Einstein Bros Bagels

They have horrible service. It takes you forever to get your food. And when you do get your food it’s usually wrong. Very very overpriced. Save your time and money.

I have been coming to this place since it opened (and before it was Einsteins). Over the years, service has declined drastically. The one star they receive from me is because the food is pretty good but… We ordered 1 bagel lox sandwich with double lox, toasted, 1 bagel lox sandwich with only cream cheese and lox, toasted, 1 plain bagel toasted and another egg and breakfast bagel. The plain toasted bagel came out perfect! The egg and breakfast bagel was fine but barely toasted. I guess that’s because we ordered it exactly as it was on the menu. The 2 lox and cream cheese bagels were not toasted and both had NO capers, tomato or onions. Very disappointing except that the food was tasty. At home I had to add capers, tomatoes and onions. Service was absolutely disgusting. The assistant manager took care of us and acted like she didn’t care, like she had some where else to be. Maybe she was upset because someone called in sick and she had to take their place at the register? I’m not sure, but her attitude is common place with nearly every worker I have encountered there recently. I have been going there less and less over the years and this is my last time. I’ll never visit this place again and receommend others to think of going elsewhere.

Great friendly high energy staff! Coffee’s great.
Stopped by during lunch looking for a place to read during my lunch break. Good choice!

I ordered a bagel with nova and cream cheese toasted I received it cold and not toasted the order was to go I came back in to let them know that I had ordered a toasted bagel and that it wasn’t toasted and the manager, a black gentleman decided to basically call me a liar telling me I didn’t ask for it toasted
I’m only ordering my bagels toasted like that for over 50 years
I will never me back at this place I called their main office never even received a call back they lost a long-​time customer because of a manager that’s worthless and has no idea how to speak to customers extremely extremely rude management stay away and then to top it off they give you to paper thin slices of of Nova, rude management and poor value why would anyone go back

2 stars seems about right. My experience wasn’t completely horrible (I got my usual bagel, which was good). The lady who took my order was very nice. But the cashier didn’t even acknowledge me, at all. I walked up, said «Hi», and got no response. I waited about 2 minutes as he was talking to someone else behind the counter and He just pulled my order up without confirming anything or even telling me the total. I handed him the money, he gave me my change and still didn’t say a word to me.

Waiting 40 min in the drive thru because the workers were having a ghetto fight. Ridiculous. Stay away. The inside is filthy too. Gross.

The French Toast Bagel with the Nutcracker Topper is amazing. Applewood bacon, with honey and pecans. Whoever invented this bagel is a genius!

Awful. Super slow. The workers all yak instead of making food. Its a bagel place. I could have made my own bagel sandwich from scratch in the time it took them to make this overpriced junk. Never again.

First, bagels have gotten smaller. Second, needs better cleaning. Third, I thought they needed more personnel on Sunday. I returned on Monday because I assumed it would be better. Wrong. Takes 15 minutes to get to order taker who tells me there are no sesame or poppy. Former will be ready in 15 minutes, latter in over an hour. I tell him I’ll order a baker’s dozen of sesame, pay and return from another stop in ~15 minutes. 15 minutes later I return and the cash register girl is handing out sesame bagels to new customers, but hasn’t bagged mine. She says she didn’t know the sesame bagels ready. Packs them up & I take them home to discover that her idea of a «baker’s dozen» is 12, not 13. Who’s mis-​managing this location?

The last couple of times at this location and at the place is very dirty. I came today at 10:50. Not busy. All standing around talking and no one cleaning unless in the way of a customer. Several employees hanging around drink and pick up areas. Today I am a bit extra frustrated as my bagel with salmon spread was made with very little spread. Not cool.

