T-Mobile

This location allowed someone whose name has no connection to my account access to my personal information and even allowed them to change my billing address. Upon calling the store manager lied to me multiple times, was unprofessional and rude, and disconnected our call prematurely (hung up on me). He did all of this from INSTORE and I live in an non adjacent state. Thank goodness my call to the corporate center resulted in employees who were polite, knowledgeable, concerned, and who most importantly cared about my privacy, my account, and the LAW. The store manager convinced me T-​Mobile didn’t deserve my patronage, speaking to the extremely adept and professional corporate call center convinced me I had been dealing with an employee who didn’t deserve their job in the first place.

Had my phone unlocked after a painfull, attempt at calling 611, after two hang ups, continued to get frustrated as my point was being deflected when they knew what I wanted, was told I might qualify for the unlocking of my device after I held the service for their required time, 45 days, got it unlocked gave it to my niece, put my Sim card in a s4 I bought paid for, phone belonged to me, guess you can figure what was done, it waslocked, this is a bunch of bullshit to go through, and absurd that, Any cell phone company can hold your phone hostage. so I spent 2 hrs last night trying to figure out why my bill was 30.00 more dollors when it should of been 15. why am I’m billed 10 days before my cycle ends, that can’t be changed according to customer service, never got a e mail saying the request was submitted like I was told I would after and hour and a half on the phone trying to understand why they locked my device, why it’s locked I still don’t have a clue, I was told I could write a letter about it to t– Mobile, and try to get it changed, I’m not wasting a stamp i know they arent goung change anything over a letter. I’m going to find a different cell phone service as soon as I get my phone un locked had a bad experience the first time and left, like a dummy I came back for more… I want to start a on line petition to try and change them not locking devices, I can understand if someone owes them money on a phone, mine was paid, new phone same number, I had to argue to get un locked on the other phone. simple, a bunch of bullshit. and painful tasks to get costomer service and questions answered,#sickoftmobile# here’s the spin. OK let me see if I understand you correctly, are you looking to go to another service, didn’t you just hear the question I asked you, why are you guys locking my phone, well sir I’m not sure I understand, are you looking to change services, I don’t have the ime #can you dial star#01# if the call hangs up, I’ll call you back, if we get lost you Can visit our Web site and change options on your plan, I understand sir it takes awhile to get through to our representives. we are working to assist our costumers, sorry that you had to wait, well what about the question I asked you. why did you lock my phone, it’s my phone you guys shouldn’t be holding it hostage and questioning my intent about switching services, if that’s what I want to do, I’ll do it, I’m calling to find out why you locked my phone, well sir, so let me make sure I understand you, you want your phone un locked, why do you believe it is locked, let me talk to a manager. sir I can request that your phone be unlocked if you qualify let me take a look. are you fucking kidding me.

This location is normally very busy especially when there is a new phone release. I have always gotten the best customer service there. It might take some time but i always get everything i need taken care of. Alex is a very professional and helpful person. Go see him and tell him i sent you! Samsung galaxy s5 is the bomb! Lol

T-​mobile has poor customer service and extremely inconsistent.

Horrible Customer Service!!! Going back to Sprint… where the service works great and they want to keep their customers happy.