label was e-​mailed my way. My account was credited within 2 weeks. I would do business with Tieks again, and would recommend to a friend.