The UPS Store

Susan is incredibly rude and refused to answer my question. I just hung up the phone because of how nasty she was. This isn’t the first time I had a rude experience at this UPS, and I will never go to this store again. This store needs a total upheaval.

My husband took a family project into the store 10 minutes before closing to be laminated — a task that takes minutes to complete. Upon entering the store the older lady with gray hair repeated the statement, «I wish everyone had to work retail» over and over to make him feel badly for coming into her shop close to closing. His receipt was stamped 2:56 which means he paid four minutes before closing.
On top of that, the woman laminated the pictures too close together on four of our objects which she pointed out and unapologetically showed to him as if his late appearance in her store justified the sloppy job. When we cut the pictures the laminate came off all the pictures. (I am a teacher– laminating is not hard).
Witchy attitude a shoddy job to boot.
I hope that lady was having a horrible day and kindness and human compassion are not as lost on her as it appeared.

They charged me a dollar to tape my 12 inch box, then didn’t tape it in front of me like every other UPS store I’ve ever been to.
The store has a for sale sign, go figure.
This review is a little snarky, but a dollar? Really?

If I could leave zero stars I would. I received TERRIBLE customer service today. I dropped off 3 packages on a Saturday. One of the three were shipped back to me on Tuesday. I went in to the store to ask if I could reship it and told them the story of what happened. The one woman that was there yelled at me, cut me off and had an attitude when I was just asking her questions calmly about how to solve this problem. I will now drive to Christiansburg for any UPS needs. This store was awful and the behavior was uncalled for.

DO NOT HAVE THIS UPS STORE PACKAGE & SHIP ITEMS TO YOU!!! Susan the store owner packaged 150 pounds of equipment into a box rated for 70 pounds with only peanuts and a strip of bubble wrap. The majority of our units were damaged, some beyond repair. The worst part is that the owner of the store is not taking responsibility for her actions and the claims process has been messy and full of delays. We are losing thousands due to the damages and the store owner is arguing against us receiving our freight charges back. Her over-​the-​phone demeanor is unprofessional & I highly recommend you stay away from this UPS store!

If you pack your things yourself, you should be fine using this location. BUT… if you want them to package anything for you, I’d think twice. They packaged an antique clock for me, and when it arrived, several bits were broken. The packaging even appeared insufficient, and I got the impression they merely worked with the smallest box they could stuff it into, adding the padding that would fit instead of the proper amount of padding that would protect the clock. Now, you might be wondering why I didn’t just file an insurance claim. I did. We’d even purchased additional insurance for this high value item. After receiving it in more pieces than shipped, I jumped through the hoops of their claims process, diligently following their requirements and taking the large number of pictures they need to substantiate the claim. I eventually gave up on seeking reimbursement. The end. No insurance reimbursement. No follow-​up. No additional information seems to be available. Fail. F.

If you’re a student on campus and need to get something printed, and fast, go here. I go here all the time to get stuff printed and the service is phenomenal. They do everything from flyers and posters to bound books. Plus, its right by campus. I recommend it to everyone. UPS rocks!