Hertz Rent A Car

I’ll post this review again since it didn’t «make the cut» to Unilocal’s standards. In addition to my review below, turns out Hertz lost my battery anyways. Seems Matt, the «manager» doesn’t have enough time to put the pipe down and find my battery. I get you’re not responsible per your contract, but God forbid you put forth a little effort to please a customer. How hard is it to successfully mail a package? I guess there’s a reason you’re working at Hertz in the first place.
What a JOKE of a Hertz branch. I travel 3 out of 4 weeks, every month, for work. I utilize Hertz locations nation wide, and this is by far the worst branch I have ever dealt with. Both employees named Matt (one is supposedly the manager) are the epitome of incompetent employees. They weren’t properly staffed during the middle of the day and therefore, they could not have an employee meet me at the body shop to pick up their rental, so I left it overnight (as instructed). In fact, they didn’t make it over there until the next day to pick it up, and upon that time, whichever employee picked it up — claimed I had damaged the windshield. Not only did they avoid taking responsibility for the window chip they caused themselves, after Matt (the «manager») spoke with me and confirmed that I would not be charged, he sheepishly charged my credit card for the entire cost of the windshield. Also, to add to injury, I left my brand new mobile battery pack in the vehicle and upon my 3^rd phone call to the branch, I finally had an employee tell me «I’ll put it in the mail.» It’s been over a month since he told me that and still no battery.
The complete disregard for customer satisfaction at this location is appalling. Do yourself a favor a rent a bike instead, it’s not worth the hassle of dealing with this incompetent branch.

Traveling from San Jose to Denver with Front range outside Boulder as our ultimate destination. Checked Hotwire, Priceline etc for best car rental deals at Denver Airport on midsize for 2 weeks: $ 650. Hertz Local Edition $ 307. Was going to take super shuttle from Denver airport and ended up splitting a cab for $ 60 to Boulder to Hertz. Nice friendly staff, car was a Chevy Cruze which was brand new and got great gas mileage from 5 – 12,000 feet in elevation. Returned to Denver airport on Greenride for $ 50 saving $ 200+ All things being equal, we’ll go Greenride both ways to Boulder Hertz in the future.

I’ve never regretted spending more to rent from Hertz instead of its competitors. We found ourselves in Boulder needing to add an authorized driver on the Saturday of Memorial Day weekend with three people ahead of us in line. The employee working was faster than any car rental employee I’ve ever seen — she managed to rent two cars to the people in from of us in line, and get our paperwork processed (with a AAA discount, making it free) all in the space of fifteen minutes while being friendly and courteous.
It’s employees and locations like this that will keep me paying extra for Hertz.

this place is totally small and stuck in a corner where you would probably never notice it, unless you were actively searching.
after having to drop my car off at a local dealership for expensive bodywork, i was sent to hertz by my insurance for a rental. an associate picked me up and drove me back to their location, where i filled out my paperwork and was given a car.
although insurance was covering mostly everything, i was slightly disappointed that i was not able to choose my own car, and even more grossed out when the car i was given was a fucking brand new camero.
like, i GET that most 24 year old college students would have a squeal-​attack if they got this car, but not me. im not a fan of having to lie down to get into a car. i was seriously scared shitless that i was going to crash this thing somewhere during my five mile drive home.
despite being plagued with my penis-​car, the associates were nice to work with and cooperative. i accidentally left the parking pass to my apartment in the rental when returned it to the dealership, and they worked with me to retrieve it.