FedEx Office Print & Ship Center

So damn slow… this guy takes forever every time I come in… no sense of efficiency what so ever

I came in to take passport photos and was told, «hey there’s a CVS down the street that takes photos». I usually don’t give 1-​star reviews but it’s only appropriate for zero service tendered.

Too slow. Only one guy takes a charge on shipping. take foooorevvvvvvvvver (~_​~;)

Watching the guys here packing things is like watching monkeys trying to solve a puzzle. Service is horrible and they are not willing to help out unless your shipment perfectly fits in one of their standard boxes. The one time they do help, it took 45 minutes for them to wrap one thing in bubble wrap. Never go to this location — go to the USPS instead.

I came here yesterday for guillotine cuts on a text block (for book making). Usually this process is smooth, you have crop marks set up, and they simply cut it — but the guy who was working was incompetent to a degree I have NEVER seen before. How he was even hired is beyond me, and he messed up two of the four cuts. No discount or apology was given. Avoid at all costs, terrible staff.

I have had good and bad experiences here but recently I needed to print labels for an art show, which included the artists’ name and the piece info etc. I don’t remember their names, but who I believe is the manager and a young woman helped me with this process. I did not have them formatted correctly, but the staff helped me format them and helped me keep printing them until they were perfect– free of charge. It was an extremely great experience and I felt that I normally do not get this great of customer service. This happened a month or two ago– I just forgot to write the post! Thank you!

Same situation at others.
Was called that four 50lb packages shipped to wife were ready for pickup and the voicemail said — please can you pick these up asap since they are taking too much space. I called back to the manager, explained that the only way for us to pickup today was for me to come alone, so that I have the passenger seat in the car empty to fit everything in. I told her I’ll carry wife’s passport.
Went today after taking an hour off from work, waited to park right infront for 20 minutes, and was shoved off by a rude employee who did not listen as to why my wife was not there herself to pick these up. Did not allow me to speak to the manager saying she is off till Monday. I even showed the voicemail but he didnt care less.
Fedex needs to fire everyone at this location. We will never be doing business here again.

Had my package hold in this place for pick up. Later I received a call from this place that my order was ready. However when I came for pick up, the guy working there said he could not find my order and asked me to call 1800gofedex. I explained the whole situation but he just would not listen. I had to call the 1800 number and let the CSR talk to him. Finally the guy working there found my package and admitted there was some mistake.
Terrible service and that person in FedEx was very rude.

Here we go, another crummy review. Don’t businesses understand that we WANT to write them good reviews. Its like a candidate you’re hoping will succeed that falls flat on their face because they didn’t bother to tie their shoe laces.
I had sold my tickets on Stubhub and printed out a pre-​paid shipping label from them that was good for 2 day shipping. Having been a little late, I showed up with it and asked if I could upgrade.
Veronica (I think that was her name, it ended with ica) told me I would have to fill out a whole new waybill. I’m not sure what that means. I don’t speak Fedexglish. I then asked ‘how much for overnight shipping’. She said $ 40.00. I said what about 2 day shipping. She said «30 or so dollars). I said, well I have 2 day shipping already with this print out can’t you just let me pay for an upgrade and give you more money? No dice. She wouldn’t do it. She said, and I quote «you didn’t give US the money, this location, you gave Fedex the money, so you’d have to go and cancel the original shipping’. This seemed ridiculous so I insisted that she just charge me the difference. She kept refusing and saying that I was getting upset, and that she was getting aggravated and that I quote «there is nothing more that can be done here, so I should just stop getting frustrated and ship the package as is».
So ridiculous. Rudeness + a simple INABILITY to void an order and upgrade to a higher order. From a pure business standpoint this is absolutely ridiculous. Fedex wants to say «no way to orders bought online» and force you to pay to the local store. This is a major flaw in what I suspect is their franchised model. The individual stores want you to spend money with THEM directly. This is none of the customers’ concern — the system should allow you to upgrade. ANY BUSINESS allows you to upgrade.
Don’t come here.

I get consistently poor customer service here. Veronica was very rude and seemed bothered by the fact that I was even shipping a package. She also barked at and ignored two other customers.
The rates at this location to ship packages of all sizes are also consistently almost 100% higher than I pay with UPS.
If it weren’t for the customer service I might continue to be willing to pay higher prices on occasion… but seriously… does every staff member have to have an attitude?

Is it normal to love your local Fedex?
I mean yes, as far as printing goes, pretty expensive per page, BUT it’s pretty much the same price you will find anywhere, so I’m not one to complain about that.
The people behind the counter were very nice and very helpful. I do tend to come in when I’m in a rush and need to send a package or print a bunch of documents, and I have never been slowed down by the folks working there. Big plus!
I love that I could just hop on a computer and print what I need to so quickly. Yay for not buying ink for my printer anymore! :)

I had a terrible experience here today. I was printing out my thesis and upon entering the store, a girl who worked there asked me if I needed it immediately or within 24 hrs.
Of course I needed my thesis printed out today so I told her and she directed me towards the computers where you print out stuff yourself. She didn’t mention anything about different pricing at all.
At the end when I was rung up the cost came out to $ 102 for 186 pages of black and white and 9 pages of color!!! I even brought my own paper to print on and they said it didn’t matter b/​c they charge you for the ink.
It turns out that if you print out stuff yourself it costs 40 more cents per page than having them print it out for you AND the printer will keep jamming AND you will have to pay more even though you are the one doing all the manual labor. After complaining to the manager, he took down the price to $ 68 which was better but still Highway Robbery.
My friend printed her thesis out at ProPrint 4 blocks down Boylston and it only cost her $ 15 for BOTH copies and her thesis was even longer than mine was. i was soooooo regretful i didn’t just walk the extra 4 blocks down the street to save $ 53 :-(!!!
NEVER AGAIN KINKOS, NEVER AGAIN.

This is the best. Kinko’s. EVER.
Seriously.
I can’t stand Kinko’s usually. I needed to use them for my last job all the time, and I can honestly say that more than 75% of the time there was a problem with the order, whatever it was.
But this Kinko’s…let’s just say one Monday morning here restored my faith in the chain.
The project was handled, rush style, without complaint by the competent staff. When the machine ate the project (can’t avoid everything), the project was redone even quicker, perfectly, and given to me free of charge. I was able to get back to my conference, project in hand, with plenty of time to spare before the curtains (so to speak) opened.
Thank you, Boston Kinko’s. Thank you.

This is the best Fed Ex Kinko’s EVER.
I am not usually a fan of either Kinko’s or Staples Printing Centers, because in my experience they are expensive, have terrible service, and the employees’ are criminally incompetent when it comes to doing anything more than ‘File: Print’. So color me surprised when I needed a project quickly done I went here because it was literally down the street from my job. I prepared for the worst.
But then Chuck came into my life. Chuck is the manager of this location and I assure you our relationship is purely platonic and professional. But he is incredibly friendly, courteous, and likely to be eagerly helping customers when you drop in. It seems like his hands-​on managing has done wonders as the other employees are both friendly, knowledgeable and will do your project right the first time. OMFG competent workers at a printing chain?
For more advanced projects, I suggest going to a full-​service printer. But for the simple and quickly needed projects you’ll find great service here. Say ‘Hi’ to Chuck for me.