Its decent enough if you want a fast food bagel type of selection since you’re in Boca there’s a lot more to choose from but I was in a rush so I got this they were a little cheap with the capers could have used more lox but again for a fast food chain it’s ok

I have come here multiple times because it is close to my work. It seems like I consistently get poor service at this location while when I try other locations close to home I get better service. The following have happened on different occasions at this location: 1. ordered a mocha coffee and left before tasting because it was too hot — was half way down the street before I realized there was no mocha flavoring/​syrup in the coffee :(drove back and had to ask them to correct it. 2. got a coupon to try a free bagel hotdog — sounded like a great idea until I got there and found out it was cold! I personally am not a fan of cold hot dogs — and I mean cold not room temperature. I asked if they could heat it for me and they refused to do so. I thought the free hotdog was an enticement to try it and potentially purchase more? I thought it was gross and would never purchase this item again. It would have taken them 30 – 60 seconds to heat this for me and they were not busy. 3. I got another coupon recently for a free bagel topper. The wording on the coupon was a little confusing for the staff at this location apparently. I thought it seemed that the topper would be free but I would have to purchase the bagel — the employees thought the whole bagel and topper were free but I needed to purchase a completely different item off the menu to get it for free, A manager got involved and told me that I was correct, I needed to purchase the bagel and the topper was free. Somehow I still got charged $ 3.00 though and this seems a bit pricy for 1 bagel but I was annoyed and just wanted to leave so I just paid. On the bright side, the nutty monkey topper was amazing and if it weren’t so many calories I would eat this every day!

This place is a pig pen. The workers are obviously unhappy because you can see it in their faces and hear it in their voices. When I asked who the manager was and it just happened to be the guy at the register with one of the worst attitudes I have ever met in the food service. Not a single garbage can was empty. The floor was filthy and you could tell it had not been swept in a long time. If the people could not care about the business or its appearance, I can only imagine what is going on in the back ground where we can not see what is going on. This place needs a health inspector and a complete employee removal up to the manager.

The coffee was hot and seemed fresh.
Garbage cans running over. Coffee area messy and nasty. Tables dirty and trash on them. Staff was arguing behind the counter when they could have been cleaning the dining area.
The guy taking our order was speaking rudely about the customer in front of us… loud enough everyone could hear.

Had the thin bagel with a shmear of cream cheese. It was delicious. They have so many different kinds of bagels and a great choice of cream cheese toppings. I always order a bagel and cream cheese. The bagels are so fresh tasting. Someday I’ll try their sandwiches. They always look delicious.

30 minutes to get a couple cups of coffee… The line was to the door at noon on Sunday during «season» and this establishment failed at being fluid and efficient in every regard. We will NOT be returning to that location. 2 stars for the coffee being good though!

Wow what an awful experience! We walked in and as expected for a Sunday morning there was a line out the door. Their process– one person taking the order/​filling up bagel orders, one woman (the manager) taking people’s payments which was all she was doing (well sipping her coffee during customers), one gentleman Making the food, one guy taking 30 minutes to fill an ice machine and one last employee sitting in the dining area watching this all go down.
It took us 20 minutes to order our food, they were out of a ton of things so orders had to be adjusted. Once we went to pay the manager, whose only job was to take payment, walked away!!!
The store was messy and the employees had no sense of urgency. The poor couple behind us just wanted coffee and waited on that long line and was told they just had to go straight to the cashier? Really?
This experience honestly tainted my view of Einstein’s and how they run their stores. The food was good but at this point it really didn’t matter.

Ok bagels and coffee, but I much prefer Brooklyn Bagels chain.

I’ve been upset with Einstein Bagels for a while now for discontinuing their Cool-​Cap Iced Coffee. This was my go-​to drink when I was craving something sweet. After an entire morning of errands, without breakfast — not even coffee — I stopped here. I got a bagel egg sandwich (with spinach, mushrooms & Swiss cheese) which wasn’t bad but not great either but, who cares about that?
Here’s why I’m writing this… when I was about to pay I see the cookie tray, a chocolate one caught my attention. This one is called the Mudslide Cookie. OMG this is amazing! It’s a cross between brownie & cookie in one. Soft center with perfect edges, I’m telling you it’s heaven for chocolate lovers. You have to try it!
For this cookie I forgive Einstein Bagels for the Cool-​Cap incident, oh and the employee that took my order was good too.
3 stars as an overall but 5 stars for the cookie!

Delicious as usual they have great sandwiches and smear of course doesnt matter the time of day bagels are good for its up to you how bad u make them lol but either way its a great place good service good prices