Eyemart Express

So the commercial on TV is kinda BS. Yes, they have $ 19 glasses, but it’s what you would expect, garbage! I guess it worked because it got me in the door. The hurry up and wait for your glasses is also BS. Mine took 10 days! The upselling makes you feel like you’re being talked into something! So why did I give them 4 stars?! It wasn’t because they only got $ 400 from me! It was because of their customer service. They worked through all my eye related issues and got me the glasses I wanted. It took 3 visits, but Brian and Christine were over the top helpful! I sooo appreciate it when sales people take the time to listen! Thank you so much!

Eyemart is awesome! Great customer service, fast service and you get your eye exam and eye glasses all the same day! Katrina is the best! She is very patience and she helps you find just the right eyeglasses!!!

I have never been treated so badly. They charge a fitting fee for contacts even when you have been going there for years and know how to put your contacts in. Also the ladies in the front office for the exam are very rude. Me and family have been going here for years and I will not be back.

Great customer service. I went I’m intending to purchase new glasses. I explained to Katrina how uncomfortable my glasses were. She changed out the nose pads free of charge. They are great now. Thank you. I would recommend you to all.

They are so very good at taking your money. And then so very, very terrible at getting you the glasses that you’ve already paid for. This place needs a consultant to help them think through their timeframe/​staffing pattern. Or, like, helpful employees. Whatever floats their boat.

Nothing express about eyemart express! Very long lines and only 2 people working? I waited an hr and left, defiantly won’t ever go back!

As a newer Idaho resident, this was my first eye exam in the area. The exam went well, Dr. Kofoed was very nice, and the process went fairly quickly. I was less than enthused about the support staff. When I checked out, two employees thought their conversation about weekend plans was more important than acknowledging me standing at the counter, credit card in hand.
The staff in the frames section was more attentive. I brought in my own frames to have lenses replaced. The young woman who worked with me did her due diligence to search the insurance codes to see if she could get a lower price for me. I am used to paying about $ 200 for each lens, even with insurance, and she found a way for me to pay $ 86 (after insurance) for both lenses! My eyesight is very bad and I require lightweight, specially ground lenses so as not to have the fish bowl effect in my peripheral vision. I was very happy with that part of my visit.
I do think that the staff (at least the two I came I to contact with) in the optometrist’s office could use a refresher in customer service.

I came to eyemart for new frames. The place I was at before was wanting almost $ 800 for frames. The staff Eyemart helped right away, and were honest about how I looked in the frames. I left with frames AND sunglasses for about $ 100.
I will definitely return when I need frames again!

Great customer service. I went in just to get some glasses and already had an RX from another company. All the opticians working were clean, friendly and knowledgable. The girl who helped me was paitent. It took me awhile to pick out glasses. It was even on a saturday and was quite busy. I had forgotten my RX at home, so she wrote up the order and told me to fax the RX in the next day. I did fax it in, then about 20 minutes later I got a call just to confirm they received the fax and my order had been placed. I didn’t even ask for a call. So I am very pleased with the customer service. I would recommend this place over the other eyecare places in Boise.

First off, I love the eye Doctors. They are great. Where there service tanks is when you are looking at glasses. They do not have enough staff first of all. And if you are not buying something new they dont seem very happy to help you. I will only go there for eye exams and move buy buying to an online service.