Rainbow Movers

My family and I cannot say enough good things about Rainbow. They seriously went above and beyond for us while we moved my grandma from NY to MA. Not only were the nicest people (the owner and the movers included), but they were dependable and came though on every promise they made. They packed everything beautifully and were super careful with all of my grams old furniture. Their prices were extremely reasonable especially considering they made two stops once they got to MA. They really helped make a seemingly stressful move of an 88 year old, so much smoother than we could ever have anticipated. We will definitely use them again in the future. Great great great service.

I’d recommend Rainbow Movers to anyone who’s looking for a professional, on time, moving company whose movers are courteous and strong.

I have to sort of agree with the first reviewer. I did a cross country move also. And I hate writing negative reviews because there were good people who tried to be very helpful along with way. Namely Pam in the main office and Jim in the main office.
However, the move overall was a very confused, nerve-​wracking experience. Some things seemed to get lost in the translation (read: below average communication). On the front-​end the movers were late arriving and when they did arrive they seemed to have no idea what was going on? And being late really was problematic seeing we were leaving that day to go across country.
I guess the lesson is keep your plans extremely flexible when moving because you never know what is going to happen! AND read reviews before choosing a moving company. That is one thing I didn’t do and SHOULD have done.
Then on the back end — no one would/​could confirm when my items were to arrive. Luckily we were staying with family so it was less of an issue. But I was very glad I had a cashiers check and did NOT pay in advance. Particularly if my stuff were to remain in limbo for some indefinite period of time.
Once our items arrived, the movers in this area (MN) had no idea what the records meant or what was in the boxes. I guess they had a different system for marking items. One mover told me to make sure I asked for a partial refund because even HE thought the entire process was a bit mishandled.
By that time I didn’t care. I was just glad my items arrived safely albeit days late.
One positive side note: I received a partial refund in the mail yesterday without even filing for any redress. So that was a heads-​up customer service move on their part. That is why I gave two stars instead of one.
Good luck. I’m sure no moving company is perfect. Especially with big, cross country moves.

I had Jim come to my home he was very professional told me what was required took care of my move 100% customer satisfaction I would recommend them to all my friends and family Great company !!!
Ask for Jim mcEnaney

I created a Unilocal account specifically to review Rainbow Movers to warn others not to use them.
I had a corporate cross country move through North American. Their local vendor was Rainbow, so I had little choice in the matter. Things started off well – Jim came out and gave me a quote and was very nice and knowledgeable. I told Jim that we wanted the movers to pack some of our electronics and other breakable items, so he made a note of them so the movers could bring supplies.
Two days before move day, I called the dispatcher to confirm the move and also to confirm that the movers were bringing packing supplies. She assured me it was all taken care of.
Move day: the movers were late, but they called to keep me updated, so I didn’t care. Bart and his team began to move our stuff, with Bart, who was in charge of the crew, handling the packing. We realized that he only had cardboard boxes and butcher paper with him. I expected styrofoam, like those kits you can purchase at shipping stores to ship computers. We kept asking, «Are you sure that butcher paper is sufficient to pack a computer, computer monitor, four speakers, a large wall mirror, and a glass desk?» Bart kept waving us off and saying he had everything taken care of. My boyfriend and I kept trying to make sure things looked secure, but he seemed offended that we were looking over his shoulder, and in the chaos of the move, we did not inspect every box (REGRET).
Weeks later, our stuff came to San Francisco. Literally everything we asked the movers to pack was broken. Every piece of furniture that we asked them to wrap was unwrapped and scratched. Several pieces of furniture had been taken apart after it left our apartment and broken, since they were not taken apart correctly. Some highlights:
*a one-​of-​a-​kind mural came in a box with a 6×2 inch hole gauged in the cardboard. Had the hole been on the other side of the box, the painting would have been destroyed, as it was «packed» by Rainbow in cardboard with no padding.
*a 4×3 foot decorative wall mirror ($ 400) was packed in cardboard with ~4 pieces of butcher paper shoved in randomly. Unsurprisingly, it was shattered – we didn’t even open the box because we could hear the pieces.
*A computer monitor and computer tower were packed in a box together, with the monitor screen pressing against the computer. A few pieces of butcher paper were shoved in around them. Both items could move freely. We could see a pressure point on the monitor screen. Unsurprisingly, the monitor was broken. Through some miracle, the computer seems OK for now.
I’ve obviously learned my lesson to either never have movers pack again or look over their shoulder the whole time. It was my error in judgement to assume that movers had more expertise in packing than I did – I assumed that because we were paying them to pack the items, they would be packed well. Bart showed no common sense and shocking incompetence in packing up our stuff.
As a result, we have had a 2+ month process with North American to try to replace our ~$ 2000+ worth of damage. Thanks, Rainbow!
Never again. Avoid at all costs.