Car Toys

Terrible service, with several managers all contradicting one another’s promises. They (tried to) install side mirror cameras, and totally messed it up. The cameras didn’t work right and kept falling off. One manager admitted that they had never done it before, and promised a complete refund. Another manager then refused to refund the labor cost or the cost of one of the cameras that had fallen off!
What a sleazy place.

I would give no stars if I could. I feel totally taken advantage of just because I’m a girl. A job that should’ve only cost $ 80 ended up costing me over $ 140 and took them less than 40 minutes. I probably could’ve done it myself learning from youtube. I do NOT recommend this place! they will take advantage of you. On top of that they tried to convince me to get my headlights cleaned for the «great deal» of $ 190. I know I can go to the store and buy a kit myself for less than $ 30. I hate myself for going there and wasting so much money. Dont be like me, go somewhere else!

Sure wish I had checked reviews and BBB complaints on this company before purchasing anything. So disgusted with this location and company from the store level all the way up to corporate. I purchased a remote start system for my vehicle and when I picked it up, my key remotes were destroyed. The top part of my keys fall off, the key remotes no longer lock or unlock my vehicle, they do not arm the alarm, the trunk button will not pop my trunk… they are useless. I went and discussed the issue with «James» the installation manager, who was rude from the beginning. He rudely asked me «well what do you want me to do???» after I refused to let him just glue the top of the key back on. He stated he would get a hold of his district manager to replace the keys. A week goes by, I hear nothing, so I decide to call for an update. «James» rudely tells me that «I told you I would contact you when I heard back from the district manager, which I have not». Ok then… I thanked him and hung up. A week later he calls me and tells me that he has been unable to reach the district manager so he would be contacting corporate. He calls me two days later and states that corporate has denied my request to replace the keys because «this kind of thing happens to keys.» Obviously annoyed, I requested contact information for corporate. «James» refuses to give me the info to contact corporate (as if I don’t know how to use Google) and tells me he is refusing because «this is where this ends.» I don’t remember ever being treated so poorly by a business. I contact corporate and leave a message, and receive a phone call the next day apologizing for James’ rude behavior but still refusing to replace they keys, now stating that the keys were never dismantled in the installation process. Now I am confused, one person is telling me that this type of thing happens… and the other is telling me that even though I brought in perfectly functioning keys that are now basically useless after a few hours in their possession, they could not have possibly caused the damage. Someone or all of them are completely dishonest and clearly have no integrity. So after paying over $ 400.00 for a remote start system, I am supposed to spend another $ 400.00 to replace keys that this company clearly destroyed. I filed a complaint with the Better Business Bureau, and after three weeks, the complaint was closed, unresolved, because the Car Toys Corporate office refused to answer the Better Business Bureau regarding my complaint. This tells me everything I will ever need to know about this company and it should be a warning sign for anyone else considering using this company! I will never step foot in this store or any Car Toys location ever again!!!

Horrible customer service! I have called three times to speak with someone about an installation or to make an appt for one. Each time they took my name/​number and said someone would return my call. Nothing. I bought the item I wanted installed from them. I will not return for any installations or to purchase items. And, I will tell everyone I know not to go here!

Overpriced and not honest! GO SOMEWHERE ELSE
I went in there and ordered a full setup for my truck, front AND rear speakers, tweeters, plus amp and sub. The price was way more then I wanted to spend, so the salesman knocked it down a few hundred and got closer to my ballpark. I asked (to the exact words)… «that price includes everything we talked about from the beginning, front & rear speakers, tweeters and sub and amp, no changes at all, correct?» He replies, «yes, no changes exact same» I agree to the price and come pickup the truck the next day. They gave me back the front stock speakers, I asked where the stock rear speakers were. He replied «we couldn’t do the rear speakers with your budget.» I was never told a thing or aware of not getting rear speakers and still charged me the exact same amount. I was stuck and it was my word against his. What kind of BS and dishonest shop are these people running!!!
My mistake, I should of read their reviews before doing business.

Let me start by saying that «I will NEVER use this place again!»
I could go in to one of my diatribes about ALL the things this store did wrong, but the short and sweet of it is they did SO much wrong. More than anything the customer service is absolutely AWFUL. I had to go back to the store several times and my car stereo is still NOT where it should be and how quickly they dismissed me at the store recently led me to say…‘Ok, we’re done.‘
When I first bought my system and left the store, I looked up to see two sales associates Hi-​Five. That didn’t instill a ton of confidence, I’ll tell you that. Then they forgot to install the steering wheel controls so I had to make time to go back and leave my car for several hours. On top of that, the Sirius receiver stopped working the day after I drove off and hasn’t worked since. Bottom line, they barely made an apology and I got the impression that I was bothering them.
For the money people spend at a place like this… you’d think they would have a higher standard of excellence when in fact it’s a bunch of boys who don’t have a sliver of professionalism.
EPIC FAIL!!!

