Elements Massage

I am in town for business and am a wellness member with the elements massage where I live. I decided it would be nice to get a massage and relax after my long day of work and travel. I called at 6pm to see if they had any available times with a therapist who uses light to medium pressure. The receptionists were very sweet and helpful, and they were able to squeeze me in for an 8pm appointment that same day with a therapist named Phillip. I did feel some trepidation about using a male therapist, as I have never done so before, but Phillip was professional, attentive, and thorough. The only negative about the experience was the sound of the cars and sirens I could hear during my massage, but that has to do with construction, and not management. I love elements: it is affordable, relaxing, and the best thing I have ever done for stress management, sleep, and back pain.

The following is based on a single visit.
My boyfriend and I were calling around hoping to find last minue massage appointments on a Sunday afternoon. I was thrilled they had availability to get us both in, at exactly our desired time slots, later that day. The receptionists were friendly and helpful snd the lobby was gorgeous. Enjoyed their devorations, lemon water, and looking through a «get to know your therapists» scrapbook– very fun.
We were given options for deep tissue work or relaxing massage and both chose deep tissue. Paying a steep $ 85 each, we left confused and unsatisfued to say the least. Unfortunately, we both felt these were literally the worst massages we had ever experienced and both fully regretted having splurged.
My therapist was Phillip and he seems like a super sweet person– very professional in demeanor– but massages with absolutley no flow. He seemed to rush all over my body just sort of awkwardly working on this part then the next… My face rest was not appropriately adjusted and he began by pushing down on my back– this literally cut off my airflow. I asked for an adjustment and even after messing with the height of the face rest, I was still not able to breathe normally when he was working on my back. In the days following our visit, I had pinching backpain for the first time in my life.
My boyfriend said his interactions with his therapist were somewhat awkward and she seemed to not be strong enough to deeply massage him. This isnt her fault of course, but I sort of wondered why they didnt schedule him with the available male therapist. (We told them he was comfortable w a male therapist). Just sort of odd.
They seemed to notice our quiet exit and left a voicemail asking for a report in case there was dissatisfaction. I appreciated this gesture but was not comfortable calling and talking with someone about my dissatisfaction. I did complete their online post-​visit evaluation honestly.
I was surprised to find Unilocalers complaining about scheduling and policy rather than the quality of the massages. Hopefully we were an isolated case– maybe an off day. In any case, I highly recommend visiting an office with consistent positive reviews. A truly bad massage can seriously mess up your body. I can testify to that much!

Most of the massage therapists are well qualified. Scheduling is a nightmare. If I didn’t have a job it would be great — but I work 8 – 5 and often couldn’t get in for an evening appointment for close to two weeks. Also if you do the wellness program you save money on your massages but if you want to cancel it, they don’t make it easy to do. Disappointed in how the business is run.

My husband and I have been going to Elements for a little over a year now and have never had anything but good experiences! We did the one year of massages program they have as well as scoop up the great deal they had during the holidays. They have great hours and the receptionists are always helpful and friendly. I always book with Jason, who has given the best massage by far that I’ve had! My husband likes Katie.

I am a proud Unilocaler. I do not enter a business without Unilocaling first. I wonder if the other reviews are created by other massage businesses?
(Get a soda or coffee and get comfy this will be an epistle)
My experience is completely different then the other reviews on here.
I moved for work and have not been able to use my monthly massages. I called Elements. I have 8 massage credits. I explained my situation. The owner called me and said she put a hold on my account for 6 months so I would not be charged for any massages during these next 6 months. This gives me the chance to use my massage credits, a few of which I could gift to someone. I also will not lose the massage credits by canceling. The owner went above and beyond to work directly with me. I understand business. I should have called and cancelled months ago. (8 to be exact)
I now have six months to get my happy ass to Elements and use the massage credits.
I talked to Amy at the elements in Boise. Very friendly, understanding as very cool to talk to. I highly doubt that she would interact differently to another customer/​member. (I do think I have an awesome personality but I do not believe that influenced our business interaction.)
Elements is a 5 star business with a reasonable price. (And no I do not own stock in Elements massage)

Horrible, horrible, horrible. My previously posted review echoed many of the sentiments from the review by Steve T. It was allegedly removed from Unilocal b/​c I used the owners name… boo hoo, how dare we hold the owner/​manager accountable.
To make a long story short… I too was a member for many years and loyal customer. I tried repeatedly to cancel my account but they kept charging my credit card. Without telling the whole story over and over again… just look at the trend in the reviews and you’ll see the deal. Aggressive sales pitch, reasonable massages but very difficult to cancel the contract. Some of the worst customer service I have experienced living in Boise.
Very disappointed that Unilocal removed the first review after several months as it had all the factual data clearly outlined… quite frankly, I’m too exhausted to re-​live the Element Massage misery!

I have had the same experience as all the other reviewers. This is one of the most inflexible businesses I have ever done business with. There is one really great massage therapist there and she is almost impossible to get into. I tried for several months to get into this person and they promised to return my call and schedule me, which they never did. I too had over $ 240 in credit which I was unable to use. I was out of the country when I tried to call and refused to honor my cancellation over the phone. The owner apparently who sets the rule is never available to take a call. Know what you are getting into when you sign the membership contract.

