Performance Bicycle

I would give PB 5 stars, but nothing is perfect. Every business has room to improve. My overall experience at PB was the feeling of a valued customer. The establishment is clean, organized, and well put. It is unfortunate that companies will only carry certain brands. PB carries solid brands. The best part of my welcome at PB was a remedy to my problem with my road bike I did not purchased at PB. That did not matter to the experts at PB. They asked, they were concerned, and they executed the service. For those things and more, I am grateful for Rick’s time and dedication in adjusting my bike saddle for my comfort. After having me ride around the store to observe me, he pinpointed the details I had related to troubleshoot my problem. With that adjustment, my cycling comfort is much better. Thanx Rick!

Checked out this bike store. Staff were very friendly. Todd was super helpful and made us feel welcome and offered some great advice for the bike paths. We were able to get some great energy snacks. Great place.

As a avid cyclist who rode several centuries through the years & the ALC ride from San Francisco to Los Angeles, my ride has always been a top priority. For years I found a primo technician in the Campbell, CA store whose name is Ryan. Following a cycling accident 12÷7÷13 that broke burst my C1 vertebra, Ryan reconfigured my bike because my implanted hardware no longer allows me to bend my head up so the racing bars had to go. Although I missed that low flying ride, I’m thankful that I’m not paralyzed or worse.
Fast forward to 3 months back when I relocated to Boise. After settling in, I sought out another Performance experience & found Rick at the Franklin shop. I needed to have my flat bar configuration raised even more & I think he sensed my bad feeling of losing the racing vibe to an even greater extent with a longer stem & riser bars just so I can ride again in comfort.
His attitude from the get go was positive and his suggestions, I feel, seem spot on. I will pick up my bike this week and can’t wait to test out his handy work. He gave me a boat load of hope that I would once again get lost in that spirit of freedom that a day of cycling can bring — I have so many roads to explore here in the Boise area.
More later. ..

We bought a tag-​a-​long from Craigslist. The seller assured me that the fork at the end of the bike attached to a bike seat. In reality the part connecting the bike to the tag-​a-​long was missing. We called the factory. Called the closest dealer (Walla Walla) they wanted us to drive there from Boise. Really? Then we visited 4 bike shops in Boise and 2 in McCall. Finally the bike co-​op referred us to Performance where Rick spent and enormous amount of time on the internet finding the proper parts for us. Because we live in McCall, he suggested we just order the part and install it ourselves. Two weeks later and minimal effort with installation and we are running. No charge. AMAZING Service.

Performance is hands down the best bike shop. Every time I go in I receive the best service. Rick always takes care of my bike, only performs the service that I need and not a lot of other stuff I don’t. I will only work with Performance Bikes.

At first I was drawn to the «right fit» bike scheme they had. I went in quite a few times within the past month while being undecided about what bike to get. The first time was ok it was slow and was greeted right away.
But was a bit disappointed when I asked about the right fit bikes, all that happened was him showwing me a small bike. Granted I am a small guy (about 5’4), but I grew up riding bikes that were meant for larger people. When I explained that it didn’t feel right, I was told that i’ll get used to it.
I did end up buying a bike from there, it was a GT Timberline XL size, used. For some reason they like to put in used bikes along with the new ones, which doesn’t make sense to me. On top of my stupidity of not really checking if the bike and all it components were fine, the «spin doctor» did a sub-​par job of checking the bike itself. Just checking air pressure, brakes, shifting, and the front shock. NOT bothering to check if the wheels were in true condition or not. Oh and the brakes even though they did work, had quite a bit of deflection on the rotors when the brakes were pulled.
Now I only rode the bike 4 times to and from work about, two miles each way. Not much could have gone wrong supposedly. Well on the 4^th day, noticed the rear wheel was wobbling quite a bit. So I take it into the store and ask if they could fix it under warranty. (During this whole time I had the bike I was babying it like no other. Didn’t drop it, or crash or anything.)
I walk up to the service area where the spin doctor was and asked if he could fix it. And before I was even able to finish my sentence he cuts me off by saying did you crash. He takes the wheel off and begins to work on it. And says that I was lying to him, and that I did crash. That it was the only way the wheel could have been this bad. And again even before I was able to finish my reply he retorts with a smart remark by saying none of our new bikes go out in that bad of a condition. And that he could charge me for the repair.
I don’t know what crawled up their asses or what makes them think that I am incapable of handling a larger bike than the «ideal» size, but with an attitude like that. I would rather pay for their free services elsewhere.
Overall: poor communication, aggressive behavior from the «spin doctor», and to be honest I wouldn’t be surprised if they did some bait and switch tactics on some customers. Not going there again.

Great place! Great service! Corporate prices with hometown care. They have adjusted and fixed my bike for free many times and they give great advice for the dyiers. Anyone who doesn’t like must be out of their mind!

I know we are all supposed to be loyal to our LBS and while I appreciate all they do I dont appreciate having to pay twice the price for everything.
Performance has been fantastic, the service folks are knowledgable and friendly. They know my family and I by name. Their service plan and loyalty program are great.
And they arent over charging me for everything I need to enjoy a sport I love

I’m sorry local bike shops. I know I’m suppose to stay away from evil corporate bike shops but Performance seduced me with their Service Plan (two free tune ups, 50% off bike services, etc) and Buyers Club card (earn 10% back on every purchase) when I bought my sweet 29er mountain bike. Who can beat that?! Plus I’m only in Boise till the end of summer and I can go to my Performance Bike shop back in Austin, TX. They also have great customer service too. I know. I’m a sellout. A sellout with 2 free tuneups!