Boston Quality Movers

Formerly called Michael Movers (more correctly Michael Liars), this is probably the worst moving company you guys can ever think of. I paid them way in advance just to give us a time period during which they could deliver our stuff from MA to FL. But obviously despite that, they screw everything up. There’s a guy, ‘Freddie’, he’d be like your stuff will leave tomorrow for sure and then it never left for two weeks and obvious Freddie would not receive my phone call after that. Then his supervisor, ‘Stephen’ who promised to be a more reliable person, turned out to be even worse!!! In fact he was RUDE!!! He would talk in a threatening manner. Long story short because of them I had to pay for staying in a hotel for extra 1 week here in FL.
Do yourselves a favor, NEVER choose these movers again! They are a bunch of rude liars!

Showed up six hours late and destroyed our prizes piano. When we asked for compensation they ignored our calls.

Don’t, just don’t. The hustle, jive and stress they caused my daughter and I just isn’t worth it.
The ‘team’ showed up late, tried to hustle my daughter for more money than originally agreed upon, did not move everything originally agreed upon, left one of their drills behind and asked my daughter if her mother had a car to bring it to them. Seriously!!!
I had stayed behind and was minding three yr. old twins, and cleaning/​organizing at the former apartment. I knew she was very stressed from dealing with these movers, so I located the drill, gathered the twins and drove to her new home. Good thing she was just across town! Hey, Michael’s! how about a $ 20 refund for Grandma driving your dumb*** team their equipment!

Booked them months in advance to move us — asked specifically about storage options and was told that storage would be free of charge. When I reached out 2 weeks before our move to confirm that we would be needing storage, they told me it would be $ 375 per month and that there wasn’t any storage available. When I said I booked it in MAY they told me that it was «a long time ago» and «things have filled up.» Isn’t that why you book in advance? Oh and then they refused to give me my deposit back because I cancelled the move — how can you blame me for cancelling when you can’t perform the services that we contracted? Of course once I said I wanted to cancel, suddenly there was storage available and it would be free. I asked to speak with a manager and was never contacted. Games, games, games. Stay away, there are plenty of movers out there.

Only gave 1 star because no stars is not an option. Chose this company randomly to move from NH to FL. Payed a ton of money only to have them provide us with a time window that they could not meet. They were late by 5 hours to pick up our stuff and then by nearly 12 hours to drop it off. Found out when they dropped everything off that I was missing an expensive mirror that belonged to my wife. The movers told me hey would note it on forms and have a CSR contact me. Waited 3 weeks, no call. Finally I called. They said I would be issued a check. 3 weeks later no check. Called them again. Blamed the mail service for not receiving it. They said they would just credit a card of mine immediately. I have them the info. Another 3 weeks have passed, no credit. 250 $ mirror lost. We feel like we have been hustled. Will never use this service again or recommend it to anyone.

Do I even have to give a star? Worst service, horrible management (Katya the manager actually hung up on me), severely misquoted me and added fees as they pleased. Was told four separate times when my things would be delivered. It took over a month. Awful experience. Had I not kept track of my own boxes they would have lost one (I had to ask them to find it), and they tried to deliver a table that wasn’t mine. Apparently they’re fine with in state moves, I wouldn’t know personally, but do NOT use for out of state. So terrible.

I went to their website last week and sent them a message describing my move so I could get an estimate. No response. I guess business is too good. I have another user lined up.

Worst movers. Beware of their estimates. They charge you for everything from a piece of box wrapped around a table to tape. Tape. Don’t even get me started on the tape. They asked me if I wanted things wrapped. I said yes. They then charge you for every roll of tape. I was charged $ 180 worth of tape. I was tape raped without having any idea until the end. They send 3 movers. 2 of which moved like molasses. My actual cost was double what the estimate was. Beware, these guys are scam artists. I tried to call/​email the manager several times and no one ever responded.

Would NEVER use this company unless you want to be overcharged, treated porrly, and see valuables poorly packed and broken. Then they will refuse to fix or pay for anything they damaged. So unless you have masochistic tendencies, use anyone else.