For about a year I was a *member* if you’ve read the other reviews you know where this is going. I wish I would have read these before going to Elements and wasting hundreds of dollars!
I will say that the masseuse did a fantastic job, *however*, when I saw her last she informed me that she would be working at another massage place.
Shortly thereafter, I decided to cancel my membership. They won’t allow you to cancel over the phone so I showed up in person. I had 3 – 4 credits left. I asked if I could have those placed on a gift card. I was told I’d have to pay an additional $ 20 plus a $ 5 fee.
So let me get this straight, you’re running a buy one get one special which I can put on a gift card for $ 75 dollars but for me to transfer the $ 55 I’ve already paid you to a gift card you’re going to charge me a $ 5 fee on top of the $ 20?!!
On top of that I was charged for another month because I didn’t give them 30 days cancellation notice.
Did I raise my voice or yell? No.
Did I ever get a call from a manager saying,
hey Jack you’ve been a dedicated customer for over a year. We value your business and would like to give you those credits on a gift card for no additional cost.
Did that ever happen? No!
I now go to Boise Therapeutic Massage, no contract, easily beats Elements prices and masseuse is knowledgeable.

The prices they charge for massage are astronomical for this area. You can’t go here without getting a sales pitch rammed down your throat about their wellness club, and all i I wanted was a massage! The front desk girls have bad customer service and come off rude, I’m sorry to say. Boise Therapeutic Massage is like 4 blocks away and have much better customer service and they are way less expensive!

This place used to be really great, but it has just gotten worse and worse. Things started to go downhill because the owner is hardly ever available, and she ignored my attempts to contact her to, of all things, buy a year worth of massages for my wife’s birthday. Then you find out about little tricks with the massage club, such as the rules being rigged so that it is impossible to cancel without having to buy a last massage at full price.
For me, the final straw was trying to schedule using a gift card my wife got me. They refused to book the appointment without the code printed on the card which I didn’t have on me (as if just presenting the card at the time of the massage would be a big deal). I hope Amy starts to pay attention to customers’ experiences for the sake of her business.
From now on, I am using Boise Therapeutic Massage Center (right across the street).

My wife had a similar experience as the previous reviewer. She had been a ‘member’ for about a year, and when she found she didn’t have the time to use the massages, she called to cancel her membership. She was told that she had to come in to the office to cancel in person in order to sign a release. At the time, she had probably 4 massage credits (roughly $ 220) that she had not used.
When she went to the office, she was told that her membership required a 30 day cancelation, and that upon cancelation a) she would not be able to use her remaining credits and b) her bank account would still be charged for one more massage that she must pay for under the terms of her agreement, and that credit could only be used towards the cost of a full-​priced massage. My wife asked to speak with the owner (Amy Cook), but was told she was not in the office. Feeling stonewalled, my wife expressed frustration to the clerk and asked that the owner called her back, but Amy never called despite a few reminder calls from my wife.
I called Elements a few days later and asked to speak with the owner, but was again told she was not there. I emphatically stated the need for Amy to call us back or that I would take further action. We also called our bank and blocked Elements from charging our debit card.
A few days later my wife received a letter from Elements with a chillingly detailed record of the history of her interactions with Elements staff dating back to the date she opened her account in 2008. The letter closed:
«Regretfully, due to Cindi and Steve’s comments and behavior in the lobby to my staff, I am now requesting they correspond through email or mail only. Please do not call or come to Elements again or the authorities will be notified. We reserve the right to refuse service. Regretfully, Amy Cook»
Needless to say, Amy won’t have to exercise her right to refuse service to us.

We went here for some massages, which were good, and when we were done the owner began talking to us about a massage club where you get the massages cheaper than normal. For $ 55 a month you get one 55 min massage (which is pretty expensive for a discounted price, the normal price is $ 75!) and we would get $ 40 bucks off the massage we just had, and a free 30 min massage you could add on to another. Unfortunately, if something sounds too good to be true. it probably is. We continued the massages for 3 monthes and because of some financial issues, decided to cancel. We were told at sign up that there is no contract, no fees, cancel anytime (which is also on their website) but we were told that we would have to pay a $ 110 cancellation fee! Now, if we were getting massages out of this it wouldn’t be so bad. but who would agree to sign up for the membership with a fee like that. When we politely told the receptionist that we were not informed of this fee she said it was told to us when we signed up and in some paperwork we had signed. With two people sitting and listening to their sales pitch, don’t you think ONE of us would have heard this? If it was mentioned we would have never signed up and we would have just paid the extra $ 40 for the one time massage. I am very good at saving paper work and nothing I got from them says anything about a fee for cancelling. What, am I just supposed to continue the membership for the rest of my life to avoid throwing $ 110 down the drain!!! The massage therapists are pretty good, but unfortunately it doesn’t validate the shadiness of the owner and the unethical sales tactics for their membership program.