Protronics Professional Computer Care

Protronics was the most unprofessional «company» I have ever had to deal with. I took my computer there because it has viruses, and after a week I didn’t hear back from them so I called. They claimed that they had left a message on my answering machine, but I never received a message. I asked them what number they called and they had a completely different number, and didn’t even know which computer was mine. When they figured out who I was, got my correct phone number and figured out which computer was mine, they told me that they would get right to work on my computer. Another whole week passed without any word from them, so again I called to check on my computer. They claimed that they were really busy and that my computer was next in line and they would call me in a couple of days. ANOTHER week passed, no word. This happened for 5 ½ weeks and finally they claimed I needed to pay an extra $ 130 more than the original price. I would never recommend them. Completely unprofessional.