So far I’ve had good experiences with Michael’s movers. This next move will be the 3^rd time I’ve used them. The movers themselves are good at lifting and handing boxes & big/​tricky furniture. They were always friendly & respectful in my home. This time, Freddy has gone out of his way to be accommodating and help us coordinate a big out of state move. They are going to pick up our stuff, store it for a couple weeks, and deliver it to our new house on the date we asked. Their prices are also better than other moving companies that move state to state. I’m really happy with the customer service they have given me. They are always super friendly on the phone and try to be helpful,
I would suggest booking them early and trying to get the first appointment of the day. If they have two small moves in a day then they will do one in the morning, and one in the afternoon. If you are the afternoon move, they can’t guarantee what time they will be there because it all depends on how long the morning move takes them. So if you are on a tight time frame, or live in a building that does not allow anyone to move after a certain hour, then I would definitely say to try to get the morning time slot.

If I could give them a zero I would.
They did not honor the quote they gave me, and I don’t mean for extra moving time. We agreed on a transportation cost to the south shore boston and they offered a deal since we were moving out of one house, have them hold onto our stuff overnight, and then deliver the next day to a new house. They said they would charge for two trips instead of four since we were paying for storage, but did not honor this when the foreman was writing our invoice. Their moving estimate was off by several hours for each move as well, but that happens.
They also damaged many things including a huge gouge in our hardwood floor, a broken lamp, and one piece of furniture completely broken. I found one of the movers trying to cover up the gouge in the floor before i noticed. They spent ½ hour (that i was paying for) trying to glue my tv stand back together but it looked horrible and i threw it out. They denied all damage after the fact, despite acknowledging at the time of the move.
I subsequently filed a claim for damages and agreed to a settlement. One year later I have not been paid.
I filed a complaint on better business bureau and it did nothing.
Save yourself a headache and find a company that at least takes responsibility for their damage and has the decency to pay you when mistakes occur. It would have helped if they answered the phone, returned my messages, or responded to numerous emails. nothing.

My move was mid May 2014: There quote was about $ 150 off so I was not impressed. The movers themselves were okay although they did take their time (which is why the quote was off by $ 150). I even helped them with moving the smaller stuff and it still took way more time then they quoted me. I would recommend going with Stairhoppers Movers instead. I would have gone with them myself but they were unavailable during the time and date I needed. Stairhoppers hourly rate was $ 25 lower than Michael’s and they have awesome reviews on Unilocal.Don’t waste your time with Michael’s Movers.

This is the WORST moving company I have ever worked with. Freddy and Katya are incredibly disorganized. I had to call them at least 5 times during the process to confirm addresses, timing of arrival, timing of pick up. Please do yourself a favor and use a different company.

These guys were 2 hours late and didn’t even bother to call to update me, therefore I waited at my storage unit without a clue as to what was going on. The worst part is, NOBODY at the main office was answering (before they open at 9am) and the mailboxes were full.
If you’ve got movers expected on a job you need to have someone available answering phones in the event something goes wrong. It’s customer service 101.

I’ll start off by saying that I am extremely weary to leave bad reviews. I typically like to give people the benefit of a doubt, and always take into consideration their side of things. With that said, someone has to do a really bad job for me to leave them such a bad review. I encourage you to read this review fully to better understand my disappointment with this company.
I was hesitant to book this company due to such mixed reviews. Some people raved about them, while others hated them. I started to wonder if maybe some of the rave reviews were fake. Well, after much research, that seemed to be the case with almost every moving company, so I decided to give them a shot.
Things initially started great. Elaine was very helpful and persistent during the beginning stages of my move. She was very friendly and eager for my business, until I paid my deposit. The second that I sent them my contract and my deposit, things went downhill.
Manager Manny came to our apartment to give us an estimate. He was very helpful and eager for our business. He gave me his card and told me to call with any questions. I called a number of times, always leaving messages, but never did get a response. I followed up with email after email, but still never got a response. I left messages with the secretary, over and over, but still never got a response. I finally took to doing my business with Elaine, the secretary, who was no longer so eager to help or quite as friendly as in the beginning.
The movers who picked up our stuff were friendly and professional. They had our stuff on the truck in a timely manner, and did a nice job carrying it out. Although, once they left, someone did not do a good job. 75% of our glassware was broken, even though we wrapped each item in very thick bubble wrap, as well as with packing paper. We took extra caution in packing our fragile items, but yet, most of them still came out broken. Even though we had fragile written all over our fragile boxes, they still looked as if they had been to hell and back. The movers who delivered our stuff, though friendly, did an awful job. They were placing large boxes on top of the ones marked fragile, and placed most things upside down. Most of our boxes were dented in, filthy, and damaged. I couldn’t believe how beat up our boxes looked.
On top of that, they didn’t deliver our stuff until three days after the 14 day maximum date that they had given us. I called the company several times for updates and even though they always promised to call me back, they never did. Finally, I got a call from the mover himself, who told me to expect him between 5:00 — 7:00 pm the next day. Well, 3:00 pm rolled around and I received another call telling me he would be here at midnight! I told him that would not work, so he promised to be there at 8:00 the next morning. He didn’t show up until 10:00…
Somewhere during the move, they also somehow lost our ladder. There are obviously worse things that could have been lost, but it was still an expensive ladder. After calling them company, I was told they would look for it and call me by the end of the day with an update. Go figure, I never received a call…
Sick and tired of dealing with this company, I never did call them back. And two weeks later, I still have heard nothing from them. I’ve given up with this company and have decided that they are no longer worth my time or energy.
Who knows, maybe they do a fine job on local moves, but as far as long distance moves go, they are not worth the time or money. I knew it could be a risk, but I am sad to report how disappointed that I am. If you are moving a long distance, please save yourself the trouble and find another company.

