Enterprise Rent-A-Car

While shopping for a two week car rental, I learned that we could save more than $ 1500 by picking up a car at the Enterprise location in Boulder rather than at the airport. Great! But when we arrived all they could offer us was a four door pickup truck. While dismayed we needed wheels so we took it and didn’t think much would come of their promise to switch us to an SUV if one was turned in. Love and behold, within four hours one appeared. We made the switch and they threw in a tank of gas for our inconvenience. Cannot say enough nice things about the team and their commitment to customer service.

Had a wonderful, recent experience renting a car (for the holidays) with this Enterprise branch. The staff was pleasant, kind, and respectful (I worked with Bethany and Ryan (manager)). I have rented with Enterprise many times over the years. In early 2014, my experience at different Enterprise Boulder branch was pretty bad, and I switched to another rental car company. But, this holiday, I decided to give this Enterprise branch a try, and I am so glad I did. The quality service and good price are worth mentioning in a review. Bonus, I received an awesome car (my jaw dropped when I got the keys to a Mercedes-​Benz)! Thanks again.

Great people! This is a busy location, and they had no cars available. Put me in a cargo van so I could get on my way! Way to go, and service with a smile. A++

This is the 2^nd time I rented from the Arapahoe location. Excellant customer service. Much better than prior experiences with other companies at the airport, and a much better value. I will continue to use this location for my yearly visit. Thank you!

Expedia mislead me into thinking I would pick up my car at the airport. It was DOWNTOWN. When I finally get to the pick up the car (the next morning) Enterprise told me that they knew Expedia was doing this and they were «working on it». I’ve heard this line from another company. As long as Enterprise continues to do business with Expedia knowing full well they are misleading their customers, costing us money, time and untold hardship, IT’S ON THEM!
Also, when I called the local number for the DT rental I got a message saying they closed at 7:00 p.m. I showed up at 6:10 and the sign said they were closed at 6:00. When I finally pick up my car (the next morning), the person at Enterprise said the phones often rolled over to another location.
Even though the woman who waited on me, Erin Kolar couldn’t have been more polite and helpful, that does not make up for the fact that Enterprise dropped the ball with me.
Of course I won’t do business with Expedia ever again but I’ll have to think long and hard about doing business with Enterprise in any location.

The entire crew is superb. I booked the car on the web, but the staff went the extra mile to see that service was top notch. Such excellence is not an accident. It is a result of wise choices and role modeling by managers who also serve as mentors and leaders. Nate Dunning, the branch manager sets the tone for excellence.

Brennan and the rest of the team here are excellent. Customer service is tops here. Friendly and accommodating as well as timely and efficient. Thank you for being so good at what you do and taking pride in your work.

It was a the first big snow of the season. No cars available and car accidents all around. But this office was full of upbeat, helpful staff that came to get me and found a car after a long wait. It wasn’t cheap and it was a long wait but the customer service was great.

I have rented cars from Enterprise for over twenty years. The Arapahoe location has the best staff, excellent customer service and promptness. I have to acknowledge Brennan who bent over backwards yesterday to find me a car ahead of my scheduled pick up. He and a few other staff stayed late to help me. And with smiles on their faces. I am so grateful. Thank you

The customer service at Enterprise was terrible. They quoted a special monthly rate then tried to charge me $ 200 extra because the month was one day longer than 30 days. The manager was very rude, and would not let me extend my rental because the car needed an oil change, and they had no mechanic there to do it. The manager tried to give me an inferior car, and I had to insist on a comparable car– the exact same model was sitting on the lot, but wasn’t offered to me. The rental counter is always understaffed and a long wait. Would not return to this Enterprise.

We had a great experience at Enterprise last month. My parents came to town and we needed a mini van and were hoping Enterprise could provide one. Brian took care of us and made sure they had a van available. Brian did a great job helping us. We called him several times over the three weeks to make sure they had van and he was always very patient with us and never acted annoyed. The van worked out great and everything went smoothly! Thanks to Brian again!

We recently rented a car from this location of Enterprise and I would highly recommend it. We have rented twice from them now and both time we experienced superior customer service. They really will pick you up from your hotel or any other location in Boulder. We fly into Denver and take the Sky Ride bus to Boulder for only $ 13 each, then the crew from Enterprise will pick you up and get you to their location. They will drop you off at a place you designate afterwards too. The price of renting in Boulder in comparison to Denver airport is half of what it would cost there. We rented a nice new Chevy Impala for $ 211 for a week in comparison to over $ 500 that it would have cost at DIA. Thanks for Tim and the crew here for friendly affordable car rental.

I recently rented a car for a couple of days from Enterprise and I was surprisingly impressed mainly with the service. They picked me up (just like the commercial says) took me to the shop and I was on my way in 10 minutes. Everyone I worked with was extremely friendly (but not in a creepy way) and even cut me some slack on the deposit. They would have also dropped me off but no need they let me leave the car and keys at the body shop where my car was getting work done. I never thought I would be so impressed with a car rental company. It was my first time renting and it was perfect. My only complaint is that they gave me a chevy :(Oh and they rent to people under 25. Good to know…

Great rates for cargo vans, they were cool, & didnt charge me extra when I was 2hrs late, after finding huge free things on Craig’s list: P