Landers Dodge Chrysler Jeep

If I could’ve given a minus I would have. During the buying process I was constantly asked to give the salesman a great rating on the customer service survey. When I didn’t I received an angry email from the salesman. After a couple weeks I noticed a piece of trim missing in my new vehicle but the dealership and salesman wouldn’t reply to my emails. So much for customer service.

Do not buy here. The sales/​finance manager was incredibly disrespectful and clearly does not understand customer service. He continuously kept talking over me and telling me what car note I should feel comfortable with because «what’s the big deal about paying $ 50 more a month». Come to find out he didn’t even send the information to a lender to verify the monthly note on the vehicle. I went home and secured financing through a lender for a lesser APR and monthly note than he was speculating.
After securing financing, we called that particular landers and asked if the vehicle was at that location. We were informed it was at the landers fiat in Shreveport. We called the Shreveport location to confirm. After driving to Shreveport, the manager there informed us the vehicle was at the landers bossier location the entire time in the service department. The only Jeep Wrangler available at the Shreveport location had over 60k miles on it. A total waste of time. We decided to never patronize Lander’s.

On 6÷6÷16 I bought a 2011 Jeep Compass from this dealership. As of ⁶⁄₂₉ it has broken down twice and has had to be taken to their shop twice. They sold me a vehicle that breaks down in traffic, putting me in danger, and they will not replace it.

The Shreveport location has bad service and is rude to people wanting service. They deleted my review and blocked me so I recommend another dealership.

Don’t buy here. Most likely your new car would have been in an accident before it arrives at the dealership. They need to pay for transporter instead of driving your new car themselves. They treat your new car like junk and are reckless to say the least.

Terrible service department. After two weeks of trying to get my 2011 ram (still under warranty) in to have a misfiring cylinder fixed, I dropped my truck off Monday for the appointment and was told «we’ll get it taken care of » I get a call saying their original technician isn’t trained enough to fix the problem… it will be one more day until it will be looked at. I told them it was fine but I had to have the truck by Saturday bc I am going out of town to get my kids Monday morning. Friday rolls around… I have no calls, no info. I call to find the status… it still hasn’t been looked at. Ok… Saturday I call and «it’s the next one to be in the shop». I told them I had to have the truck by the end of the day weather it is fixed or not. 4pm… service is closed, no one called… can’t get my truck. I called the sales GM and he tells me he will have someone call me about the truck, NO CALL! I just took a cab to the dealership to get my truck… it’s still not fixed, check engine light is still on, and I was told… that’s too bad, other people are in the same boat. So, I am not only writing this for me, but the other people in this boat too. Find another dealership… these guys are terrible.