Mattress Firm West Boca Raton

I originally purchased a Tempur-​pedic GrandBed mattress. Since the GrandBase (the adjustable base made specifically for the GrandBed mattress) cost like $ 4000, I instead decided to purchase a lesser expensive Tempur-​pedic «Ergo» base for $ 1000. The salesman insisted that every mattress in their showroom would work with every adjustable base in their showroom, so kind of a no-​brainier for me.
After my purchase I was notified by the Mattress Firm district manager that the salesman had misinformed me… the Grand Bed mattress cannot be used with any other adjustable base. He apologized and offered to give me the Grand Base for no additional charge — a $ 3,000 savings.
I ended up declining the offer (sadly) since the Grand Base was too large for my bed set, and ended up returning the Grand Bed mattress and exchanged it for the Cloud Luxe Breeze and ergo base… a decision I’m VERY happy with. Such a fantastic mattress.
Moral of the story is that mistakes happen, but these guys went over and above to rectify it and ensure I was taken care of and happy in the end. Well done Mattress Firm. And my specific appreciation goes to the district manager –Nick.

Worst experience of my life. BED BUGS!!!
I purchased a NEW or what I thought was a new box spring from this corrupt company and somehow ended up with a used one INFESTED with bed bugs. Completely ruined MY mattress as well!
The aftermath of trying to resolve the issue with this company was by far the most horrific part of my experience. There was 0 sense of urgency in the matter and they did not seem to really grasp the damage that had been done… They made me feel as though I was overreacting and crazy. Mind you I just moved across the country and now have no bed and can’t stay in my room because it hasn’t been exterminated yet…
I would never suggest this place to anyone!!! This could easily happen to you!!! Don’t do it unless you want the bed bugs to bite ;)

James helped me find my new Serta memory foam mattress. He was very helpful and competitive with making a deal. I went to a few other stores but would recommend going to mattress firm. Thanks for your help!

Great service. Our sales rep was very knowledge on mattress we need… thanks Steve Q! Will recommend to everyone.

Excellent service, all my questions were answered, Steven Quiñones & Steve Gold were very helpful! They made the presses extremely easy for us to come to a final conclusion

Very pleasant experience
Stevie Q and Steve Gold were extremely helpful
We left feeling very confident and satisfied with purchase and service

I have always bought my mattresses from here. And I always use the same salesperson… Steve Gold.
Buying a mattress is not easy and not inexpensive.
As a single mom it’s scary because you want to make a decision you feel good about. Every time I leave him I feel as if all my questions were answered and I feel confident about my decision.
Now I bring other people here to speak to him if they need a new mattress.
I Highly recommend.

Not the best experience. Not willing to deal at all. Mattresses are not the best out there. Thanks but no thanks

If you’re going to be a mattress salesman, having a last name like Spring can’t hurt.
In fact, Doug Spring made shopping for a mattress so quick and pleasant today at Mattress Firm, I was on my way home with the goods in the back of my SUV in about 20 minutes. By the way, this used to be a Mattress Giant.
I was able to stretch out on several mattresses that were vying for a spot in my guest bedroom while Doug laid out the pros and cons of each. No hard selling. I wasn’t looking for anything too fancy… just comfortable and firm enough for those occasional guests.
I probably ended up with a slightly better mattress than I planned on walking in, but I received some flexibility on price which helped cinch the deal for my first choice.
Forget that $ 70 delivery fee. Doug brought the mattress out and slid it nicely into the back of my vehicle. I know I’ll sleep better tonight with this chore so easily out of the way. I have guests coming to town next week.