CVS Pharmacy

Typically you wait in line forever. and sometimes the phone line is busy, but that is not the scary thing. About 2 months ago they were so understaffed that they needed to bring in pharmacists techs. from other CVS. The excuse they gave to me openly twice.“CVS doesn’t pay. we had 7 people quit this week”. Although I feel for the employees. the one golden rule of Customer Service is that you do not burden your Customers with your problems and make excuses. It was way too much information. This went on for weeks!
They completely messed up my scripts. and once they are filled and you pay. there is no going back. Gave me the wrong dosage on 2 meds. And you have to reconcile that back with your Doctor.
When I asked. how is it that a major corporation like CVS can’t handle the number of customers and all the staff leaving. and be in compliance with the laws. they had no response. It is being run like a local 7 eleven. For God’s sake call up your huge corporate headquarters here in new England and get some help.
I do not trust them to fill my scripts.

Don’t go there for prescriptions. Over the past year they have gotten worse and worse. Promised time for pickup is a joke. You stand in line or sit for up to an hour or longer. 3 days ago I was back for the third time in as many days and my medicine still wasn’t ready. «We’re backed up,» said the clerk. No kidding! Hire more help. Once you get to the head of the line you aren’t necessarily going to get your meds. They search around through racks of bags which seems an ancient way of doing things. Half the time they can’t «find» yours. Then it’s a game of «20 questions» to find out where it is. No one back there seems to have a clue. Totally unprofessional. I seriously am considering taking my business to the Walgreen’s across the street. They usually have few customers so the wait can’t be very long. If CVS keeps screwing up this way, then Walgreen’s will have LOTS of customers very soon. By the way, the CVS store manager is never on site.

This place is busy but it has to be because it is 24 hours. We go to the pharmacy but do not know why. There is a female pharmacist that I would say is the rudest most unprofessional person in Beverly. She yells and screams at customers and other workers. She yells your business out so the entire store can hear what is going on. I made the mistake of asking her once what over the counter drug I could take and I was belittled. I walked out once because something that I was promised 4 hours earlier was not ready and she was paging me to yell at me. I was having a high priced drug delivered there from CVS Caremark and she screwed up the order until I had to change where it was sent and she of course blamed me for them losing it. I keep hoping that management will take care of this but at some point I will have to move my 16 prescriptions elsewhere.

I check store hours on the minuteclinic website, it says 7pm. I go there, the time is 6:42 by the time I check in, the computer tells me they’re not accepting new patients at this time. I hear laughing behind the door so I knock, the nurse practitioner opens the door and apologizes but she can’t see me, she’s with a patient now, the computers shut down at 6:45 and we aren’t taking any new patients. So I look at my phone and it says 6:42, I tell her it’s 6:42 and she laughs and says she can’t help me, after I show her my spider bite and that all I need is an antibiotic so that I don’t get cellulitis. Why would anyone go there to experience this poor level of service?

For a CVS, this one was A-​OK. Went in looking for bug bite lotion and sunblock, they had both and an extensive selection. Counter was immediately available, smooth transaction.
Large, clean CVS that is 24 hours. Viva!

This place doesn’t even deserve 1 star. Seriously, every single time i order a prescription they either mess it up or don’t call me to inform me of a problem that arose. My DR has called prescriptions in before and they mysteriously never get them. But when i called cvs caremark they said it shows the DR called it in. it takes them forever to even assist you. i didn’t think it was possible for people to be this stupid it really just baffles me. Time to move my Rx’s over to walgreens…

This is a review of the Minute Clinic, not of the CVS itself. I signed into the automated portal at the Minute Clinic and was put on the waitlist with only one person ahead of me. After waiting for over 30 minutes, the nurse practitioner came out and said she was sorry but she wouldn’t be able to see me b/​c they had to close at 7pm. I asked her why the portal had let me sign in (it’s supposed to stop you from signing up if there isn’t enough time left — and in fact, I was the last person it let sign up — about 3 women came up after me and it wouldn’t take them) if there wasn’t enough time and mentioned I had been waiting for over 30 minutes. She looked at my name on the portal, asked if that was me, and when I said yes she said «well I’m sorry but we have to close at 7pm». When I asked again why it let me sign in, she said the last patient had taken longer than usual. I asked her why she hadn’t come out and told people, b/​c if she had I would have been able to go to another CVS clinic or urgent care clinic to try and see someone. Telling me at 6:45 didn’t leave me time to go anywhere except the emergency room. She repeated what she’d already said and told me I could come back tomorrow. When I told her I couldn’t, she went back to saying they had to close. I was so disgusted with her insincere tone that I just left.
She was rude, inconsiderate and completely disrespectful of my time and illness. You’re running a healthcare practice, not a beauty salon. It should not allow you to sign up and tell you that you will be seen, if the nurse practitioner is able to just waltz out and say no. And if it’s an issue of CVS not wanting to pay overtime, then shame on them for not crafting better hours or hiring more nurse practitioners. If the clinic has to close at 7pm, then perhaps they should stop taking patients at 6pm. It was a very negative experience and has made me think twice about visiting a MinuteClinic ever again — and I will definitely not be attending the one in Beverly!

The Minute Clinic here was fabulous. If you get here early on a Saturday morning and are with someone that despite having health insurance refuses to see a REAL doctor, THIS is the place to be. No wait. In and out in 15 minutes tops and with a prescription to boot!

This is the average CVS. It only is helpful for late night trips in the area. It basically picks up where the previous 24-​hour one on Endicott Street in Danvers left off.

This review is not so much about the CVS as the minute clinic in it. The nurse practitioner that was working was clueless, and asked me what medicine I wanted to take!!! What??? What did I wait 2 hours on a Sunday to see you for? I should have payed the huge fee and gone to the emergency room!!! Unless you are ready to diagnose yourself (thankfully mine is a reoccurring breathing problem) save the trouble and wait to see your regular doctor!

This is probably the best CVS in terms of service, cleanliness, and stocked shelves. They are not the best CVS for deals & coupon hunting, as they don’t accept competitor coupons like their Rantoul St. location. That being said, I still get my prescriptions filled here; the pharmacists are generally really on top of things, though they can seem a bit flustered sometimes (then again, I would too, with long lines & odd customers). They also don’t always have the display-​coupons and seem to run out of the flyer by Sunday evening. All in all, a beautiful CVS, but the bargain shopper may prefer elsewhere.

As far as CVS goes, this is a great one. They just opened this new building last year.
Shelves are stocked, it is clean and neat, I can always find someone to ask a question, it has the usual flip-​flops — to condoms-​to chewing gum — to stationery complement of drugstore stuff.. . and this one is open 24 hours. Which I thought was silly and ridiculous when I first saw the sign — who needs to go to CVS at freakin’ 3 in the morning??? Um.. .I guess I do. I’ve been after midnight probably 3 times in the last year.
It is also just a skip from my house.
And, if there is a line, another cashier appears quickly.