Planet Self Storage

I walked into Planet Self Storage on Traveler Street on a Sunday afternoon, after two grueling full days of moving, in 100+ degrees, and more to go. Everything leading up to and during my move had gone wrong. What I next hadn’t realized was that they were about to close… I only had 15 minutes — and my U-​Haul truck that was parked out front with all my stuff to store was due back. THANKFULLY, I met Jaimie Brown, the Assistant Manager, who saved me… and saved me with genuine compassion and a smile. Most people would have said they were closing and sent me out the door with a «tough luck» wave. Jaimie showed me as much empathy as a close friend would have, and immediately got to it. She got me the PERFECT storage unit on the first floor that was right around the corner from the unloading dock, and again did it with a smile. While my father and I unloaded things into the unit as quickly as we could, Jaimie went back to her office and completed all of the paperwork for me to fill out. When we finished up, Jaimie was extremely efficient but also incredibly thorough when she went over all of the paperwork and things to know… even while we kept her well past closing time. Moving is such a stressful and awful event… there are always times I want to bawl! But Jaimie Brown was amazing and not only provided exceptional service, she went above and beyond anyone I’ve ever encountered in Boston during the 8 years I’ve lived here. Thank you Planet Self Storage for a great place to store my things, and to Jaimie for EVERYTHING!!!

I have been using PSS at Traveler St. since my freshman year’s summer in 2009. They have great hours compared to other storage places and no one can beat the location if you live in the city. Also, the staff is very nice and helpful; one of the guys who work there even remembered me when I went to store my things again in the summer of 2010! I moved to NYC this past January for an internship and contacted them asking if I could ship my things from here before I went home for the summer for them to hold them while I traveled to Boston and moved them to my unit and they said it was fine; I just had to fill out a form at no extra cost. They also have a referral program, which saved me a good $ 200 the first time I stored there. Their prices are reasonable and you pay for what you get. They really appreciate their customers and that’s the reason I keep going back.
Note: This is my first review ever! They’re so good they deserve it.

I’ve been using this Planet Self Storage location for the past 2 years when I move back home for summer break. I was even just there this morning to sign the lease for this summer. The same friendly employee is always there when i go, and this morning, she remembered my face. (Last year, she even recognized my voice on the phone!)
They only lose a star because this location isn’t convenient for me AT ALL (I live on the other side of Boston closer to Allston) and their weekend hours aren’t the greatest. It takes forever for me to get there, especially in traffic. Yet, I still find myself going back because quite frankly, it’s the best deal in Boston. Good prices (especially when split with your friends), helpful staff, insurance, PLUS 5 free boxes, 1 roll of tape and a lock!
STORY TIME:
Last summer, I only had one Saturday to store my things before I had to leave early for the drive home the next day (stupid rental car had to be back in NJ by 4pm). It took me much longer than usual to pack, but I was finally on my way to the storage unit. I lived right in Kenmore Sq. at the time and of course, there was a sox/​yankees game. So much traffic. I made it to the storage unit right at the time they were closing. I didn’t even have to beg the employee to stay open just a half hour longer, she was willing and very understanding. This was the moment I became a loyal customer. I slipped her a nice cash tip for her awesomeness.
Bottom line: The staff is great. I trust them with my things. Use Planet Self Storage!