I am sitting in my apartment now, waiting for these movers. I understand that it is a busy time of the year, but please do not provide me a time frame that you cannot fulfill. And DON’T overbook yourselves.
These guys are wishy-​washy. Do not ask them to move your stuff, because they will only give you false «ideas» of when your movers are coming. We have been waiting for hours and hours, and the office can’t be reached.
10pm now, and 2 movers have arrived. These guys weren’t scheduled to come and help us move, but due to the once again, overbooking by the company, they have happily come help us. Carlos and another mover came. They got the job done, and have unassembled and reassembled my awful Ikea bed frame. These guys were professional and helpful. But the company itself? Never booking again.

Note: Be sure to read the filtered reviews of this listing! A lot of negative reviews disappear and show up there. The owner and associates of Boston Quality Movers are probably flagging them to artificially boost their rating.
My experience with Boston Quality Movers: THEY DIDN’T SHOW UP.
I was moving to Florida and needed to transport my 1 bedroom apartment worth of stuff to an interstate trailer. I contacted Boston Quality Movers by requesting a quote online. They called the following day with a reasonable quote, so I booked them because they were available for the time and date I needed. They also required a deposit, which no other Boston mover had asked for.
On the day of the move, Boston Quality Movers never showed up at the appointed 12pm-​2pm time slot. They also never contacted me with any updates, I had to keep chasing them on the phone. When I did reach them, they said they could be there by 6:30pm and again never showed up.
Due to Boston Quality Movers’ irresponsibility, it was a very expensive return trip to Massachusetts to deal with the disaster they created. Not only that, but I wasted $ 110 getting a moving permit for them, and I had to ask the new tenant to let me leave my things for a few more days. I also had to pay double-​rate in order to get new movers to move me at the last minute.
Moving is one of the most important life events that each of us ever go through. We really depend on moving companies to provide good, reliable service. I wanted Boston Quality Movers to earn five stars from me, but they don’t even deserve one star. Boston Quality Movers has damaged my trust in people, and that kind of thing you never get back. :(

I cannot say enough about these guys! I have used them twice and it has been easy, quicky and worth the money each time!
They movers were great, friendly and honest.
I would reccommend them to anyone!

I have to admit I was a little nervous about Boston Quality Movers after I looked at some of these Unilocal reviews. Luckily, I didn’t have a bad experience at all. Rachel answered all of my questions on the phone and was able to match a rate that a friend of mine had for their own recent move.
When the movers arrived at my apartment they got to work quickly. What should have taken 3 – 4 hours was done in 2, and everything was re-​assembled and put where it needed to be. I don’t think I am moving again in the foreseeable future but I will definitely not hesitate to call BQM if I do.

As per my conversation with a Michael Mover’s representative on January 31^st, 2009:
An individual from Michael’s movers via a phone call expressed dissmay at my evaluation of their service render by their company, that i placed on this website (
). This individual further stipulated that our goods, which were in transit may be in jepordy. He asserted in that my opinion of their company was so poor, that my possessions may be treated accordingly (by a «bad» moving company). This was both distressing and unprofessional.
Items ended up arriving in fine condition on the last possible date
These folks made a cross country move much much much more stressful. Stay away, especially when their quotes are too good to be true (i believe our final bill was double the initial quote…)