Fun In Motion

I purchased a pool from them about 3 years ago from their Arlington Heights location. OMG never again will I deal with these people.
When we sat down with the salesman we knew we only had a few options to choose from. We live in Chicago and the city lots aren’t that large so we had to go with a 15′ round pool. Their selections were nice as far as the liner design and the outer shell.
My husband specifcally asked if they subcontract their installers or if they have their own. The salesman stated they do not subcontract, that was one of the main reasons we opted to go with them.
A few days later the installation manager called and gave me the number of the person who was doing the installation and tokd me to call him to set up the date. I didn’t think anything of it, so I did. A few weeks later a crew showed up to do the installation. My husband stayed home and when he called me he was fuming. First it was a subcontracted company, second they wanted to charge us extra money for digging deeper than normal. But they didn’t tell us that until they were done.
This was installed in July. My son had buddies over all the time and the pool was getting its usage. A few weeks later we noticed that we felt pointy rocks at the bottom of the pool. It wasn’t coming through the liner but you could feel it. I called the installation manager and he told me to call the installer, that they would be the ones to warranty it. Well at that point I knew I was going to have a problem. Subcontractors were a bitch to get ahold of and they didn’t want to come back.
I called teh installation manager again, he old me to call in the spring and they would come first thing to take care of it, because the summer was very busy. After a year of phone calls and store managers and installer managers thinking I am a nut case, no one returned my calls nor showed up.
Needless to say the rocks became worse over the last years, although they didn’t rip through the liner. I got fed up with not getting an answer and my husband getting pissed because he didn’t want the pool in the first place (as he stated it would be more problems than it would be fun) so now we are stuck with getting someone to come out and clear out the rocks that had protruded. Even though that is what the installation company stated they had to do thats why they charged us the additional money.
Never use a company that uses sub contractors because if you have issues they will most likely not be taken care of.
Their customer service and customer satisfaction sucks. Beside the rock issue the actual installation is great. The pool holds up there are no leaks, etc. But I could only give them 1 star because they wouldn’t come back to fix the issue.

This place advertises that its deals are real and no phoney discounts. I have always found that to be true. All of their stuff is at super low prices and everything is of great quality. There’s lots to choose from, from pools to spas for your home. With this place as your source, you can turn your home into a resort affordably!