T-Mobile

My wife and I went there on a Thursday at 8pm to switch from AT&T. Shawn was super helpful and was patient as I spent 30min deciding between a new iPhone or a droid. He didn’t pressure or upsell the more expensive phone and by time we got done transferring service it was 9:30pm (they closed at 9pm). Shawn was obviously obligated to try and upsell a tablet and he didn’t push it when we said we weren’t interested.
For what it’s worth… T-​Mobile LTE is faster than AT&T in the south metro. And our service is unlimited LTE data for less than we were paying for 6GB on AT&T.

Well, I am not pleased. A few months ago I switched to an iPhone on the Jump program after spending years buying my phones out right, having them insured and when there were problems being able to get a replacement for like $ 40 bucks. When I switched, I specifically asked about that, because I knew that iPhones, when dropped, have the tendency to get the screen shattered. And today, guess what happened? So I went to this location and was told that I would have to call an outside service and get charged $ 179 bucks to get a replacement. So much for being insured. Now I get to live with a shattered phone because I was lied to. Awesome customer service guys. Not.

Let’s start off with I’m always apprehensive about going to the cellphone store, a «deal» somehow translated into an arm and a leg for such and such feature.
Service: This experience took phone shopping to a new low. I honestly now despise the whole idea of a phone, T Mobile ruined the fun of getting something new and shiny and turned it into a dreaded chore.
It’s a feeding frenzy when I have to go in with my dad. He will keep saying he wants the fastest and latest whatever and I feel like I’m battling piranhas when I have to nicely but repeatedly tell all the sales people to back off. On this particular visit the sales woman that «helped» me keep pushing the warranty even after I explicitly said no several times and stated it wasn’t economical for me. She also forgot to activate my phone meaning I had to come back after I had driven home to turn it on. I found her to be very rude and condescending, hopefully other customers don’t get the same treatment I received. I think I’ll have to go to another location from now on.
Products: Personally I find the selection limited because there are only high end phones, every single one is geared toward getting internet and extra features, which is hard for individuals looking for just the basic calling and texting, and those on a budget.