Jiffy Lube

This Jiffy Lube never try to rip me off. I’ve been here about three times and the guy Gunnar there has always been a peach. He needs a promotion.

You have an outstanding person in Grant Jones! I have never been treated so kindly anywhere as when I see Grant’s welcoming smile and have the blessing to experience the highest level of customer service ever. As far as I am concerned, he should hold seminars for every employee you have. Your business would skyrocket when people return simply because of being treated like royalty. Thank you so much, Grant!!!

Went in for their $ 24.95 special that is advertised on a big banner outside of their shop. After dropping off my vehicle and sitting in the waiting room for about 30 min I was told my car (Jeep) was done and the bill was $ 45. Apparently they have to use a special filter (no other place has charged me extra) and extra oil (never charged extra anywhere else). Won’t be back. Valvoline on Lyndale/​86^th is much better!

I waited for 5 minutes upon arrival before anybody acknowledged me. The employee came in, said «What do you want?» I said I needed a standard oil change. He said, «Pull your car around.» I did. Then I sat back in the lobby and waited for approximately 5 minutes. The same employee came back and asked for my keys, which I gave to them. Then, without saying a word, he went back out, got my car, and drove it into the shop. They began performing an inspection on it. After about 2 minutes, I became uncomfortable because I hadn’t been checked in, and nobody was informing me what was happening or why. I walked into the shop and expressed my concerns. The two workers looked at each other, rolled their eyes, and laughed. A different employee told me that this was just the way they did things around there. After I expressed that it wasn’t like that at my last visit, they again rolled their eyes and scoffed. I was finally checked in, which went as follows.
«High mileage oil?»
«No, just the standard please.»
«34.99 or 24.99?»
«24.99 but no vacuuming please.»
«We don’t even do that for the 24.99. You can wait in the lobby.»
I waited for another 2 minutes or so, at which point he came in, told me my total and took my card. He handed me my card back, and told me the receipt might be a little messed up because the printer wasn’t working. The receipt was three streaks of text, completely illegible. It was obvious that the printer was out of ink. Nobody discussed the diagnostics with me, and my check engine light was still on when I drove my car out of the shop on my own. I am absolutely disgusted with the quality of service I received and will never return to this, possibly to any, Jiffy Lube.
I later received an email asking me to do a customer satisfaction survey. I filled out the comment section saying why I was so dissatisfied. I checked the box saying I would like somebody to call me back. Three months later, nobody has.

I have used Jiffy Lube on Louisiana for my oil changes since moving to the Twin Cities but the last time They decided to give me a higher grade of oil without consulting me, at the same time they replaced 2 bulbs for me and even with a 10.00 discount I still paid 100.00!I called them after and they told me they were very sorry for the confusion and told me they would send me a coupon for a free oil change, to this day I have never received and this was over a year ago! I will agree the guys here are great but they should not take it upon themselves to decide how much to up sell me without discussing first. Very disappointed that they never followed through.

I usually go to this location for oil changes. Now that my car is out of warranty, I don’t really get service done at the dealer. I do when the car is under warranty, because I don’t want them to try and weasel out of a warranty repair and blame it on some random shop I went to instead. Now that I’m out of warranty, I’ll go somewhere cheaper!
So I go to this Jiffy Lube. The pros are, it is 3 blocks from my work and they almost always have some kind of coupon available. There is usually some kind of $ 5 or $ 10 off coupon on their website, and if you go in and get the earlybird special you get another $ 10 off. This makes the price much more reasonable. I hold off on going until I can find a decent coupon for them.
The add-​ons will get you though! Be careful! Yes, it IS important to change your air filter and cabin filter. BUT, These items are pretty cheap. For my car, they both go for around $ 15 each on Amazon and they are super easy to install. Just look on YouTube for a how-​to video for your particular car. Generally anyone who can put together Ikea furniture can handle changing an air filter. So when Jiffy Lube wants $ 40-​$ 70 for this service, I just politely say «no thanks» and do it myself. Also, JiffyLube will put a sticker in your car telling you to come back in 3,000 miles or 3 months. Check your owners manual. Many cars these days recommend every 6 months or 5,000 miles. You might be going more often than needed!
They’ve done generally good work. I’m in and out quickly. It’s priced pretty well. No complaints.

I went in for a little car maintenance. I need a new motor for my window regulator (It can take hours to get the window back up if I put it down), so the first thing I said was «Don’t put down the window».
What is the first thing they do? Put down the window.

I’ve never been to a Jiffy Lube, but the day I rolled up to get an oil change I was impressed. As soon as I pulled in, employees scattered to tend to my car. I was greeted, directed where to wait, and asked if I would like to try to the, uh, fancier (more expensive) oil. I said no and wasn’t hounded about why I should. Thank god.
What’s this? Someone is vacuuming out my car? I didn’t ask for that, is it complimentary? The nice manager behind the counter assured me it comes with the service. That, and a nice wipe down of all my windows, inside and out! Nice.
I was asked if I needed any new windsheild wipers. Well, yes, but I don’t like to pay $ 35 for it. They charged less than half that, no hidden «installation» fees. Yes, go ahead and change my rear wiper.
The nice employee then very quickly went through a check list of fluid levels, tire pressure, and who knows what else, but I like that he did it quickly. It shows that they are commited, go the extra mile, and his speediness acknowledges that I don’t want to spend 20 minutes talking about windsheild wiper fluid. Quick, easy, painless.
The manager handed me not only a printout of exactly what was done, but cited exactly how long it took («11 minutes 31 seconds», wow!), coupons for my next visit, and a free car wash code.
The question is, will I be back? Awww yeah, and you should go to. I’ll tell the world about this awesome service that went above and way beyond my expectations. Thanks for the nice experience and great customer service. Really!

Early bird special is a decent deal. Other than that though, you might find a better deal else where