Installation occurred back in May of 2014. At the time I was pretty pleased with the install — sound was okay, in retrospect I should’ve spent more money (Already paid $ 2,300) to bump up to a nicer amplifier to get rid of all white noise and distortion. The RMS level of the in dash amplifier was not enough to power the Head Unit and JL Speakers I had installed. Great job installing the Dynamat which they talked me to into last second.
I work on my cars myself, a large part of why I decided to pay the labor fee for CarToys to perform the installation is the promise on being able to remove the aftermarket stereo and head unit when I was ready to sell the car.
I went in Wednesday (March 11^th) to book my appointment and couldn’t have been more pleased at the salesperson’s attentiveness to my needs and ease of booking an appointment now that I am selling the car.
I came in this morning (March 13^th) and was told that it would cost me money to remove my double din headunit and stereo system (I think we began the cost at half the labor of install). I think I was misled and misunderstood the removal of the system since the beginning. At no time was I told that for the system I was installing it would cost me money to remove.
I found the true value in CarToys performing the installation was also performing the removal. Unfortunately — I either misunderstood this or was misled at the time of the sale. Very disappointed by the end customer service in how I was handled after spending $ 2,300 on a system and labor.
I will be removing the headunit and speakers myself this weekend to reinstall my stock system. Will be fun!

Very unprofessional and incompetent workers. I had an appointment booked for over a week and I came on time. After waiting 1.5hrs (which is longer than they said it would take) I went to the front desk to ask for an update. After waiting another 15min, they told me that they hadn’t even started on my car yet and they probably wouldn’t be able to at any time that day. They suggested I rescheduled but there’s no way in hell I’d come back. I wish they told me to reschedule in advance, that I would’ve understood. But to have me wait 1.5hrs to tell me it wasn’t even gonna happen is just ridiculous. Stay away from this car toys, unless you like having your time needlessly wasted.

I went in this past Monday having no clue of what I needed. The staff was friendly and helpful all the time.

Update: I did go back, they redid my detail job, and mostly did it right the second time. The manager also arranged for me to receive a refund for what I paid for the Groupon. (I forgot to mention to him the extra I paid for the pet hair removal.)
It turns out that the place is now under new management. This new manager, Adan, does seem to care very much about the business. Perhaps things will change now. I will give them a second star for his kind effort.

I wanted to take the time and say how awesome of a job Doug did installing my radio and new speakers. I went in wanting a sony radio, but Doug took the time and really walked me through all the different radios and speakers. I do not know much about car audio and he really helped me pick what was right for my budget and what sounds the best. He also installed it. He was not a sales person, he was an installer. I couldn’t believe the outstanding customer service he gave me.

The manager called me and asked if there was anything he could do. He refunded the $ 25 for the seats and offered to go back over anything that was missed. I appreciated his follow up and professionalism.

I went into Car Toys maybe 8 months ago to have a new basic head unit installed on my old ’99 Audi A4. Best Buy was backed up with installs (I bought the unit from them) so I went to car toys to have them do the work. They quoted me for a 2 hour install, for $ 160. I took a little while in the store to poke around at different audio products to just see whats up with that. The guys working there were extremely rude when they said «Are you gonna try and buy something or can you leave?». I was polite, though a little irritated.
After 2 hours, I asked if it was looking about ready, they said they’re closing early and they can work on it more the next day. Not cool, but maybe something went wrong, who knows. I come back the next day about two hours after they opened, to find a completely different set of employees, who I asked if the car was done and they said their «install guy won’t be in until three o’clock.» Mad at this point, I said that the guys the night before told me it would be done after two hours. I had given them four total hours and the car was barely even touched. I couldn’t do anything but leave and come back at five, because that was the «two hours he has to work on it.»
I come back at five, the guy comes out with a reciept of $ 290. I explained to him that it was only supposed to cost $ 160 and he gave me some kind of B.S. explanation that it wasn’t the correct kind of wiring and it needed some cable that cost $ 90 (which I later found out to cost no more than $ 25 on amazon), and he charged me for four hours of install time. I told him I will not pay that as they were only supposed to charge what they said. He told me «then I’ll go ahead and uninstall it and set you on your way.» I madly paid the $ 290 and told him that I will never be back and never recommend a single person to Car Toys. His response? He laughed and mumbled to the guy next to him «this is the guy that Jesse was talking about?».
Worst experience I have ever had with any consumer service in my life.

