Barton Douglas C OD

I’ve been to this eye doctor twice. He is a very good eye doctor, he’s thorough, answers all questions in ‘plain English’. Like him a lot.
What I don’t like are his front desk employees. One especially made me hyper anxious. I’ve worn glasses since I was thirteen so I know what what I like and want in frames. This one employee was high pressure at pushing expensive frames and tried to get me to add all kinds of features to my new lenses. I had to keep saying no, no, no… By the time I left I was extremely frustrated. One time when I was being fitted after finding the frames I wanted, this same person was telling me about personal happenings with her husband having surgery. That was highly unprofessional in my opinion. I didn’t care why she was tired, it wasn’t my business. At one time my new frames broke. They were just a few months old, still under warranty. When I took them in to be sent for repair, another employee refused to give me a receipt saying no one else would fit my prescription. She attempted to suggest I sat on them,(I did not). I wanted a receipt in case they were lost, I would have a record. As it turns out it took several weeks to get them back adding to my frustration in dealing with the front desk employees. No one knew what had happened to them. They did apologize when they finally turned up.
If this eye doctor would replace these two employees, I would go back. But I won’t now…