Artisan Optics

After requesting for my prescription a number of different ways, including written requests for an emailed or faxed prescription, I ended up receiving something in the mail a week or two after I actually needed it.
I added a star, because I think the doctor is really good and it’s good business for them to monitor their customer reviews. That being said…
Check out my original review and notice the items they didn’t respond to or the details that they left out. I highly recommend this place for the doctor. For glasses, contacts, or ESPECIALLY FRAMES, go elsewhere.
Oh, and be prepared to be PATRONIZED prior to your appointment. I actually received two reminder phone calls to show up for my appointment WHILE I WAS STANDING TALKING TO THE RECEPTIONIST AT MY APPOINTMENT. Not one phone call, TWO PHONE CALLS!!!

My boyfriend and I both went here last May, and dropped quite a bit of money on glasses (combined $ 1200+ on glasses alone before insurance). The doctor was absolutely fabulous, laid back, witty, thorough, and the staff was very friendly and accommodating… at the time. We spent a pretty penny, but overall felt great about the experience.
Fast Forward to a couple weeks ago, one of my contacts ripped and I come to find out I have no replacement. Glasses are great for days off, but I need contacts for work. I called Artisan Optics and explained what’s going on and am told they can’t give me a SINGLE replacement contact because all contacts have to be ordered online. I understand that, but I needed one to get me by (though I offered to buy a whole box if that was an option), and I know they have some in stock, I left my original appointment with a new pair. I’ve been in contacts since I was in 5^th grade, and I’ve never had an eye doctor refuse to give me a single contact in a pinch, this is including when I used to go to ShopKo Optical. No kidding. So I ask if they know of anywhere in town with Acuvue 2s in stock, she tells me she doesn’t, to Google it. I asked her what I needed to do to be able to get them elsewhere, she told me to go in to the office selling them and sign a release and they’d fax the prescription over. After calling all over town and finally finding somewhere to fill them, I go across town, fill out my release and wait… and wait… and wait. The receptionist at the office I’m at calls over and they say they’re too busy to even check to see that the fax was received. I give up on waiting, drive to Artisan to see a father and daughter about to leave, and no other customers in sight. I explained to the guy there what was going on and was very rudely told that a doctor had to write contact prescriptions, and he was too busy, I’d have to wait until the next day.
The doctor was absolutely great, but sadly that doesn’t make up for the utter lack of service, especially when I really needed it. I’m happy to spend a little extra money for a quality product, but I expect a certain level of service to come along with that and Artisan Optics fell horribly short.

If you want fashion glasses for occasional wear with no concern for high prices or durability, choose Artisan. I splurged on $ 600 Bevel glasses. After 8 months they’re so fragile that I hardly wear them. The first chip in the matte coating appeared in the second month and more silver shows through by now. Their solution: charge me another $ 125 to replace a part. I’ve never before had glasses that didn’t perform as new for several years. Two stars for frame style and flamboyant sales staff. No stars for: backing their product once it’s sold, hours of operation, speed of filling orders, quality of merchandise.