HIRE MORE EMPLOYEES! I walked out twice due to nobody helping me, such a joke. Up your head unit selection too, terrible; and maybe train your employees to go the extra mile because apathy is something I don’t want to buy as well…
TERRIBLE customer service, but I got a great deal on my speakers so that’s why it’s 2 stars and not 1…

We needed to go phone shopping and I knew it was going to be a miserable experience, so thought we’d mitigate it by going to Car Toys. We’d used them in the past and been satisfied with the service, plans, and phones we found there.
Sadly, it might be the last time we use them. The initial sales guy was totally unhelpful in terms of helping me understand the differences between the various phones and plans we were considering. I kept telling him that I use my phone the most for work and he kept saying that if I wanted a phone for business I should consider X but that Y would probably be fine for my needs.
Once we finally settled on phones and the plan we wanted (he was no help there, either – couldn’t explain much at all about the difference in data options), it took more than an hour for them to activate our new phones and plan. The sales guy we started with handed us off to someone else who didn’t seem to know what he was doing. Every time I asked him what the hold up was, he gave me some non-​commital answer. He had to ask for help at every step of the process and was distracted by other customers.
I will probably not use them again and hope they look at their Unilocal reviews because they seriously need to improve the experience for their customers.

The theme continues, this place is a rip-​off. I was ready to buy a half decent $ 150 unit, it was all I needed. After being «sold» on a $ 350 unit, then a $ 250 unit, it turned out the $ 150 unit met my needs. Plus installation of course, which was about another $ 100. Plus parts, another $ 75. Then the «installer» needs to check out my car to see about the full installation, even though another installer at another store today told me that with the make and model he knew exactly what was needed. The «installer» says I need to pay another $ 85. Then they throw on a warranty without telling me and before I know it my $ 150 unit is $ 480! While in the store, we called Best Buy and got the same exact unit, installed, all parts and labor for $ 280.
Seriously, something needs to be done about this place, I hope people look at these reviews before shopping at Car Toys.

After reading reviews on here I was very skeptical about taking my car in, but they were very professional and comparable in price to other shops I know of back in Miami.
I had an aftermarket radio that I wanted to take out and put the stock one back in. They charged me $ 110 flat. It’s not a spectacular deal, but it’s a pretty standard price. What I liked is that they took the money upfront and I didn’t have to worry about paying extra AFTER they got the job done. As far as buying stereo components, you’re much better off buying from Crutchfield on-​line and then having them do the install. Overall, I like their service but I would never buy anything from them just because of how expensive they compared to online retailers who provide just as much customer service over the phone and have the expertise to make sure you get everything you need.

One of the worst service experiences I have ever had. Took them 6 times as long to install my stereo as I was told it was. They didn’t even start working on my car until an hour after they told me it would be finished…
Sales persons were very unprofessional and neglected to tell me about all of the parts of the stereo that were NOT included and needed to be purchased separately.
To top it all off, they blew my speakers which now need to be replaced… elsewhere.
Steer clear!

After looking at a few radio tuners for iPods elsewhere, BF suggested we look at stereos as well. For around a $ 30 price difference, we were imagining that we could get a new stereo instead of just some janky cord thing. Our set-​up in the ’94 Honda POS wasn’t terrible, but I was really annoyed at having to have to take the time to tune the radio and fiddle with multiple cords every time I wanted to listen to my own music in the car. We figured that the investment would be worth it and traipsed over to Car Toys from the Best Buy.
At this point, I thought I knew exactly what I wanted and the sales guy seemed to know his stuff. He was able to explain each of the 4 options in our price range and helped us pick out the right one. We told him our concerns about price and he just kept nodding his head telling us we were getting a great deal. When it came time to pay, he told us the installation was $ 40 and there was another $ 25 fee that guaranteed us against something going wrong (but not an extension on the factory warranty). I couldn’t help but feel like it was weird to pay that extra $ 25, but BF said it was fine.
Originally they told us it was going to take 2 hours to install that day, but it ended up taking right around an hour. We killed some time at Barnes & Noble and ate dinner at Whole Foods, so it wasn’t time wasted. When we had a question about one of the features Mr. Sales Guy had promised, another employee knew exactly what to do without even looking at our model.
Overall, not a bad experience, but I wish I had been smart enough to shop around a little more before making my purchase. It turns out Best Buy would have been like, $ 10 cheaper (system + installation), but in the end I’m happy with what we got.

Got ripped off here. They quoted a price, installed a stereo, charged me double. Nothing I could do but pay. Fraud.